Curse

malevolence · Mar 21, 2010, 11:52 AM // 11:52

Hello , I just installed a new system, I ran prime95 for more than 12hours without errors and issues. Temperature of the cpu was 49 degrees celcius after the 12 hours , it never crossed the 49 degrees.

I ran also the Furmark (stability mode windowed lowest resolution and withotu AA) for more than 4 hours and GPU temp was not crossing 72 degrees after the 4 hours.

I have all intel latest chipset drivers , latest nvidia video drivers (not beta) and latest bios for the motherboard (bios 502)

I have a fresh new installation of windows 7 N 64bit + all updates

Now, when I play GW it crash after a few minutes , the funny thing is when it crash , the screen freeze and the mouse cursor looks funny (different colors and a line next to it) then the screen goes black and lost signal of the monitor. A manual restart is needed. No blue screen or anything, when booting to the part where you can choose Windows Safe mode it says that the error was that the system stop responding.

I also play the new Alien versus Predator game online *Confirmed* game crash the same way as GW, no BSOD etc, *also crash with Starcraft 2* , so the problem is gaming.

Here are my specs:

Intel Core 2 Quad Q6600 at 2.6ghz (OC)
Motherboard P5P43TD PRO (with latest bios 502)
4GB Corsair TW3X4G1600C9DHX (at 1333Mhz 1.8v , 9-9-9-24)
Videocard Nvidia 9800gx2
PSU Thermaltake Toughpower 1200W
OS: Windows 7 N 64bits
1 DVD burner connected to IDE
2 HDD connected to SATA
Case: CoolerMaster HAF 932
Monitor: Samsung SyncMaster 226bw 22"

Thank you for your help.

PS: A funny thing I forgot to mention is that Memtest crash before testing the memory , and also if I choose to run memtest with multi processor it crash too.

Elder III · Mar 21, 2010, 11:54 PM // 23:54

are those the default timings and voltage for that memory? Do the BIOS/mobo default settings for the RAM match the recommended settings from the RAM manufacturer?

malevolence · Mar 22, 2010, 12:49 AM // 00:49

Quote:

Originally Posted by Elder III

are those the default timings and voltage for that memory? Do the BIOS/mobo default settings for the RAM match the recommended settings from the RAM manufacturer?

Yes , the TW3X4G1600C9DHX should run 1600Mhz 1.8v , 9-9-9-24 , but I had it at 1333 , now the system crashed again and I put the FSB in auto (auto uses 1066) also processor right now is without overclocking , it is running at 2.4ghz 1066Mhz. Still the system keep crashing , doesn´t matter if there is overclocking or not....

Also , in the manual it say the TW3X4G1600C9DHX is compatible with this board , but they tested only 1 pair(or 1 module, manual and compatibility info is a bit weird) at 1333mhz 1.8v 9-9-9-24. I also tried running the PC with only 1 module , exactly the same results.

Now , after the crash I see a message in boot (before OS) it says that I need to upgrade the Asus express gate ? I will research a bit about it because I have no clue if this is affecting the system or not.

malevolence · Mar 22, 2010, 07:29 AM // 07:29

Anyway , I deactivated the express gate as I read on the internet it can craete problems , also I left memtest-86 running testing 1 module of TW3X4G1600C9DHX @ 1333Mhz 1.8v , 9-9-9-24. This morning ,before leaving for work , I checked it and it was 4hours running without error messages (10 passes) and I left it there for another 8 hours.

I noticed that memtest-86 cannot recognize my system very well , I see on the screen memtest-86 recognize the motherboard as DDR2 ? also the processot is wrong , it says is a core 2 3000mhz, is there a correct version of memtest-86 ? Does the test still valid even when memtest-86 recognize the system wrong ?

Cheers.
malevolence.

Beren985 · Mar 22, 2010, 10:10 AM // 10:10

Give this a try: disable all the auto-over/underclocking software that lately comes with the ASUS motherboards, TurboV or this other "green PC" utilities for reduced CO2 emission. They caused a lot of trouble to me, up to the point of spending more than 200€ changing parts of my PC that I thought were malfunctioning, when in the end all trouble was caused by this shitty software pieces.

If this doesn't work, then I would bet for a graphic card problem, it may not show on those stress tests but is the usual suspect for when a PC crashes only when gaming.

Elder III · Mar 22, 2010, 01:58 PM // 13:58

I like to buy ASUS boards and I always disable express gate.... no real need for it imo. If memtest is not recognizing your system correctly then it leads me to wonder if you have the latest version of it? Did you try downloading from guru3d?

malevolence · Mar 22, 2010, 06:20 PM // 18:20

@ Beren985 , I didn't install any of those softwares , and now on my bios I have the express gate disabled just in case. Maybe there is another software I am not aware of ?

@ Elder , yep express gate is disabled now. I found the correct memtest version I need

, the one I was using is an old version.

Now, I just arrived from work and found the memtest-86 still running , it did 34 pass , 0 Errors and 0 ECC err , so I guess this module is perfect, it was running at 1333mhz 9-9-9-24 @ 1.8v (with this version of memtest I was not able to test both modules) , this test was stable for +16 hours

I have the new memtest-86 version so I will run another test, also I will test the system with Express gate disabled and see if it still crashing.

Tharg · Mar 22, 2010, 06:50 PM // 18:50

that is an SLI video card, right? Does your Mobo happen to have integrated graphics? If so, take out your video card and see what happens. Or can you switch out your video card for a non-SLI card to test?

Quaker · Mar 22, 2010, 07:15 PM // 19:15

Why do you seem to assume that the problem is related to the RAM or video driver? It could just as easily be your audio driver (or any driver) that is causing conflicts. Update all your drivers.

Tharg · Mar 22, 2010, 07:24 PM // 19:24

I think he mentioned he has all the updates. I think we are past the 'it must be a driver issue' stage. Graphics seems to be the most logical place to start with.

malevolence · Mar 22, 2010, 09:52 PM // 21:52

@Thar

I don't have another video card

the 9800gx2 is dual GPU. I have another computer here , I will test the video card on that one and see how it goes. The mobo doesn't have integrated graphics.

@Quaker

I have all latest drivers installed as far as I know , the mobo drivers I downloaded from Asus.com.

-Chipset drivers Version 9.1.1.1014 . Installed
-Audio driver Version 5.10.0.5859/6.0.1.58 . Installed
-LAN driver Version 10045/10018/10040 . Installed
-Nvidia 196.21 WHQL. Installed

On Asus website I see there is an "Others" tab and I can see :

-JMicron JMB36X Controller Driver V1.17.48.16 for Windows7 32 and 64 bit.(WHQL)
-Intel RAID/AHCI driver for Windows XP/Vista/Windos7 32 and 64 bit.(WHQL) JMicron JMB36X AHCI driver for Windows XP/Vista/Windos7 32 and 64 bit.(WHQL)
-Intel(R) Matrix Storage Manager V8.9.0.1023 for Windows 7 and Windows 64bit 7.(WHQL)
-ASUS EPU 4-Engine V1.00.25 for Windows XP/Vista/Windows7 32bit and 64bit.

But I didn't install them , do I need those ?

Just got a BSOD few seconds ago while playing AvP Dx9,

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.28
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8002A1C028
BCP3: 00000000F2000040
BCP4: 0000000000000800
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\032210-19047-01.dmp
C:\Windows\Temp\WER-26270-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

malevolence · Mar 23, 2010, 12:08 PM // 12:08

OK, the pc crashed again today and I recorded it so you can see exactly the kind of crash I had, one thing tho , max your speaker volume to hear the weird sound when it crashed lol

http://www.youtube.com/watch?v=DLwcZhpuczw

PS: I also have the dmp file from the BSOD mentioned above , how or where can I send it so someone can read it and tell me what the BSOD was about ?

Hey_homies · Mar 25, 2010, 05:29 AM // 05:29

download CCClean and get rid of all the unnecessary registry

malevolence · Mar 25, 2010, 04:04 PM // 16:04

Hello,

The PC seems to be stable at the moment, there are 3 things I changed , and I didn't test yet what of those things are causing the system to crash , but at least , I can smell where the problem is now.

Beren985 is right and he won the bet , the problem is with the video card, 9800GX2.

Now, here are the possible problems;

-Nvidia Phyxs
-Dual GPU (maybe 1 GPU is faulty)

The computer started to be stable as soon as I deactivated the dual GPU and Phyxs.

I am not sure which one is causing the system to crash , but one of them are. What I will do next is to test the PC again with Phyxs on OR with dual GPU on and determine where the issue is.

There is another thing but this one I think is not the cause. I downloaded Malwarebytes and scanned the C: Drive and found out the registry malware Hijack what so ever , and deleted it. But according to microsoft this is not a malware, what ever , I didn't care and deleted it.

But I still think the video card is the issue here.

I will update later.

Shendaar · Mar 25, 2010, 05:06 PM // 17:06

Given the description of the issue and the fact that your computer can survive Prime95 (which tests both the CPU and the RAM) for a long time, I think it is pretty safe to say that the issue is with the video card.

Also I noticed that you have the Nvidia 196.21 drivers installed. Nvidia had to remove these drivers from their site because they were found to prevent the fan on certain GPUs from spinning up properly. This may very well be the problem here as the card could be overheating.

I suggest you go ahead and download the latest drivers (new ones were released today).

http://www.nvidia.com/object/win7_wi...7.13_whql.html

malevolence · Mar 26, 2010, 11:26 AM // 11:26

Hi Shendaar , I uninstalled the old drivers with driver cleaner and after installed the 197.13 WHQL . I will test now with dual gpu enabled and phyxs enabled and see how it goes.

Thanks.

malevolence · Mar 26, 2010, 01:37 PM // 13:37

Hi, even with the 197.13 WHQL drivers, if I activate dual GPU and Phyxs this is the result:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.28
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80030F38F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\032610-16520-01.dmp
C:\Users\malevolence\AppData\Local\Temp\WER-23712-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

So the question now is, is the second GPU giving the BSOD or is the Phyxs ?

The problem is with one of them , stay tunned for the answer :P

Elder III · Mar 26, 2010, 02:10 PM // 14:10

That's a super heavy duty PSU you have - waaaay overkill in fact for the rest of your rig, and it's not likely - but do you have access to a second PSU that you can try out? I had a PSU that ran fine except when under a heavier load it would crash - turned out to be a faulty PSU. Now, I don't think that is the issue here, but if you have another PSU to test I'd try that.

If Physx does turn out to be the culprit I'd disable it and forget it - other than Arkham Assylum I don't know of any game that has noticeable improvement with it enabled.

did a wee bit of research and this is a direct quote from another forum;

"A BCCode 124 commonly refers to in previous cases of an overheating problem in the hardware somewhere. SLI with multicards tends to make this problem evident faster but still with only one card an issue of BCCode 124 points to heat/hardware failures (thereby crashing your system). Start by getting some good heat monitoring software on your computer to see if the heat being caused by them is creating this headache for you. CPUID Hardware Monitor is a good start.

There are many examples of ppl having BCCode 124 BSOD that is in direct relation to heating issues in their rig if you Google it.

Yes, it is possible something else besides this is the culprit but this seems to be the common thread amongst many users with a 124 BSOD. I would start from this area and go from there. At least exclude the fact its a heating issue so that's one less thing you need to worry about."

The most common answer to that error message is video driver related, which has been mentioned in this thread as well^^^. Now my question is, have you tried older drivers? Go back to the drivers prior to Nvidia 196.21 and also post the GPU temps whilst gaming/crashing if you can.

malevolence · Mar 26, 2010, 09:34 PM // 21:34

Quote:

Originally Posted by Elder III

That's a super heavy duty PSU you have - waaaay overkill in fact for the rest of your rig, and it's not likely - but do you have access to a second PSU that you can try out? I had a PSU that ran fine except when under a heavier load it would crash - turned out to be a faulty PSU. Now, I don't think that is the issue here, but if you have another PSU to test I'd try that.

If Physx does turn out to be the culprit I'd disable it and forget it - other than Arkham Assylum I don't know of any game that has noticeable improvement with it enabled.

did a wee bit of research and this is a direct quote from another forum;

"A BCCode 124 commonly refers to in previous cases of an overheating problem in the hardware somewhere. SLI with multicards tends to make this problem evident faster but still with only one card an issue of BCCode 124 points to heat/hardware failures (thereby crashing your system). Start by getting some good heat monitoring software on your computer to see if the heat being caused by them is creating this headache for you. CPUID Hardware Monitor is a good start.

There are many examples of ppl having BCCode 124 BSOD that is in direct relation to heating issues in their rig if you Google it.

Yes, it is possible something else besides this is the culprit but this seems to be the common thread amongst many users with a 124 BSOD. I would start from this area and go from there. At least exclude the fact its a heating issue so that's one less thing you need to worry about."

The most common answer to that error message is video driver related, which has been mentioned in this thread as well^^^. Now my question is, have you tried older drivers? Go back to the drivers prior to Nvidia 196.21 and also post the GPU temps whilst gaming/crashing if you can.

Yeah , is video related I think , how come that I can run Prime95 for more than 12 hours and CPU temp doesn't cross the 49 degrees celcius. Any way how can I monitor my video temp while gaming ? I have some screenshots I took when playing AvP the mouse icon goes crazy (different color like artifacting) then I closed the game and my desktop where all color crazy hehehe like artifacting as well but this time a bit strange , well I will provide the screenshots as soon as I can take out the photos from my iphone.

And about the old drivers , yeah , I tried old drivers , I was using 195.81 and 195.62 and it did crash the same way. So no driver related.

Thank you

gone · Mar 26, 2010, 10:04 PM // 22:04

Quote:

Originally Posted by malevolence

Any way how can I monitor my video temp while gaming ?

http://www.evga.com/PRecision/

http://event.msi.com/vga/afterburner/