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Old Aug 03, 2008, 04:17 PM // 16:17   #1
Ascalonian Squire
 
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Default Guild Wars problem with Acer Notebook
Hello!
I just bought an Acer Notebook for play Guild Wars, but it gives me a problem.
When i launch the games, it opens the first window with the login and pass,
but after like 10 seconds, it gives me an error and it closes.

The error is this:



I've installed the last DirectX version, downloaded all the updates for Windws Vista and service pack, last Graphic Card Drivers, but it still doesen't works.
I tried to put the GW graphic at minumum but still nothing.
Offcourse, computer is not overclocked, cause it is new.
This is my Notebook computer:

-----------------------------------------------------------------------
Notebook Acer Aspire 5720G
Processor Intel Core 2 Duo CPU T5250 @ 1,50GHZ
(1.5 GHz, 667 MHz FSB, 2MB L2 cache)
Nvidia GeForce 8400M-GS 256MB
RAM 2046 MB
Windows Vista 32 Bit
Monitor 15'', 1280x800
-----------------------------------------------------------------------

Does someone please can tell me how can i fix that?
Thank you very very much!
Last edited by Julia2007; Aug 03, 2008 at 04:50 PM // 16:50..
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Old Aug 03, 2008, 04:37 PM // 16:37   #2
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What video card does your notebook have? It should either be an Nvidia card or ATI Radeon.

Normally I would just look it up on the Acer site but the site is having difficulties. -.-
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Old Aug 03, 2008, 04:50 PM // 16:50   #3
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Sorry, edited the first post.
Nvidia GeForce 8400M-GS 256MB
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Old Aug 03, 2008, 04:53 PM // 16:53   #4
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Send it back. It's new, so a hardware failure is unacceptable.
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Old Aug 03, 2008, 04:57 PM // 16:57   #5
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But the Notebook is ok, no problems at all, all the others games are working,
only Guild Wars gives problems... (that is the only game im interested to play)
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Old Aug 03, 2008, 05:02 PM // 17:02   #6
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Have you tried the "Test My Computer" link on the login screen? It might be worth something.
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Old Aug 03, 2008, 05:07 PM // 17:07   #7
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Ok i did and all was ok. Also i run the DirectX Diagnostic Tool
and all was ok there... Here i copy the result:

------------------
System Information
------------------
Time of this report: 8/3/2008, 19:01:22
Machine name: JULIA_NOTEBOOK
Operating System: Windows Vistaâ„¢ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.080425-1930)
Language: Italian (Regional Setting: Italian)
System Manufacturer: Acer
System Model: Aspire 5720
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Duo CPU T5250 @ 1.50GHz (2 CPUs), ~1.5GHz
Memory: 2046MB RAM
Page File: 993MB used, 3330MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 8400M GS
Manufacturer: NVIDIA
Chip type: GeForce 8400M GS
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0427&SUBSYS_011E1025&REV_A1
Display Memory: 1008 MB
Dedicated Memory: 241 MB
Shared Memory: 767 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)
Monitor: Monitor generico Plug and Play
Driver Name: nvd3dum.dll,nvwgf2um.dll
Driver Version: 7.15.0011.6746 (English)
DDI Version: 10
Driver Attributes: Final Retail
Driver Date/Size: 11/15/2007 11:03:00, 5263360 bytes

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
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Old Aug 03, 2008, 05:20 PM // 17:20   #8
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the only thing i see is the driver date: try a newer driver from ngohq.com or guru3d.com. you're using vista 32bit, so those drivers will work.
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Old Aug 03, 2008, 05:25 PM // 17:25   #9
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Doubt that is it. I played GW on stock drivers for 6 odd months, and they were from early 2007.
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Old Aug 03, 2008, 05:30 PM // 17:30   #10
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If you mean the graphic card driver, i donwloaded and updated yesterday from acer website :\
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Old Aug 03, 2008, 05:43 PM // 17:43   #11
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Manufacturer sites suck for driver updates. Best to go to a 3rd party place like 3dguru.
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Old Aug 03, 2008, 05:56 PM // 17:56   #12
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Well actually i can't update, cause if i try, it says i have the last version.
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Old Aug 03, 2008, 06:00 PM // 18:00   #13
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I also got this interesting reply
"It's not a software problem, as you would be getting a different error. I still think that GW is stressing the Laptop's CPU and causing it to overheat, so it self-terminates to prevent damage."
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Old Aug 03, 2008, 06:08 PM // 18:08   #14
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Quote:
Originally Posted by Julia2007
I also got this interesting reply
"It's not a software problem, as you would be getting a different error. I still think that GW is stressing the Laptop's CPU and causing it to overheat, so it self-terminates to prevent damage."
Use a program to check your notebook's temperature while starting/running Guild Wars.

I use PC Wizard 2008 but there might be better programs out there.
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Old Aug 03, 2008, 07:41 PM // 19:41   #15
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This morning, after the notebook was off for like 10 hours, and temperature was 0,
i turned on and started GW after 1 minute, and still that problem, so i dont think is the temperature....
Am i wrong?
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Old Aug 03, 2008, 07:47 PM // 19:47   #16
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If it was 0 degrees celsius (°C) then there's something wrong. >.>
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Old Aug 03, 2008, 08:11 PM // 20:11   #17
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yeah lol i made an example, hehehe
i meant that pc was turned off
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Old Aug 03, 2008, 08:23 PM // 20:23   #18
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you should check the temprature of your processor with everest or some other software.

temperatures of processor will never reach 0 degrees unless your room's temperature is 0 degrees -.-
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Old Aug 03, 2008, 09:01 PM // 21:01   #19
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Guys i said 0 for joke.....
Again, i said that i started gw after pc was turned off for 10 hours or more, so normal pc temperature, not high.
And still the problem. Also, dont you think that if the problem is temperature, i shoud have already said goodbye to my computer?
Should have been died already. Also all the others games that requires more resources are working perfectly...
Wow, Age of Conan etc. Only Guild Wars gives me that problem, is not pc problem i think, really.
Last edited by Julia2007; Aug 03, 2008 at 09:05 PM // 21:05..
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Old Aug 03, 2008, 10:06 PM // 22:06   #20
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Try reinstalling GW. One of the files could be corrupted causing the error message to occur. Beyond that IDK
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