Before you contact your provider, try running a traceroute to the GW server you're getting the lag on. The Anet servers will deny the last couple of steps, but it's likely that they aren't the issue.
If you're somewhat PC illiterate, hit start -> run. Type in cmd and hit enter.
In the command prompt type tracert xxx.xxx.xxx.xxx, where the x's are the IP address of the server you're connected to. You can obtain this IP by hovering your mouse over the ping circle in the bottom right corner of your screen ingame (by default).
The result should show you the point(s) where your connection is failing, which will help your isp determine the problem. Look for stupidly high pings at some stage of the trace.
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