Curse

Zulgaines · Apr 07, 2009, 10:30 PM // 22:30

So I took advantage of GameStops gameday sale, eye of the north for $15.

I bought EotN + Guild Wars Trilogy. Ready to jump fully into guild wars.

My GWT access key is already in use... Brand new copy. I sent all the info that's asked through a support ticket, as well as two pictures of my recite and access key card. In 20 minutes I got a reply, but it was just "Hello Anthony,

Thank you for contacting Guild Wars Account Support.

I am escalating your ticket for further assistance, and someone will be in contact with you as soon as possible. "

Now I know there's nothing you can do for me here, but it's been over a day now since then and I just want to know if anyone with this issue has ever gotten it fixed? Gamestop won't take the game back opened and I just want to know my chances of being screwed out of $50 because of a duplicate key or some **** head with a keygen. I searched for other posts about this and I'v yet to see anyone post about resolution.

moriz · Apr 08, 2009, 12:54 AM // 00:54

as long as you can prove that you are the original purchaser of that key, you'll get your account. i hope you've saved your receipts and cd key booklet.

speaking of that booklet... was it open when you took it out? it's supposed to be sealed in some way.

Zulgaines · Apr 08, 2009, 02:00 AM // 02:00

Quote:

Originally Posted by moriz

as long as you can prove that you are the original purchaser of that key, you'll get your account. i hope you've saved your receipts and cd key booklet.

speaking of that booklet... was it open when you took it out? it's supposed to be sealed in some way.

Yeah I kept everything, I even sent them copies of the stuff on the support ticket.

The eye of the north key was sealed in this shield thing. That key works fine but I don't have any other GW key so I can't use it to play. >.>

The Guild Wars Trilogy contains all 3 games for $50 with a single key for all of them, but the access key isn't sealed. It was just on the back of a quick reference pamphlet that contained game info like hotkeys and spell types... emotes etc.

Also, I'v still not gotten a response, but I'll keep this post updated with what happens, so that the next person that runs into this problem can see how things went for me.

moriz · Apr 08, 2009, 02:08 AM // 02:08

as long as you have that booklet with the keys, you're good to go. unfortunately, there's no telling how long the response time is. but as long as you have your proof of purchase and ownership (which you have), you'll get your account.

and who knows? if someone really did manage to use that key, you might end up with an account already with some items/skills on it.

Zulgaines · Apr 08, 2009, 06:44 PM // 18:44

Alright just got a new message:

"Hello Anthony,

I am escalating your petition to our Code Reissues Team to further assist you. Once they have reviewed your inquiry someone will be in contact with you as soon as possible.

Thank you,
Flip
Guild Wars Account Support"

Things are looking good at least. I'm not as worried as before though the wait still sucks.

Zulgaines · Apr 08, 2009, 10:37 PM // 22:37

They just sent me a new key.

Problem solved, key works. I can finally play Guild Wars.

For anyone else who runs into this problem it took me 3-4 days to get a new key, but I got one.

moriz · Apr 08, 2009, 10:42 PM // 22:42

glad to know you can play.

usually ncsoft support is a bit faster than that. unfortunately for you, they've just redesigned their website and are still chasing after bugs most likely, so the response for your problem was a lot slower. from my experiences, ncsoft support is pretty damn fast.

oh, and if you want, add lilith moriz to your ingame friends list. don't be afraid to ask any questions you might have.

have fun.