Curse

RitualEros · Aug 30, 2006, 01:27 AM // 01:27

Maybe I am just an optimist, but I'm hoping that ANET will address the issue. I had to try 5 times to complete the palace mission. That was irritating.

Nemon · Aug 30, 2006, 01:57 AM // 01:57

Fun in the deep continues, by room four three ppl had Err7ed forcing the team to quit. It was infact the teams second retry due to our BiP Err7ing out the first time.

I'd go as far as to say that the state of the network/servers renders any attempt at completing an elite mission extremely difficult to totaly impossible. Today is infact the first day i've not managed to complete the deep in the past week and due to ppl Err7ing out of game and i myself Err7ing out. Yesterday night i was at the cave entrance and Err7ed out, i wasn't even mad because i was so tired of trying.

Even if you assemble the most experianced party possible and spend time checking everyones skills, in the end it comes down to who's going to Err7 next and are they a critical party member. Its no longer a case of if someone will drop it's when, and are they required to complete.

Story of MY The Deep.
Mo 007, ok no we can still do it easy.
W 007, no we can still do it but they have to be good.
E 007, no its ok we can do it only an ele.
BiP 007...... ok we're f***ed.

The Deep lotto brought to you by ArenaNet.

Cargo · Aug 30, 2006, 02:26 AM // 02:26

Anyone know a lawyer who can start a "class action" suit? There are plenty of people that have this problem.

I have spent $100, at least on the two campaigns. I figure I am being screwed out of something. Fine all day and then bam!

Harold · Aug 30, 2006, 02:46 AM // 02:46

I've been struggling with error 7's and severe lag all week, too. Just lagged out three times in a row within a half hour...it's unplayable. I guess I'll find a new game to play, since I cannot make any progress at all in Guild Wars

Shrouded Waffle · Aug 30, 2006, 03:07 AM // 03:07

ANet totally fails.

Still no word from anyone. GG customer support.

-_-

Ira Blinks · Aug 30, 2006, 03:31 AM // 03:31

Quote:

Originally Posted by blaked88

i sort of doubt these are even people answering...does this sound like something a real person would say?

"For further information in regards to opening ports or port forwarding, visit: http://www.portforward.com/ (not affiliated with or supported by NCsoft or ArenaNet). "

no, in my case i got to real people (at some point), they are just idiots, thats it.

Cargo · Aug 30, 2006, 06:28 PM // 18:28

This is what I received two days after the question was asked:

Hello Mike,

I would suggest you remove the router and run a hard line from the system straight to the modem. Once this is done be sure to power reset the modem and reboot the system. If this works then you should try disabling uPnP on your router or you can try uninstalling and reinstalling the software for your router as well. Also, you may need to update the firmware for your router or the router could be faulty.

Also, there is a very good article on router configs in the GW Knowledge Base here;
http://support.guildwars.com/cgi-bin...p?p_faqid=2607

Let us know if these do not make a difference in your issue.
Thank you.
The Guild Wars Support Team

blaked88 · Aug 30, 2006, 06:54 PM // 18:54

GW customer support is useless, and i just told them that

. i fixed my logging in problem by running "C:\Program Files\Guild Wars\Gw.exe" -image (no thanks to GW customer support, by the way), but i'm still getting huge lag spikes and getting error7'd about every 30 minutes. i thinking about getting WoW now...maybe i can actually get useful customer support if i pay a monthly fee! they were asking me to go to some ping site and "check the health of my internet connection" when i can run FPS's and other MMO's fine and at full speed, and download at full speed on my connection. they have not even once hinted that something might be wrong on their side.

Carth` · Aug 30, 2006, 07:14 PM // 19:14

Because there isn't. ArenaNet's servers are fine.

I'd like to thank ArenaNet for the excellent service they've provided me so far. Great job guys!

blaked88: if ANet tried to help you and told you to "go to some ping site", I would do it. The chances are they know far more about how networks work, and how their game works, than you do. Maybe they are trying to find out where the problem is, since it's not with your computer, and not with their servers.

Mister Overhill · Aug 30, 2006, 07:26 PM // 19:26

Worst lag since Apr, 05 this afternoon, while daughter and I were playing. No problems with either system or elsewhere on the web. Jumping to International server didn't help like it sometimes does.

Abyss1 · Aug 30, 2006, 07:31 PM // 19:31

Ok , well Carth actually I agree with you the servers are ok.

But their ISP sucks did some extended ping test with anet and found that their connection in frankfurt is overloaded or something normal ping about 20ms with peaks at over 1000ms.

So still anet's problem to fix I think

Nemon · Aug 30, 2006, 11:21 PM // 23:21

Customer support treat people on the presumption that ArenaNet network is perfect, which normaly might be the case. Clearly with all the people complaining, my experiance with ppl in game and i myself getting Err7 its NOT a client end problem they have serious server problems.

Look at the SS, 4 ppl all lagged out at exactly the same time and one person Err7ed out and everyone was in different countries. Tell me how that is a client problem? Tell me how you can play for 2 hours fine and then for the next 3 your home router just "breaks" mysteriously for GW but every other networked application game/web/etc work perfectly? You can't because its not a client problem, it's a server problem, network or hardware.

Just now i was dropped from the end of the deep(yes i play it alot), i reconnect join another party get to room1, some guy 007s out then within 1 minute i 007 aswell. How is this an isolated incident? A VERY large number of gamers are plagued by 007 errors on otherwise perfectly fine home lines.

I think this problem only plagues the US servers and the EU servers are not affected. Altho im really not sure because i normally start start parties from International and i dont know where international servers are located. In anycase i choose not to play on EU servers due to the low number of gamers in comparison to the US.

Stolen Souls · Aug 30, 2006, 11:36 PM // 23:36

I got my reply from support today. The person told me to download and run some "Pingplotter" program. So I figured, heh...why not. I ran the program while playing GW...about a half hour later, BAM...lag spike + err7. I attached the report to my reply...I wonder what kind of automated reply I'll get next...

Nemon · Aug 31, 2006, 12:07 AM // 00:07

Quote:

Originally Posted by Stolen Souls

I got my reply from support today. The person told me to download and run some "Pingplotter" program. So I figured, heh...why not. I ran the program while playing GW...about a half hour later, BAM...lag spike + err7. I attached the report to my reply...I wonder what kind of automated reply I'll get next...

I've also sent a complaint, suggestion, question or whatever you might call it, with detailed description of the problem and linking to other resources such as this topic and the SS i've taken. I provided the diagnostic information for them and declined in advance to modify my home network.

Undoubtably i'll get the same canned advice you have but i also requested the end result i want is them to admit there is a problem and give some assurance its being corrected.

Worryingly tho i ready their FAQ on the matter and they seem to brush off the disconnection problem as just being "flawed" internet technology. That's just not good enough when your game relies on a solid many hour long connection to play right.

blaked88 · Aug 31, 2006, 12:20 AM // 00:20

just curious, what IP address did you guys get for the ping plotter, and what were the results from it?

Carth` · Aug 31, 2006, 12:29 AM // 00:29

Quote:

Originally Posted by Nemon

Customer support treat people on the presumption that ArenaNet network is perfect, which normaly might be the case. Clearly with all the people complaining, my experiance with ppl in game and i myself getting Err7 its NOT a client end problem they have serious server problems.

Look at the SS, 4 ppl all lagged out at exactly the same time and one person Err7ed out and everyone was in different countries. Tell me how that is a client problem? Tell me how you can play for 2 hours fine and then for the next 3 your home router just "breaks" mysteriously for GW but every other networked application game/web/etc work perfectly? You can't because its not a client problem, it's a server problem, network or hardware.

I never said it was the fault of the client, I said it's not the fault of ArenaNet. How can 4 people from different countries lag out at exactly the same time? Easily. They all get routed over the same problem area. It happens all the time. In an FPS for example, sometimes everyone will run into walls for a few seconds and lose control of their character. This happens to everyone at the same time, and if it was severe enough, could even cause you to lose connection. But some people are unaffected. It happened to me a few days ago - everyone got packet loss at the same time and we all immediately said "lag" over TeamSpeak. But the other team (who were from a country none of us were from) were unaffected.

Nemon · Aug 31, 2006, 12:48 AM // 00:48

Areed. The problem may lie outside ArenaNets network or within it, but it's their responcibility to find a soloution so people can enjoy the game. It's not an isolated incident, this is a widespread problem that's ruining thousands of games.

If they cannot offer a reliable connection to the servers due to outside influence then they should develop the game so that having a disconnection doesnt waste hours of peoples time.

I've played other even free MMORPG games that were hosted in the US and at their peak they had HUGE lag spikes but very few times did i disconnect and never did it ruin the game. Ultimately it's their responcibility to solve the problem.

Carth` · Aug 31, 2006, 01:01 AM // 01:01

I'm not sure, but I don't think ANet can control the route packets take from their servers to you. It's up to your ISP who they purchase peering from. But don't quote me on that, it could equally be up to ANet to harangue the people responsible. There is definitely a problem, I can see that just from the amount of people complaining.

Cargo · Aug 31, 2006, 01:09 AM // 01:09

Quote:

Originally Posted by Cargo

This is what I received two days after the question was asked:

Hello Mike,

I would suggest you remove the router and run a hard line from the system straight to the modem. Once this is done be sure to power reset the modem and reboot the system. If this works then you should try disabling uPnP on your router or you can try uninstalling and reinstalling the software for your router as well. Also, you may need to update the firmware for your router or the router could be faulty.

Also, there is a very good article on router configs in the GW Knowledge Base here;
http://support.guildwars.com/cgi-bin...p?p_faqid=2607

Let us know if these do not make a difference in your issue.
Thank you.
The Guild Wars Support Team

I did what they stated above and here is my updated reply:

I disconnected my router and tried cable modem only; no change. I updated the firmware on my router; no change. I followed all of your recommendations and the FAQs and still get the problem. It takes a little time, but eventually I get unreal lag. I can do nothing in the game.

During a recent quest I had the major lag as well as another person on the quest. This is not a problem on MY end. I have a feeling there is a server issue on your end.

What server do I connect to? Why has this all of a sudden started to happen as of five days ago. I have read the same problems over and over from a lot of people.

Please do not send me to the FAQs for a solution that will not work. Tell me what YOU are doing to fix the server problem on your end.

I love this game and plan to buy Nightfall when it comes out. As of the past five days, gameplay has gone DOWN HILL and is getting worse. The enjoyment is gone and it is a virus that is spreading to a lot of people.

As I have stated, I want solutions not FAQs that do nothing for me. I was very angry. I am not to the point of getting in contact with a lawyer for a nice class action law suit -- failure to provide servers per software purchase agreement.

Sincerely,

Mike

Nemon · Aug 31, 2006, 01:09 AM // 01:09

Well i know hosting server providers, especially those who offer gaming servers have an option of providers to use. Usually games servers go on the premium high quality lines and the web servers and other basic services go on bulk lines. I'll admit i dont know how they handle routing that traffic i just know there are options and different prices depending on what you need.