It's most likely a problem with being able to connect to their servers from your location, probably temporary. Could be a routing issue with the ISP your friend has, or perhaps a temporary issue with playNC servers. Some connection issues are also resolved by reinstalling guild wars for some reason. I would recommend NOT shutting off any security programs or playing without a router. You also don't need to use port forwarding, unless you're hosting a game on your computer.
If he was able to connect just fine before, it's a temporary issue that will resolve on it's own most likely.
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