Curse

Alexandra-Sweet · Jul 28, 2008, 10:21 PM // 22:21

I know how people at the helpdesk work, sending a technician is the last thing they will do.

I've finished a first year ICT course and that guy thinks girls know nothing of computers so I have all the right to insult him back.

Sure I might have jumped straight to the point where I want the laptop to be sent back and skip the basic patern of the helpdesk but professionals should be thinking alike, it would have saved us both a lot of time, not to mention the phone bill.

Fril Estelin · Jul 29, 2008, 06:20 AM // 06:20

Quote:

Originally Posted by Alexandra-Sweet

Iso I have all the right to insult him back.

You have absolutely no right to insult him, no right at all. He didn't think about your "first year ICT course", how could he know? He didn't think about you being a girl, he's simply doing a job which requires him (i.e. he'll get fired if he doesn't do it) to do the question list. You could have used a bit more tact to make him understand that you did most, but maybe you forgot to do one of the things that is on the list?

Dark Kal · Jul 29, 2008, 06:30 AM // 06:30

Quote:

Originally Posted by Alexandra-Sweet

I told him I would put his face on the keyboard and slam the lid close on him if he wouldn't send someone to pick the damn thing up and have it fixed

And you wonder why your laptop is trying to kill you

Seriously, why bother with tech support at all? Just send it back.

Tamuril elansar · Jul 29, 2008, 10:49 AM // 10:49

tech support never helped me in my entire life, i once called my ISP because our internet went slow(couldnt even load a page), he told me that my processor was causing slow internet page loading. i told him i had a very nice dual core processor, he told me ''internet doesnt scale to dual core'', wich is where i hung up on him.

honestly, you should return that laptop, especially if its trying to kill you.

Black Strobe · Jul 29, 2008, 06:47 PM // 18:47

You really can't get a real shock from a notebook. Think about it - there is a line with mostly 12v/5A max. to your Notebook. And 5A is the max. - which won't be used in practise, since most Notebooks use more like 20-30W - which means more like 2-3A.

So i guess more you use some strange chair (sofa?) and get the normal effect like you would get with rubbing a baloon on your cottonshirt. In short: Your problem is selfmade, IMO.

Alexandra-Sweet · Jul 29, 2008, 07:21 PM // 19:21

Quote:

Originally Posted by Black Strobe

You really can't get a real shock from a notebook. Think about it - there is a line with mostly 12v/5A max. to your Notebook. And 5A is the max. - which won't be used in practise, since most Notebooks use more like 20-30W - which means more like 2-3A.

So i guess more you use some strange chair (sofa?) and get the normal effect like you would get with rubbing a baloon on your cottonshirt. In short: Your problem is selfmade, IMO.

Right... so after 8 months I suddenly start to get 3 static shocks (in 3 different pain levels) in a row from my laptop? And I use a standard desk chair on a laminate floor

Black Strobe · Jul 29, 2008, 07:38 PM // 19:38

Quote:

Originally Posted by Alexandra-Sweet

And I use a standard desk chair on a laminate floor

See, there we have it, laminate floor! Have you changed you boots?

No srsly, Notebooks have not "3rd-line" which means they are not grounded, which means, if you run around with let's say woolsocks on laminate, you will get loaded up and get "shocked" if you touch anything. I guess EVERYONE has expierienced this some times in it's life.

Hm, maybe - do you have some external stuff connected on your laptop which uses external power? That could be a reason aswell. I mean - basicly everthing that gets physical connected to your notebook and is connected (again physical) to something else (i.e. your LAN connection etc).

Alexandra-Sweet · Jul 29, 2008, 07:44 PM // 19:44

I only had the power cable connected, and an usb mouse.

And static shocks occur when you touch something, not when you were touching something already and then get a random shock.

And I was wearing nylon tights and nothing woolish.

zamial · Jul 29, 2008, 09:29 PM // 21:29

RULE 1:
The 1st person you talk to is a moron. Don't tell them that! These are people that read a script/flow chart and they have to do it. They also have to correctly respond to a informational statment like,"Hello, I need to speak to your supervisor." See how easy that was. They put you on hold and transfer you to someone that can tell a ram stick from a battery. This is the person to start the call off. (If you have no knowledge let the script monkey do its job) Explain to this person that you are a computer tech and have done extensive trouble shooting on your end. Then politly ask them to put you in contact with 1 of there techs, if they are to busy to assist you (which they are not, as you are a valued customer).

RULE 2:
The people you are speaking to did not:
-screw up your computer.
-build your computer
-design or market your computer.
They are TRYING to support your computer and more than likely have had to talk to 20+ other angry, irrate, people that really have "no clue".

RULE 3:
After bypassing the 1st person, now it is time to jump through the hoops. If the tech asks you to do something, just do it. They are trying to help you. If they can not, the end result can be a free replacment or a express warranty service, ect. BUT you have to jump through the hoops.

RULE 4:
BE NICE ALL THE TIME. You called and it is you that need the help. I do not care if your IQ is x2 that of Einstein's, your daddy built the internets, or you have uber "leet" computer skillz. You are asking for help, your product is defective, you are incapible of solving the problem your self. Do not be donkeys back side. You will catch more flies with honey than vinager. If you loose your cool with the person on the other end, YOU are only hurting yourself and as we see above, that did not get the issue resolved. This can also lead to a call back, which is actually more on the phone bill then getting it done the 1st time.

RULE 5:
Make sure you have the time to work on the issue when you call. If you are in a hurry, call it in later. This will lead to a less stressful call.

Rule 6:DO NOT BREAK ANY OF THE RULES!!!!!!!

Lord Sojar · Jul 29, 2008, 09:34 PM // 21:34

Time to sue.

Dark Kal · Jul 30, 2008, 08:09 AM // 08:09

Quote:

Originally Posted by Black Strobe

5A is the max. - which won't be used in practise, since most Notebooks use more like 20-30W - which means more like 2-3A.

I wouldn't want 2-3A running through my body. Seeing as how 10A is extremely lethal. Due to the low voltage the current from a laptop most likely won't kill you but you would most definitely feel it, a lot. Static electricity feels a lot less painfull and won't make your muscles contract.

Alexandra-Sweet · Jul 30, 2008, 05:19 PM // 17:19

Zamial, if I had a problem with my video card and I needed troubleshooting I would listen to any option given, but like our Rat with a fetish for blue glowy things already stated, the laptop needs to get to the factory a-sap and that is what I asked the person on the phone, to have my laptop picked up (or an adress where I can send it) and have it fixed.

Wrath O war · Jul 30, 2008, 05:36 PM // 17:36

Actually 1 amp can be lethal... i'm an electrician by trade and thats all it takes for heart stoppage

Dark Kal · Aug 01, 2008, 08:38 AM // 08:38

Meh, 10A is lethal for the majority of humans.