Curse

Dex · Apr 05, 2007, 11:50 PM // 23:50

"Ahhh! ANet I'm mad cuz my game no worky!" = Not Useful

"I'm having a problem. ANet, here's some information about my problem to help you fix it." = Useful

furyore · Apr 05, 2007, 11:52 PM // 23:52

new update, lets see if it helps

Etta · Apr 06, 2007, 12:04 AM // 00:04

Yeah I did sent them the ticket, Dex. Also sent the report when the crash happen as well. Not much anyone can do now, right?

HKSdivision · Apr 06, 2007, 12:05 AM // 00:05

I sent a ton of those email things and I also sent one through the Support on the GW.com website. But hopefully this update just fixed it.

furyore · Apr 06, 2007, 12:24 AM // 00:24

any luck? im in an explorable area and everythings fine

Brother Andicus · Apr 06, 2007, 12:27 AM // 00:27

Seems fixed. There is still a problem with 1024/768 and small interface size though.

milan · Apr 06, 2007, 12:27 AM // 00:27

Don't assume that because we post here that we don't also submit a support ticket and/or allow the bug report to be sent automatically.

Dex · Apr 06, 2007, 12:29 AM // 00:29

Quote:

Originally Posted by milan

Don't assume that because we post here that we don't also submit a support ticket and/or allow the bug report to be sent automatically.

I didn't assume anything. I just made a statement. No need to be defensive.

I'd say the slowdown in the number of posts about crashing is a good sign that the last update at least helped.

Etta · Apr 06, 2007, 12:29 AM // 00:29

lol just crashed again.

HKSdivision · Apr 06, 2007, 12:31 AM // 00:31

Quote:

Originally Posted by milan

Don't assume that because we post here that we don't also submit a support ticket and/or allow the bug report to be sent automatically.

Are you talking to me? I wasn't assuming anything so you need to chill. I just posted that I sent one in. I didn't say that nobody else has sent one in or tried too, so no need to jump on me.

furyore · Apr 06, 2007, 12:31 AM // 00:31

after the update?

Aerian_Skybane · Apr 06, 2007, 12:57 AM // 00:57

I crash when attempting to Save a Template.

Tachyon · Apr 06, 2007, 01:24 AM // 01:24

Quote:

Originally Posted by Polgara Darshiva

There's a send e-mail link on the same window that reports the crash.

Send off the e-mail so they can debug it instead of posting it here were there's nothing they can do

No, you don't say. Now if only I'd thought to send the error report in instead of posting about the crashing here everything would be alright.

aeroclown · Apr 06, 2007, 02:26 AM // 02:26

Quote:

Originally Posted by Azagoth

No, you don't say. Now if only I'd thought to send the error report in instead of posting about the crashing here everything would be alright.

Honestly it really is that simple.

I haven't crashed all day even after an image. No audio problems, no image problems no nothing. There truly is little that can be done in the way of community support if the problem is localized to a few specific hardware configurations.

Tachyon · Apr 06, 2007, 12:55 PM // 12:55

I guess you missed the sarcasm!

EternalTempest · Apr 06, 2007, 01:03 PM // 13:03

Try this

Update Microsoft DirectX (Even if using Vista, it will update *some* of the DX9 layer files) - http://www.microsoft.com/downloads/d...displaylang=en

Especially update the following
Video card drivers = most current *official* driver
Sound card drivers = update, especially if your using on-board sound

Uninstall and Reinstall Guildwars (in case the update did not install correctly / corrupted files).

Advanced users, just rename gw.dat file, launch guildwars and see if the re-downloaded one has the same issue, if so, delete your smaller gw.dat file and restore your backed up one.

Defrag the gw.dat file on your hard drive - http://www.plaync.com/us/support/doc_5362.html?prod=48

If your doing a trouble ticket with Anet support. Make a copy of the GuildWars short cut

Right click on the copy of short cut, change "~~~~~~/gw.exe" to "~~~~~~/gw.exe" -diag
It will generate a detailed report about your hardware, network info and attach that file (it will be found in your gw folder) with the support ticket.

Bob B · Apr 09, 2007, 01:40 AM // 01:40

I'm also getting these crashes now as well. Two within half an hour of each other. I haven't had any problems for 22 months but after this update it's a disaster, unplayable.

Kuldebar Valiturus · Apr 09, 2007, 02:04 AM // 02:04

Well, I've been getting restarts every few minutes. No hardware changes or any reason to suspect overheating in my system. This is the first time I've been playing for more than 1 hour since the big update.

Admael · Apr 09, 2007, 02:05 AM // 02:05

If you have broadband, what you can do is delete the Gw.dat file, then create a shortcut on your desktop/quicklaunch(it's what I do), and use the switch -image.

Shortcut Target "C:\Program Files\Guild Wars\Gw.exe" -image

and it will redownload the client with all the patches. It usually takes an hour or two to download everything for me

Bob B · Apr 09, 2007, 02:12 AM // 02:12

Quote:

Originally Posted by Admael

..... what you can do is delete the Gw.dat file, ....

What is this supposed to achieve?
You are suggesting that file is corrupt I suppose but the crashes are completely random and I can repeat an area that crashed previously and it doesn't crash the second time so that would suggest the Gw.dat is ok.
EDIT: Been playing another three hours and no crash so guess it is a rare combination of events and will probably be hard to fault find.