Curse

Sorn Xarann · Jul 21, 2007, 10:03 PM // 22:03

Im having this error whenever i try to buy the pre-release pack from the guildwars store. It tells me to check my card/billing information, and for about the 15th time i have, and its all correct. Is anyone else getting this problem/ can anyone try to help me out? Anything would be greatly appreciated, many thanks.

notskorn · Jul 21, 2007, 10:58 PM // 22:58

Yea I got this too, but I think my information might actually be incorrect with the company responsible for the card so I doubt its anets fault

You should call whoever is responsible for your card and make sure your billing address is correct

w0lla · Jul 21, 2007, 11:15 PM // 23:15

OK, Iam gettting it too, my info is all correct and the card is legit and working fine. I even used the same card 2days ago on the online shop, no problems but now I get the same thing, saying the process is fraud(something).

deluxe · Jul 22, 2007, 11:58 AM // 11:58

same here, says im a fraud

Zeph · Jul 22, 2007, 12:29 PM // 12:29

My girlfriend has the same error with a "suspected fraud" message. She's currently waiting on support to advise about the problem.

w0lla · Jul 22, 2007, 12:44 PM // 12:44

I also emailed anets support about it, hopefully it will get fixed.

lactatemike · Jul 22, 2007, 03:34 PM // 15:34

This problem may have actually been initiated by your card's customer service. They catch any oddball purchases and often freeze the card if it is something new to your user history or out of your area by a significant distance. Try contacting that 800 number for customer service and let them know it is still in your possession and okay to go with the purchase. Kind of annoying, but really a great service.

Now I got one of my accounts the 30 dollar dealie for the mission pack, and the other account gets error code 1751104. . . Anyone know anything about that?

Mace Gridlock · Jul 22, 2007, 03:43 PM // 15:43

Quote:

Originally Posted by lactatemike

This problem may have actually been initiated by your card's customer service. They catch any oddball purchases and often freeze the card if it is something new to your user history or out of your area by a significant distance. Try contacting that 800 number for customer service and let them know it is still in your possession and okay to go with the purchase. Kind of annoying, but really a great service.

Now I got one of my accounts the 30 dollar dealie for the mission pack, and the other account gets error code 1751104. . . Anyone know anything about that?

That Error code means that your bank has refused the transaction..You will need to contact your bank and ok it...I got this error myself and looked up the error code on Ncsofts support page.

w0lla · Jul 24, 2007, 12:14 PM // 12:14

I called my bank today, they havent done nothing, no restriction against Anets online shop of any kind. So the fault is Anets.

Mace Gridlock · Jul 24, 2007, 05:14 PM // 17:14

Quote:

Originally Posted by w0lla

I called my bank today, they havent done nothing, no restriction against Anets online shop of any kind. So the fault is Anets.

Have you tried contacting you credit card company?

I contacted mine and after I did that they unflagged ncsoft and now I am able to use the online store without problems.

Credit card companies will normally have blocks on online purchases for alot of unknown sites.

PS. It's NcSoft that handles all transactions not Anet.

Mace Gridlock · Jul 24, 2007, 05:14 PM // 17:14

Edit: double Post

Mace Gridlock · Jul 24, 2007, 05:15 PM // 17:15

sorry tripple post guru's acting funny today.

FlameoutAlchemist · Jul 25, 2007, 04:17 AM // 04:17

Here's a little insight that I think might help here -

When you purchase something online, the merchants computers present your information to a verification server, usually hosted by your bank, Visa, or MC. Those servers take that info, checka few things with it, and reply back to the merchant server with an approval or denial. They don't provide details as to why a denial occurs usually, especially with the 1104 message, so all the merch can tell you is that it's declined.

Recently, though, I'd made several purchases, one of which was over $1000, on my debit card. After a day or so, I tried ordering the bonus pack and a few character slots online. This was rejected with the 1104 message. This wasn't the first time I'd had this problem either.

A few months ago, the same thing happened, and when I talked to the bank, they said it should work too. However, after checking my online statements, I noticed that the transactions hadn't processed through yet because of how financial institutions work. I let a few days pass, and after those transactions posted on my account (more than just the usual 'credit card purchase for $1' marker they post there), I could purchase again online.

Sure enough, the same situation applied here. I just waited out the weekend, and today I was finally able to purchase my slots and pre-order pack. Moral of the story: Financial institutions, like banks and CC companies, have the final say over what's approved or not - Not Anet.

w0lla · Jul 25, 2007, 08:19 AM // 08:19

Ah k, thanks for the insight. Gonna try to call Visa then instead.

T1Cybernetic · Jul 26, 2007, 04:12 PM // 16:12

Same thing here im a fraud also

i think i just charged about £500 to my card also with the ammount ive just tried to resubmit

lakatz · Jul 26, 2007, 08:13 PM // 20:13

Quote:

Originally Posted by FlameoutAlchemist

Here's a little insight that I think might help here -

When you purchase something online, the merchants computers present your information to a verification server, usually hosted by your bank, Visa, or MC. Those servers take that info, checka few things with it, and reply back to the merchant server with an approval or denial. They don't provide details as to why a denial occurs usually, especially with the 1104 message, so all the merch can tell you is that it's declined.

Recently, though, I'd made several purchases, one of which was over $1000, on my debit card. After a day or so, I tried ordering the bonus pack and a few character slots online. This was rejected with the 1104 message. This wasn't the first time I'd had this problem either.

A few months ago, the same thing happened, and when I talked to the bank, they said it should work too. However, after checking my online statements, I noticed that the transactions hadn't processed through yet because of how financial institutions work. I let a few days pass, and after those transactions posted on my account (more than just the usual 'credit card purchase for $1' marker they post there), I could purchase again online.

Sure enough, the same situation applied here. I just waited out the weekend, and today I was finally able to purchase my slots and pre-order pack. Moral of the story: Financial institutions, like banks and CC companies, have the final say over what's approved or not - Not Anet.

But a bank is not going to okay a purchase if the merchant keeps sending it the wrong information. And that's what is happening in a lot of these cases (including mine). My bank said the problem was most likely the merchant's encryption, in which case it's ultimately NCSoft's fix. (Not ANet by the way... the store is administered by NCSoft/PlayNC, NOT ANet.)

Sekkira · Aug 09, 2007, 10:53 PM // 22:53

I managed to get this error too, read through this topic, called up the bank and I'm just wondering exactly what went on here for the people who got this sorted out.

T1Cybernetic · Aug 10, 2007, 07:58 AM // 07:58

After various calls to the bank and emails and support tickets to plaync etc it sorted its self out in the end!

Quote:

Originally Posted by The Guild Wars Support Team

Dear Christopher,

Thank you for your reply.

It appears that you have now successfully made your purchase from the Guild Wars store. If you have other questions, please feel free to contact us again.

Kind regards
The Guild Wars Support Team

I dont know how they did it if they actualy did anything at all but it works fine now, so thank you to all that helped "if you actualy did help"

Sekkira · Aug 10, 2007, 08:52 PM // 20:52

It managed to sort itself out after much cursing :\ I still don't know what went wrong.