Curse

Nights Death Dealer · Jul 15, 2007, 12:18 PM // 12:18

I myself am another victim. One week ago exactly i myself
was booted from the game (after 4 hours of afk on rings) logging back in i found my characters stripped of everything valuable, FOW armour gone, weapons gone, all other minor armour stripped of superior vigors...in turn i went to change my password and have also been RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOed over by NCSofts support network. I myself had purchased 2 character slots, and also the upgrade for GOTY. It has been 1 week since i sent my first support ticket for information to protect my account from further hacking. I have not received one reply. 4 days ago i resubmitted a new ticket incase first was lost....no reply.......yesterday i submitted another ticket......so 3 tickets atm with no reply.....Been playing for just short of 2 years...all i worked for gone...

after reading this thread and all other threads...i assume 1 thing and 1 thing only....It is a staff member of areanet and NCSoft that is doing the hacking to have an easy ride ingame themself. If this is false Gaile or whichever other admin reads this. Then prove it by fixing the RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOups

Thanks Areanet and NCSoft for RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOing people over.

At this moment, GW:EN and any other areanet/NCSoft game is never gonna be purchased by me or any of my friends if this is the way they treat loyal customers. I have 20+ people all currently looking for new games that we can all leave gw to play because of the lack of support (this case and lag for 3 weeks.) I live in Australia playing on euro Servers if this helps at all.

I advise everyone who reads this to never ever use the online shop or end up like the rest of us.

Thanks Kindly
One very annoyed customer.

Commander Ryker · Jul 15, 2007, 12:57 PM // 12:57

Quote:

Originally Posted by Nights Death Dealer

I myself am another victim. One week ago exactly i myself was booted from the game (after 4 hours of afk on rings) logging back in i found my characters stripped of everything valuable, FOW armour gone, weapons gone, all other minor armour stripped of superior vigors...in turn i went to change my password and have also been RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOed over by NCSofts support network. I myself had purchased 2 character slots, and also the upgrade for GOTY. It has been 1 week since i sent my first support ticket for information to protect my account from further hacking. I have not received one reply. 4 days ago i resubmitted a new ticket incase first was lost....no reply.......yesterday i submitted another ticket......so 3 tickets atm with no reply.....Been playing for just short of 2 years...all i worked for gone...

after reading this thread and all other threads...i assume 1 thing and 1 thing only....It is a staff member of areanet and NCSoft that is doing the hacking to have an easy ride ingame themself. If this is false Gaile or whichever other admin reads this. Then prove it by fixing the RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOups

Thanks Areanet and NCSoft for RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOing people over.

Just a heads up, cussing in a post makes it really hard to read. I understand why you're cussing, but none the less. Use the stars or something, like F**K and like that. I'm really hoping you're wrong about the ncsoft employees but I'm beginning to wonder myself. If you, as many others have, made your pw for ncsoft the same as your gw login, then it quite possible could be an ncs employee. Note to everyone else....DO NOT USE THE SAME PASSWORD FOR THE NCSOFT SITE AS YOUR LOG IN FOR GW!!!!

Quote:

Originally Posted by Nights Death Dealer

At this moment, GW:EN and any other areanet/NCSoft game is never gonna be purchased by me or any of my friends if this is the way they treat loyal customers. I have 20+ people all currently looking for new games that we can all leave gw to play because of the lack of support (this case and lag for 3 weeks.) I live in Australia playing on euro Servers if this helps at all.

They don't care. The already got your $50 x 3, plus the what, $5 for the GOTY upgrade and what ever extra slots you bought. If they did they would try to make up for you and everyone else who got hacked and they would also email you before any changes to your info on the website. My friend who got hacked (the op of this thread) had his ncsoft email and pw totally changed with no notification at all.

Qual · Jul 15, 2007, 02:36 PM // 14:36

man that sucks big times, if only A-net had been faster. GG or not

Marth Reynolds · Jul 15, 2007, 08:43 PM // 20:43

that's just harsh :/
i hope it isn't still banned...

I'm thinking of buying GW:EN and then finding a different game as Anet/NCSoft will just screw you over without flinching...
Of course i'm not to sure even of buing GW:EN as 1 hack/ wrongfull banning is all it takes to ruin it..

And personally i find it bullshit that they can't restore ingame items due to hackings... they will most likely be able to make that application work as they can already do a server reroll...

Greetz

Cass · Jul 16, 2007, 08:15 AM // 08:15

Not ever gonna use the online store. Every hacked account I read about got stolen via that association of your game account to one of NCSoft.

Glad I don't give a damn about those bonus missions, but I feel sorry for those who do.

JeniM · Jul 16, 2007, 11:32 AM // 11:32

I was going to buy online for the bonuses BUT your right that a huge percentage of hacked accounts are ones with a link to NCSoft

I'll stick to my own favored shop as it'll be cheaper and looks like it'll be safer
1,000 hours of play and all it takes is the time for a hacker to enter password, hit delete character and type the name in

Can we have an emergency password? like to delete a char you have to enter it AND IT'S DIFFERENT TO ACCOUNT PASSWORD
I'd be semi annoyed if my gold and storage were cleared out but i'd be more annoyed if my characters were gone

Patrick Smit · Jul 16, 2007, 12:05 PM // 12:05

DId u use any damage calculators or such, every tool can be easily hacked and used to hide keyloggers, after its just easy to enter the account itself.

JeniM · Jul 16, 2007, 12:22 PM // 12:22

Personally the only thing i've ever downloaded thats "third party" is MappingOut and that is clean but i wouldn't trust some of the smaller programs

Been back online and reordered GWEN from another shop, if i can't trust NCSoft with my GW account you must be mad if you think i'm giving them my bank details

Arcane_Penguin · Jul 16, 2007, 12:26 PM // 12:26

You know, if this was a P2P game, then NCsoft and Anets support with be SO much better because they would want everyone to continue playing the game so they get money.

JeniM · Jul 16, 2007, 01:11 PM // 13:11

Quote:

Originally Posted by Arcane_Penguin

You know, if this was a P2P game, then NCsoft and Anets support with be SO much better because they would want everyone to continue playing the game so they get money.

But as it's not P2P once you've payed they don't want to know you
I do think its sad that the support and security are so lacking, if i found this out 600hours of play time ago i'd of changed game but that kind of character time is whats keeping me here.

Commander Ryker · Jul 16, 2007, 01:24 PM // 13:24

Quote:

Originally Posted by Arcane_Penguin

You know, if this was a P2P game, then NCsoft and Anets support with be SO much better because they would want everyone to continue playing the game so they get money.

Yeah, exactly. I guess thats why customer service sucks so bad. I found the website for them, but apparently there are no offices in North America. There is however a phone number listed, if you want to call Korea and if you speak korean. Here's the link anyway, it also has lots of email addresses. http://www.ncsoft.com/eng/nccontact/company.asp

From their website, in the "about us" section:

Quote:

Originally Posted by ncsoft

Welcome to PlayNC

You've arrived at the entertainment hub for NCsoft, the world's biggest online gaming company. Whether you're an existing customer or totally new to NCsoft's games, here at PlayNC you'll find everything you need to get the most out of your NCsoft gaming experience - like read the latest news, handle all of your game accounts or get an answer to that burning question over at the Support Knowledge Base.

PlayNC is updated regularly with fresh info about all our current and upcoming games. While you're here you can.

* Check out the very latest NCsoft game news, right from the source
* Find out more about our range of games
* Purchase a game retail code direct, then download and start playing right away
* Sign up for a PlayNC master account (which is free!) to let you manage all of your games and beta applications in one place
* Once you've got a PlayNC master account, you can also sign up for the PlayNC newsletter - with the early word on beta announcements, and other exclusive offers
* Got problems? Get answers from our Knowledge Base, or contact Customer Support
* Join the team! Check out the latest job opportunities

Thanks for dropping by, and we hope you enjoy PlayNC.

There is also an employment page, maybe their hiring for customer service?

S H A D O W Strike · Jul 16, 2007, 01:38 PM // 13:38

It seems that you guys got the short end of the stick

When my account was hacked, I didn't pay any attention to it, as I had quit the game at that time. I let 6 months pass, and I felt as if I wanted to play again. So I contacted NCSoft, and after maybe 3 hours, I got a response from them asking for my key codes and stuff (amazingly, I still had them

). After 5 days, I got my key codes back, and they emailed me my new password.

gwslack · Jul 17, 2007, 02:50 AM // 02:50

this discussion is going on all over other forums throughout the web.sadly there is still no answers or anything from anyone at ncsoft.and the customer relations people that answer some of our questions have given the same answers.they range from blatant lies to "hey its not my fault i just work for them".so the bottom line is they got our money so who cares now.oh btw if you wanna see something funny go search the forums for the words security or ncsoft or even ncsoft security.you will get no results at all.kind of funny its mentioned a few hundred times in this thread alone.

Snype · Jul 17, 2007, 04:29 AM // 04:29

I know how you feel...

What I don't understand is why they don't make reseting a password or email for an account ONLY by way of the CD Key. So basically, at the log in screen, you could click "reset email and password" and they would ask for the three (two, or one) CD key(s) used for your account. If they are all correct, you get an email with your new password.

Simple, easy, secure....so why not implement this?