Curse

Angelic Upstart · Dec 06, 2007, 04:48 PM // 16:48

Bah, after it working this morning, ( thanks Rah

) the game is not responding again, it would point to this being an exclusive problem to BT customers.

winterheart · Dec 06, 2007, 05:09 PM // 17:09

im on BT and i cant get onto GW, Vent, or GW site, this is rather annoying being able to access everything exept the damn thing i want to play!

oh well, back to Crysis and waiting for my fix.

Olof · Dec 06, 2007, 05:11 PM // 17:11

these BT lags are not good for my survivor attempt

Avatar of Odin · Dec 06, 2007, 05:17 PM // 17:17

I'm with BT, same problem, can't go past character select screen, hope BT sort this out quickly.
Reset homehub twice, doesn't help at all, BT have the worst costumer support ever so not even going to bother trying.

Lyger · Dec 06, 2007, 05:59 PM // 17:59

I'm still having this problem. <- Another BT victim.

I tired GW this morning, and it looked fine - so I was quite excited about actually being able to play tonight. Imagine my disappointment when I came back to see the problem had returned. I opened a support ticket with BT yesterday, and I have heard jack off them about it.

Sort it out, BT.

RyPingu · Dec 06, 2007, 06:00 PM // 18:00

BT sem to be having a problem at telehouse. It could possibly be a peering issue with whoever they connect to to make the hop across the channel.

I have raised asupport call with BT and if anyone else wants to do the same try to link your call to BT call ref vol011-6811799277. Showing this isnt just a single user issue may stir them into motion.

my network traces show my last hop to the guild wars web server at:

62.6.201.118 40ms 38ms 39ms TTL:245 (core1-pos9-0.telehouse.ukcore.bt.net ok)

and after this there is no response which to me suggests that an ACL in in pace on the next upstream router, the routing table or arp entries on the BT router are screwed and packets are not being passed to the next router in the link or that BT have a peering issue if the next router is not owned by BT.

hope this helps and looking forward to seeing some of you ingame

Deliverance · Dec 06, 2007, 06:06 PM // 18:06

wtf,this is beyond a joke,logged ii this morning before i went to work 8.30 gmt,yes guild wars working again happy days

.
came home from work sat down couldnt freaking log in bah 3 day of no gvg.
anyone had any rplies to wtf is happening.

RyPingu · Dec 06, 2007, 06:22 PM // 18:22

if i was a betting man I would bet that its a corrupted routing table on a BT router or on the next router after the one I mention in my previous post.

easily sorted out but getting BT to admit its a problem with their kit is the tricksey bit

even harder is getting an upstream provider to admit its a problem if its not BTs router...

chewy the king · Dec 06, 2007, 06:30 PM // 18:30

i cant connect and ive got bt ,i know about 10 other people having this problem either with bt or talk talk, ive been able to connect in the mornings until about 11 (gmt) and cant connect to gw or ncsoft/arenanet websites after that. hope this gets sorted

Pyrea · Dec 06, 2007, 06:41 PM // 18:41

Hi there

Having come home today after an arduous day at work, was looking forward to adventuring around my favourite world when I couldn't login. Error code 58 and 05. So i came straight to here to see if anyone else was experiencing problems. I'm with BT as well.

After reading through the posts, decided to reset my router. Also, a few months ago, BT sent me another router (they were upgrading all the customer routers) but I only replaced the filter. Tried logging on to www.guildwars.com and came up right away, then logged in ok after that.

I don't know if this was just luck or the more up-to-date filter worked. Only time will tell I guess.

So if any of you were sent updated equipment from BT, try the filter first.

Hope this helps and God save us all lol

I think it's time to kick BT down the stairs and go with another provider.

The Omega Man UK · Dec 06, 2007, 06:49 PM // 18:49

Same problem here. I'm on BT and using Netgear router. Been having this problem for about 3 days now. Not been able to access guild wars main site, guild wars wiki or the game ( can get to character selection screen). I would give BT a call but they have a real bad customer service, they persist on telling me the problem is a fault with me. I suppose that what happens when you have a uk company but host their call centres in Bombay.

Lyger · Dec 06, 2007, 06:53 PM // 18:53

I've reported my problem here, and just left a note to chase my other support ticket that I raised yesterday. I've even gone so far as to link to this thread emphasising that the problem is not at my end, but theirs. If enough peope raise tickets/call up about this, they'll have to admit that it's their problem. And hopefully get up off their arses and fix it.

RyPingu · Dec 06, 2007, 06:58 PM // 18:58

Quote:

Originally Posted by Pyrea

Hi there

Having come home today after an arduous day at work, was looking forward to adventuring around my favourite world when I couldn't login. Error code 58 and 05. So i came straight to here to see if anyone else was experiencing problems. I'm with BT as well.

After reading through the posts, decided to reset my router. Also, a few months ago, BT sent me another router (they were upgrading all the customer routers) but I only replaced the filter. Tried logging on to www.guildwars.com and came up right away, then logged in ok after that.

I don't know if this was just luck or the more up-to-date filter worked. Only time will tell I guess.

So if any of you were sent updated equipment from BT, try the filter first.

Hope this helps and God save us all lol

I think it's time to kick BT down the stairs and go with another provider.

If your connection is stillworking: hi could you do me a favour and post up the results of a traceroute from your machine so i can look at the routes teh various packets are taking?

remove the first 4 lines from the output so it doesnt show your IP address

if you are not sure how to do this:

go to a command prompt (start ---> run--->cmd <enter> or windows symbol ---->start search ---> cmd <enter>

type tracert www.guildwars.com > c:\trace.txt

open the results in notepad and then copy and paste.

then I can compare teh results you are getting to the other traces I have done.

it should look something like this:

4 213.123.108.161 35ms 33ms 32ms TTL:252 (No rDNS)
5 217.41.173.17 37ms 35ms 32ms TTL:251 (No rDNS)
6 217.41.173.66 35ms 33ms 34ms TTL:251 (No rDNS)
7 217.41.173.126 35ms 33ms 32ms TTL:250 (No rDNS)
8 212.140.206.38 37ms 35ms 34ms TTL:244 (No rDNS)
9 217.47.67.82 35ms 35ms 34ms TTL:246 (No rDNS)
10 194.72.2.50 35ms 33ms 36ms TTL:246 (manchester-access1-e0.ukcore.bt.net ok)
11 62.6.201.117 40ms 39ms 40ms TTL:246 (core1-pos0-1-5-0.ilford.ukcore.bt.net ok)
12 62.6.201.118 39ms 39ms 41ms TTL:245 (core1-pos9-0.telehouse.ukcore.bt.net ok)
13 No Response * * *
14 No Response * * *
15 No Response * * *
16 No Response * * *
17 No Response * * *
18 No Response * * *

(it wil look slightly different as I am using a utility to do my trace route)

The Omega Man UK · Dec 06, 2007, 07:03 PM // 19:03

As posted above had the problem for a few days.

Just now i reset my router and worked fine. Can now load up the main guild wars site, wiki and play the game fine (ping was a bit high)

Deliverance · Dec 06, 2007, 07:09 PM // 19:09

3 1 1 1 129.250.11.137 ge-1-11.r04.hstntx01.us.bb.gin.ntt.net
4 1 1 1 129.250.4.233 xe-1-3-0.r20.hstntx01.us.bb.gin.ntt.net
5 11 8 8 129.250.3.129 as-0.r20.dllstx09.us.bb.gin.ntt.net
6 7 7 12 204.255.169.53 0.so-1-3-0.br6.dfw9.alter.net
7 9 7 9 152.63.99.1 0.so-6-2-0.xt3.dfw9.alter.net
8 39 37 37 152.63.32.69 0.so-6-0-0.xl1.tco4.alter.net
9 40 38 40 152.63.35.61 pos6-0.gw3.tco4.alter.net
10 Timed out Timed out Timed out -
11 Timed out Timed out Timed out -
12 Timed out Timed out Timed out -
13 Timed out Timed out Timed out -

Trace aborted.

Lyger · Dec 06, 2007, 07:17 PM // 19:17

Quote:

Originally Posted by RyPingu

*snip*

4 213.123.108.161 35ms 33ms 32ms TTL:252 (No rDNS)
5 217.41.173.17 37ms 35ms 32ms TTL:251 (No rDNS)
6 217.41.173.66 35ms 33ms 34ms TTL:251 (No rDNS)
7 217.41.173.126 35ms 33ms 32ms TTL:250 (No rDNS)
8 212.140.206.38 37ms 35ms 34ms TTL:244 (No rDNS)
9 217.47.67.82 35ms 35ms 34ms TTL:246 (No rDNS)
10 194.72.2.50 35ms 33ms 36ms TTL:246 (manchester-access1-e0.ukcore.bt.net ok)
11 62.6.201.117 40ms 39ms 40ms TTL:246 (core1-pos0-1-5-0.ilford.ukcore.bt.net ok)
12 62.6.201.118 39ms 39ms 41ms TTL:245 (core1-pos9-0.telehouse.ukcore.bt.net ok)
13 No Response * * *
14 No Response * * *
15 No Response * * *
16 No Response * * *
17 No Response * * *
18 No Response * * *

(it wil look slightly different as I am using a utility to do my trace route)

Mine's timing out on Telehouse to - core1-pos1-0-0.telehouse.ukcore.bt.net 62.6.201.82 after the 10th hop.

I've tried resetting my router, and no joy.

tsparky · Dec 06, 2007, 07:26 PM // 19:26

Tracing route to guildwars.com [206.127.153.151]

over a maximum of 30 hops:

1 64 ms 99 ms 99 ms

2 29 ms 31 ms 35 ms

3 29 ms 29 ms 37 ms

4 30 ms 29 ms 30 ms

5 36 ms 46 ms 29 ms

6 50 ms 33 ms 35 ms 217.41.216.34

7 33 ms 30 ms 29 ms 217.32.86.42

8 30 ms 30 ms 30 ms core1-pos8-0.birmingham.ukcore.bt.net [217.32.170.1]

9 32 ms 34 ms 33 ms core1-pos0-9-0-0.ealing.ukcore.bt.net [194.74.65.121]

10 33 ms 32 ms 33 ms core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.65.122]

11 * * * Request timed out.

12 * * * Request timed out.

13 * * * Request timed out.

as same with most others times out after telehouse

Banner · Dec 06, 2007, 07:27 PM // 19:27

No news from BT as of yet but Lyger makes a good point. I've flagged the problem with them.

Tito Bad Boy Ortiz · Dec 06, 2007, 07:28 PM // 19:28

anybody still got this problem? i have, can only access the character select screen, can sometimes log into a char but if i map its stuck on 0% and gives me either error 005 or 058... i just switched from virgin media to bt so i can play gw properly lol... and this happens

Katie The Wise · Dec 06, 2007, 07:40 PM // 19:40

Hey!

I have contacted BT, and I have been able to fix mine. Here is what all BT customers need to do:

Disconnect and then reconnect your internet connection, restart any modems and routers you may have and clear all of your private data on your PC (cache etc.).

Fixed it for me, it is something to do with an update a few days ago to all of the telephone lines in the UK (new software on the severs), restarting everything seems to put your PC into sync with it.

BT have appologized publicly for this problem (thats what they told me) however I cant seem to find it anywhere lol. Feel free to contact me if you need any more help

Katie