Curse

DRUETSR · Apr 20, 2007, 01:31 AM // 01:31

Me and another guild mate are from Georgia, both on Comcast and both unable to connect error: 58. Also unable to connect to certain websites.

Aiden Arcana · Apr 20, 2007, 01:45 AM // 01:45

yea, i can't even get into my Guilds site to let them know whast going on...sux cause im leader..Dx

coleslawdressin · Apr 20, 2007, 01:50 AM // 01:50

<<Comcast near baltimore too.

Most websites are working and I am listening to my guild GVG on vent now, but code=058.

I have a tech coming tomorrow morning because my service has been on and off for the past 4 days. They say that there has been a "level 2 outage" and they have been working on it, but it doesn't explain my service working fine at night the past few days. They also couldn't explain how my service has been working the past months with the wrong MAC address.

Ah, I have tons of comcast hate stories since I moved here, whereas the last place I lived the service was always perfect. A few months ago, their local hub couldn't handle traffic at some busy times or something then one tech told me I had a virus, one told me my modem was faulty, ETC ETC. It took 10+ calls before they got around to fixing it. Did I mention they somehow accidentally deleted my account 2 months ago then overbilled me. Oh and all of the lies.. I could write a novel.

I think the only other provider around here is standard DSL, but some surrounding counties have FIOS. Maybe the recent storm broke some of their local infrastructure and the 058 is their DNS getting back in sync. Got me, sigh.

thewhigparty · Apr 20, 2007, 01:59 AM // 01:59

Same problem for me as well.

Like Hysteria, I can't get to the websites, especially to Guild Wiki, which is really irking me.

Bill Easternview · Apr 20, 2007, 01:59 AM // 01:59

Comcast here, Northern Virginia

Not the computer!

Like the early post guy with three computers I have two, neither will connect. The one I use regularly takes a password (and knows when I type in a bad one) but never connects. Gives error 058. The computer I have not used in a while tries to download a file, but shows ZeroK downloaded at ZeroK/second, and stays that way.

There is a note on the Guildwars pages about an NCsoft outage for maintenance today. Don't know how often they do those but it seems like too good a coincidence to me. Don't know the connection between the Guildwars servers and the NCsoft servers, but it would seem likely there is one somewhere.

Also, tried to log on to Forums here two hours ago, system would take user name and password, give me the message, "Thank you for logging on", but would drop me back on the page I came from, NOT LOGGED ON. Did this repeatedly over 30 minute span, never got logged on anyplace other than that thank you screen. Did not matter if I let the system move me off the thank you screen or if I clicked the 'hurry up' and take me someplace else option.

Prometheus lst · Apr 20, 2007, 02:01 AM // 02:01

Hey all, {I too am in Georgia btw for the poster above me}

I got off with a CSR from Comcast after an amazingly short wait to speak to a live person regarding this issue {5-min}. After giving him the 2 sites I couldn't connect to, Unofficial Wiki page & Arenanet's server {216.107.240.202} he placed me on hold for 1-min and came back and said:

"Yes-sir, we are having a server routing issue that is affecting some sites right now. I don't have the details of what exactly is wrong, but I have a lot of complaints here that have been logged this afternoon about Myspace, and other sites such as the ones you mentioned sir."

I then asked if the problem was minor and expected to be fixed fairly soon or if the traffic could possibly be routed around the problem servers and if the area affected was regional or widespread, and he replied:

"The information I have here is limited to the area where your service is being disrupted sir, I use your zip-code to zero in on locally presenting problems and I get a summary of current information that doesn't really go into too much detail, but I can tell you from the time of the first complaints and the numbers of customers affected that it is a BIG PROBLEM, and unfortunately I couldn't offer a guess as to when it may be fixed. But I know that our engineers and technicians are very aware of the problem and are doing their best to solve the issue."

I thanked him and then finished the call.

Sooooo, I hope this will keep some of you from pulling your hair out trying to diagnose a router or cable-modem issue. It's a problem that is above us, and unfortunately, I'll have to wait on doing the Gate Of Madness mission another time I suppose.

Good Journeys to ye'
-Prometheus.

Draveno · Apr 20, 2007, 02:04 AM // 02:04

I am also having this problem I got kick off at 4:30pm this afternoon.I feel the problem is comcast not anet.I also called comcast and they ran there ping test to and said it was fine,of course its fine I am local so my ping will be great from my modem to them.So I did some more digging I download this program called pingplotter from cnet and I found something outI have major packet loss on 4 out of hops.The program works great.What seems to me is that the problem is on 1 of ATT lines that comcast uses.So call up comcast and tell them the problem is on there end.I am doing that right now.

Location; Rockville, MD
Software I used pingplotter, you can download it here http://www.download.com/PingPlotter-...ml?tag=lst-0-2

mwpeck · Apr 20, 2007, 02:09 AM // 02:09

Thanks for calling them Prometheus.

I just hope they have this fixed by the time I wake up tomorrow.

Big_Iron · Apr 20, 2007, 02:10 AM // 02:10

Thanks for the update Prometheus. Hopefully we'll have connectivity by the time "Hard Mode" is up and running.

BTW - I installed GW to another PC and was able to download updates, but could not connect when I tried to log on. I found this odd. If it's routing, I'd think that the download servers are on the same subnet as the game servers. But who knows? Still sounds like it's mostly a Comcast problem. :/

X Rayy · Apr 20, 2007, 02:14 AM // 02:14

http://www.guildwars.com/support/networknews/

Crotalus · Apr 20, 2007, 02:19 AM // 02:19

Hopefully it is fixed by this weekend. I have Sunspear and Lightbringer points to farm as well as trying hard mode.

Thanks for the update all.

Big_Iron · Apr 20, 2007, 02:20 AM // 02:20

Quote:

Originally Posted by X Rayy

http://www.guildwars.com/support/networknews/

Quote:

The Guild Wars Wiki (wiki.guildwars.com) will be undergoing emergency maintenance during the period listed below. Users may lose connectivity or may be unable to connect to the wiki during the maintenance period.

Planned Start: Friday 4/20/2007 6:00 am PDT (9:00 am EDT; 1:00 pm GMT)
Planned Finish: Friday 4/20/2007 2:00 pm PDT (5:00 pm EDT; 9:00 pm GMT)
Impact Duration: 30 minutes, intermittent

This applies to the official Wiki, not to the game itself and that doesn't even start until tomorrow morning.

mwpeck · Apr 20, 2007, 02:20 AM // 02:20

They probably have the update system on a different server, so it doesnt kill people who are in the games, when a mass amount of people start updating.

X Rayy · Apr 20, 2007, 02:26 AM // 02:26

There was another warning before that one concerning the connection to the NCsoft store and changes on the players account.

May not explain the connection to the game itself, but i think the issue is not comcast either. I'm not a comcast user and I'm still getting the same problem. So is the other guy from UK.

mwpeck · Apr 20, 2007, 02:36 AM // 02:36

Quote:

Originally Posted by X Rayy

There was another warning before that one concerning the connection to the NCsoft store and changes on the players account.

May not explain the connection to the game itself, but i think the issue is not comcast either. I'm not a comcast user and I'm still getting the same problem. So is the other guy from UK.

The other one mentioned maintenance on the ncsoft site, possible interruption with the store and making changes on the player's account, which is completely different then the login servers.

I think it is a comcast problem, even though you and a few others are not comcast users, it is possible you are being routed through a comcast node, which, if they are having issues in some area's, could affect you guys too.

Whispering Siren · Apr 20, 2007, 02:52 AM // 02:52

I have Comcast in Baltimore too - having the same errors. I was able to download the new patch from Anet though - it just won't let me sign in (Error 0058).

I think Hard Mode is live, judging by the 800+ file patch. *sob*

Carboplatin · Apr 20, 2007, 03:01 AM // 03:01

wow lots of people from baltimore, i am from the baltimore area and i cannot connect. how about a baltimore =D

Crotalus · Apr 20, 2007, 03:03 AM // 03:03

Quote:

Originally Posted by Whispering Siren

I have Comcast in Baltimore too - having the same errors. I was able to download the new patch from Anet though - it just won't let me sign in (Error 0058).

I think Hard Mode is live, judging by the 800+ file patch. *sob*

I can't get the update. Time to watch some tv unless that goes out too!

/Bawlmore

mwpeck · Apr 20, 2007, 03:07 AM // 03:07

Quote:

Originally Posted by Crotalus

I can't get the update. Time to watch some tv unless that goes out too!

/Bawlmore

Try adding -image to your shortcut, and let it sit for a minute.

I launched GW and it wouldnt update, I added -image, and after about 20 seconds, the update started.

NeonXero · Apr 20, 2007, 03:17 AM // 03:17

I live in the south-east area of PA, with Comcast... and am getting no errors. I can go to any site, and play the game/update fine. Maybe it hasn't hit my area yet? But I'm hoping stuff stays working ^_^