Curse

Zappa · Sep 05, 2007, 05:35 AM // 05:35

Although these issues are more serious, problems with the Online Store aren't new.

And the funny thing is that, even when those weren't resolved, they insisted in launching exclusive content to force you people to spend money on that gimmick.

Tsc, tsc.

These things shouldn't happen at all. I'm becoming increasingly afraid of one day logging in and find out that I too have an unpleasant surprise.

Or...

...are they simply claiming what's theirs? :X Lmfao.

I'm curious to see the end of this.

*eats popcorn*

wonderwyrm · Sep 05, 2007, 12:22 PM // 12:22

well this is interesting, i woke up this morning and now it says I no longer have access to anything except nightfall? wtf is going on?

good thing i used the same card for all of them, time to bust some heads

Imber · Sep 05, 2007, 12:27 PM // 12:27

The complete lack of communication from support is really getting frustrating to me. Generic automated responses without any details about the specific problem or the progress of the solution are all I've been able to get. I did have a phone support person confirm that the problem with not being able to log into the master account is definitely connected to the issue. I was also changing my password over and over and trying to log in and thinking that it was just me that was broken. That's something that would have been useful in one of the emails from support.

EternalTempest · Sep 05, 2007, 12:34 PM // 12:34

I think (it's not to excuse them mind you) with EOTN launch they have become swamped.

Keep bugging them.

wonderwyrm · Sep 05, 2007, 03:39 PM // 15:39

well they asked me for some account info like CC# and my game account name

so hopefully somethings happening

Burn · Sep 05, 2007, 04:44 PM // 16:44

'' Hello,

Thank you for contacting PlayNC & Guild Wars Account Support Team. The issue you have reported is currently being reviewed by the senior staff of the support team. Once that issue has been resolved, you will be notified via this support ticket.

Due the high ticket volume currently being experienced, please allow 2 to 3 business days for an update from the senior support staff. We assure you all support tickets will be addressed as quickly as possible in the order they are received.''

thats the third reply i got from them ... same thing but in different words....

LumpOfCole · Sep 05, 2007, 04:58 PM // 16:58

They asked me for the last four digits of my CC number. Hopefully this will all be neatly taken care of soon. I don't even feel like playing until I know all my hero skills are back

Divine Starr · Sep 05, 2007, 06:49 PM // 18:49

Hello,
Thank you for contacting PlayNC & Guild Wars Account Support Team. The issue you have reported is currently being reviewed by the senior staff of the support team. Once that issue has been resolved, you will be notified via this support ticket.
Due the high ticket volume currently being experienced, please allow 2 to 3 business days for an update from the senior support staff. We assure you all support tickets will be addressed as quickly as possible in the order they are received.
------------
Well this is what I got this morning. There is still some hope!

<*UPDATE*> Well, everything I have purchased through the GW store that dissapeared has been fully refunded into my checking account. At least that part is fixed now, however I will miss being able to use the GW:EN preorder bonus weapons. I don't suppose there will be a way to get back.
Master account at plaync is still not accessible however.
I haven't received another e-mail stating what they have done, so I will wait before re-ordering what went missing.

wonderwyrm · Sep 05, 2007, 07:35 PM // 19:35

sucky part it, my heroes are pretty much shutdown since they have skills from all campaigns

cant really do much except use my dervish heh

ultimateg2 · Sep 05, 2007, 08:30 PM // 20:30

Nice Divine

But I used a credit card how exaclty would I know I got refunded (I dont have online statements)

LumpOfCole · Sep 05, 2007, 08:59 PM // 20:59

I may have to go bribe/beg my local Gamestop for a physical GW:EN Preorder Bonus box if what happens to Divine happens to me.

Divine Freak · Sep 05, 2007, 09:15 PM // 21:15

Quote:

Originally Posted by Burn

i contacted support via PlayNC website and i do not have any reply ..

i have the same problem , since i I purchased GWEN i have lost :

- Prophecies game of the year upgrade
- 3 extras characters slots
- GWEN pre-order offer

so 3 slot is missing and the /bonus fot the special items work no more...

Yeah, same thing happened to me, only difference is that I lost four character slots instead of three. I currently have twelve of eleven character slots in use O_o This happened after GW:EN went live. I submitted a support ticket right away, and this is the response as of today...

---

Discussion Thread
Response () 09/05/2007 08:18 AM
Hello,

Thank you for contacting PlayNC & Guild Wars Account Support Team. The issue you have reported is currently being reviewed by the senior staff of the support team. Once that issue has been resolved, you will be notified via this support ticket.

Due the high ticket volume currently being experienced, please allow 2 to 3 business days for an update from the senior support staff. We assure you all support tickets will be addressed as quickly as possible in the order they are received.

If you have not already done so, please provide the following information for verification purposes:

- The last four digits of the credit card used:
- Your Guild Wars game account username/e-mail:
- Your PlayNC master account name:

Thank you for your patience and cooperation as we work to resolve this issue for you.

Kind Regards,
PlayNC & Guild Wars Account Support

---

Hope they get this resolved soon, it's kinda irritating. I'm just glad that I didn't lose access to a whole campaign like some of you guys have, or lose a character since I'm suddenly over my limit with the loss of my spare slots.

nechronius · Sep 05, 2007, 09:19 PM // 21:19

I figured out that you CAN use skills that are locked, but only under specific terms. Your heroes can use the locked skills, but you can't control when to fire them off, only whether the skill is disabled or not on your hero's skill bar.

Obviously it doesn't allow you to micromanage the skills, but at least my MM necro can still use Flesh Golem when it chooses to use it. At least it's something.

In about four hours it will be five full days since my account was crippled. I've received the same generic responses directly from ncsoft.

Oh, if you can't check your statement online, you can always call them and ask if there have been any credits applied to your account.

nechronius · Sep 05, 2007, 10:38 PM // 22:38

I just checked my credit card activity online and determined that ncsoft refunded me the $100 or so dollars for expansions two days ago.

And they didn't even bother to drop me a note saying that this had been done. This is so ridiculously irresponsible I don't know if I even want to buy the expansions again. I'm just completely disgusted with them.

Divine Freak · Sep 06, 2007, 01:12 AM // 01:12

To update my situation concerning my previous post. My online bank statement just updated a few hours earlier. Yesterday NC soft refunded me for my purchases of my four character slots, GOTY upgrade, and GW:EN preorder. NCsoft also charged my credit card for $35 for the purchase of GW:EN that I made a few hours before it went live. I haven't recieved any further updates via email from support. I can only guess that some kind of error either removed or invalidated key codes for already purchased merchandise on some accounts, and that NCsoft is going to proceed with refunds for these purchases on an individual basis. So for anyone out there that is having this problem and hasn't sent a support ticket, I encourage you to do so in order to get your money back. I plan on re-purchasing all that stuff again once I get home, I want my spare mule slots back

Panix · Sep 06, 2007, 01:39 AM // 01:39

I have the same issue as most of you all here. My only is for the GWEN pre-order and a slot but I kept my slot. I was playing the other night with 11 of 10 (look here )
but today I noticed a refund on my bank statement from NC Soft but was wondering if we get our GWEN pre orders back and yes I have sent in a ticket hopefully I can have an answer. I mostly just want the Hourglass Staff as it is perfect to create for free and give to a hero as they just need a 20/10 +15 energy weapon plus they look cool with them.

wonderwyrm · Sep 06, 2007, 01:56 AM // 01:56

well its good to see shits getting done, so far nothing happening for me though

Divine Freak · Sep 06, 2007, 03:55 AM // 03:55

So, I'm home now, I logged onto Guild Wars to re-spend my nice little refund from NCsoft to get back the items that disappeared off my account, and I can no longer make any payments to my Guild Wars account. I get a Code=1751073 every time I try. I have tried to use my debit card, my primary credit card that I've used for all my Guild Wars stuff, and my secondary credit card that I've never used for anything from Anet/NCsoft. They all get the exact same code. So while I'm very happy to get my money back, I'm kinda bummed that I can't spend it to recover anything I lost. I've updated my support ticket, hopefully I'll get a response on this new problem soon. Also, in regards to your question Panix, I do NOT have my GW:EN preorder on my account anymore. I have the refund for it back in my account, and the key code from it says it's already in use when I try to add it to my account again (had to try), so I'd be inclined to say that if you lost your GW:EN preorder you won't be able to recover it. If you really want it the only two options that I can see is to wait and pray that NCsoft will somehow bring it back (unlikely if you recieve a refund for it) or you'll hafta go on a scavenger hunt to find somone selling a physical preorder. I intend to start my scavenger hunt tomorrow, since I'm rather fond of that Hourglass Staff too

LumpOfCole · Sep 06, 2007, 03:57 AM // 03:57

In all fairness, that code might be a type of temporary 'account hold' to prevent the situation getting more complicated for those involved. In all honesty, I'd wait a couple days or so for everything to get settled, or at least some answers to be communicated.

Burn · Sep 06, 2007, 04:20 AM // 04:20

yep , that's the bug.

When you buy GWEN at the online store , all your previous purchases from the online store is canceled from your GW account and refunded on your credit card or whatever was used. You keep all the account keys you got elsewhere like a retail key code, key code from a magazine for a mini-pet ... but all the keys obtained online are caceled and refunded.

in my case i have Prophecies , factions , nightfall and GWEN.

i have lost all the stuff at the online store , 3 extra slot , GWEN pre-order , GW edition of the year upgrade.

update : its impossible for me now to log into my master PlayNC account. I think they have stopped everything to prevent more damage.