Curse

Vana The Everyoung · May 12, 2006, 09:24 AM // 09:24

this is starting to get me mad I just paid over $200 for 2 copys factions and a se of guild wars and i cant even play 5 min before I get err7 on my screen.

Saraphim · May 12, 2006, 01:20 PM // 13:20

Oh well, another day another twenty minutes of watching my ele pinging backwards and forwards in Lions Arch. It seems I can't even stand still without being thrown back to the spawning point.

Have tried to register discontent via the support link on the GW site, but the pages won't load...

Gonna take more than a flipping mini-pet to compensate for not being able to play a game you paid good money for.

Phantoma · May 12, 2006, 02:08 PM // 14:08

I think it would be in all our best interests if everyone that is having these routing problems to contact (first GW tech to get the trace/ping text document) ALTER.NET and send them a message telling them that you are unable to play the game properly because ALTER.NET is causing packet loss large enough that it is interfering with the quality of service that you are recieving. Also in an attachment, send along any ping/trace text for them to see themselves that they are the ones at fault. IF we all get together and send in an e-mail....it will eventually trigger their "Service Level Agreement" limits and we will meet the kriteria for a repair! NCsoft is only 1 company, with 2 program problems, so that means they had 2 open tickets going with them. IF we each get an open ticket with them, well, the limit will be accessable! Hope what I said is understandable to all, including the Europian people with problems. This goes for everyone experiencing this. IT is a world wide problem, not a US one.

Phantoma · May 12, 2006, 06:51 PM // 18:51

I am currently trying to get the ALTER.NET tech support area, but if anyone knows it, could you please post it here for all of us, thanks. I am uncertain as to what website I need to respond to for this problem.

Phantoma · May 13, 2006, 12:10 AM // 00:10

Here is an update.

Response (Trollis) 05/12/2006 01:55 PM
Chalene,

You may want to look at http://boards.lineage2.com/showflat....&Number=571731
Though this is regarding a different game, it was an official thread that several customers who are affected posted their opinions and concerns to. This will give you a good understanding of how many people were affected, most from outside of the states.

Doing a search for AlterNet I found that their website was indeed www.alter.net but now that they merged with Verizon and MCI, it is considered an MCI ISP. In other words, contacting MCI about this looks like what needs to be done.

I do hope this is cleared up eventually but as I mentioned before, currently there is nothing more we can do since that ISP in question is no longer willing to investigate the problem.

Regards,

FunkySpunk · May 13, 2006, 06:56 AM // 06:56

[email protected]

This is MCI/ alter.net/ Verizon Businesses Agency Relations department. It's the highest lvl of customer support. Maybe if enough people send an email asking for assistance it will raise some eye brows and make them want to take another look at the situation.

Saraphim · May 13, 2006, 11:43 AM // 11:43

Well, last night and this morning seemed to be much improved for us. Hardly any lag at all, but I'm perfectly happy to add my name to any collective email, or do an individual one. I'll get my other half to look at IP / ping tracing and wotnot. Don't really know too much about it myself I'm afraid.

I hope it does get resloved though, even if it doesn't affect us so much I hope you guys get some results. It sucks when you can't play a game you like.

Doc Baz · May 13, 2006, 01:11 PM // 13:11

3 codes 007 in an hour, game unplayable at the moment.

I hope this gets sorted soon!

Outkast · May 13, 2006, 02:25 PM // 14:25

Code=040

Can't even get into certain areas of the game.

Ka El Windstorm · May 13, 2006, 05:08 PM // 17:08

I played this morning breifly and I got that lag where my skills would blink in my bar but not actually be casted. I haven't been disconnected in two days but I still get that lag.
What is odd is I always seem to get it more when I'm alone in an instance.

Psychosis · May 13, 2006, 05:16 PM // 17:16

Ok, I opened a support ticket with Anet and 2 techs have replied so far. The first did the usual what ISP, what connection, blah blah. I then pointed them to this forum saying that all I ask is that they push Alter.net to agree that they have a problem and fix it. The second tech then told me that if I believed there was a problem with the servers (actually I didn't say the servers, I said Alter.net's) that i should continue posting here and a Dev would see it. He said they might not comment but they would see it here. Whether that is true or not I don't know. He also said that the more people that post here on the topic that the more seriously they would take it. he then said that tech support would be more than willing to still help me troubleshoot this with me and make sure it isn't on my end for sure (um ok). So I ran the netinfotool_allos_gw.exe and hijackthis just as their Knowledge base article says to do and sent it to them.

I don't know about you guys but it seems to me that either very few techs at Anet know about the issue with Alter.net or they just don't want to admit it. We just need to keep this thread at the top (please sticky) and encourage everyone who is having a problem to post here.

Phantoma · May 13, 2006, 06:36 PM // 18:36

Funkyspunky, thanks for putting that e-mail addy up. I just sent them a message, hopefully we can all get some results. I won't be redoing that "computer check" if they ask me, I will send them my very long and indepth e-mail I had going with the tech guys in GW so that they can see, my computer was tweeked enough. And that it wasn't my ISP's problem either. Once I have an e-mail going with the tech, I will send them my ping/trace so that they can see for themselves.
Hopefully, we can get some action soon!

Also, Phychosis, I beleive that the lower problem solving techs at Anet are unaware of the problem. They still have to have you go through all that rigamorole of tweeking your computer just to rule it out....Trollis was the guy that I finally got some answers from, and I think he is higher up on the ladder then the other techs. I went through many techs before I got to him. Also, there is that ping/trace test they ask you to do...do it

well worth it, it shows right in it that there is packet loss outside of your ISP provider...at ALTER.NET.

Phantoma · May 13, 2006, 11:33 PM // 23:33

Funkyspunky, that e-mail you have in the post isn't right, mine came back undeleverable.

FunkySpunk · May 14, 2006, 05:48 AM // 05:48

I appologize...... I got this directly from a person at verizon and I posted without getting my email back yet. I didn't get one back yet but, I also didn't get one back saying it was undeliverable. I will keep looking and update when verified..

kryshnysh · May 14, 2006, 09:00 PM // 21:00

Haven't tried yet, but if you're having problems going through Alter.Net.... well that e-mail is probably hosted on a server somewhere on Alter.Net...

outferno · May 16, 2006, 12:48 AM // 00:48

I hope they sticky this thread. It looks ilke it might be in connection with the towns Maatu Keep (I think) and House Zu Heltzer. Continual lag in both towns.

Tigers · May 16, 2006, 01:12 AM // 01:12

Please try to fix it as soon as possible it's messing with my connection and changing my game style o.O and friends of mine or starting to rage Guild Wars. I'll try to get them this message to them as sson as possible this is nuts!

/Tigers

Psychosis · May 16, 2006, 03:40 AM // 03:40

Well, my lag is now gone. But it wasn't a server problem all along. I just closed my ticket with tech support and will post here what I sent to them.

Quote:

Ok, wanted to give you guys an update on my situation. First of all I want to say that there is probably still a problem with Alter.net's routers but only for the West Coast servers I assume. Since I am on the East Coast then I normally won't run into connection problems. Now I did find out what was causing my lag and I do thank you for your responses to help me out. Come to find out after troubleshooting more that it was Trillian doing something in the background. I went in and changed some notification options in Trillian and all is nice and smooth in-game again. I shoulda figured that out beforehand but I guess I was just lazy and used the Alter.net router problem as an excuse.

So I guess I am just lucky and I feel stupid for not checking that out beforehand. I may still be totally wrong on it being only a west coast alter.net problem though. Good luck on all you other guys having problems still.

saab · May 16, 2006, 08:14 AM // 08:14

I know none of the specifics with this Tier 1 stuff. But I was clicking around on Wiki and found this. Very interesting that everything is fine except for uunet and verizon, 2 of the carriers mentioned in this thread have exceptionally low network availability. Maybe someone with more knowledge in this area can look at this. Also maybe it would be good to look at this when things are running smoothly and compare to when things and laggy.

http://scoreboard.keynote.com/scoreb...assword=public

Edit: I also clicked on the specifics and it lists the details for cities. Houston is all red now, which is where I am. This explains why GW has sucked so much all of the sudden. Also my normal internet experience has been subpar.

Edit 2: Never mind I don't think this is related. Everything is green on that page now and I'm still getting horrible lag. (PVPing as a monk no less)

Phantoma · May 16, 2006, 02:16 PM // 14:16

Quote:

Originally Posted by outferno

I hope they sticky this thread. It looks ilke it might be in connection with the towns Maatu Keep (I think) and House Zu Heltzer. Continual lag in both towns.

Hey guys, I have discovered that the more ppl in one area the worse the lag is, if you take a few in your group, or just prefer henchies, go to the International District of Maatu and house, and anywhere else the lag is horrific and go from there. THere are very few ppl in the international district, but at least you can get to the door in under a minute instead of lag/stop/walk/lag/stop to the door. Even if you make your group first, then tell them you are porting all to the Int dist, so much easier that way.