Curse

Chasing Squirrels · Nov 23, 2010, 12:58 AM // 00:58

Hello as of Saturday my ping keeps jumping from 200 all the way up to 2k-8k which makes the game unplayable. I live in Toronto which is located in Canada. I usually have around 100-200 ping and i have not installed anything or have any malware/viruses. My ISP is Rogers and I am on their express connection. So anyone have any ideas why my ping sky rockets?

Elder III · Nov 23, 2010, 03:15 AM // 03:15

these things seem to affect people rather frequently after/during weekend updates, generally it's fixed with the next update. You could run a trace route but that's only going to help pin point the source of the problem, not fix it. :/

obastable · Nov 23, 2010, 03:27 AM // 03:27

Your usage is throttled by time of day standards (4-9pm your time). If this is when the problems are occurring then the solution = upgrade your service package as they don't throttle higher package purchasers.

In the mean time, call tech support .. could be a simple modem or router issue. If it's not, file a complaint with customer service (politely) and if the problem persists ask for a discount (good will credit toward your bill, say 15% off for the inconvenience) for every month the issue occurs. They'll most likely do it. If it continues for more than 3 months, call back and ask to have your package upgraded to the next level at the same price you're paying now - they'll most likely do that, too. Customer service & tech support will deny that you're bandwidth is being throttled by time of day standards, but they WILL compensate you for the problem if you complain enough in a polite and straightforward way.

Source: 1) Experience (I get tons of free stuffs & discounts from Rogers), and 2) confirmed by best friend who works for them.

Chasing Squirrels · Nov 23, 2010, 11:34 AM // 11:34

Quote:

Originally Posted by obastable

Your usage is throttled by time of day standards (4-9pm your time). If this is when the problems are occurring then the solution = upgrade your service package as they don't throttle higher package purchasers.

In the mean time, call tech support .. could be a simple modem or router issue. If it's not, file a complaint with customer service (politely) and if the problem persists ask for a discount (good will credit toward your bill, say 15% off for the inconvenience) for every month the issue occurs. They'll most likely do it. If it continues for more than 3 months, call back and ask to have your package upgraded to the next level at the same price you're paying now - they'll most likely do that, too. Customer service & tech support will deny that you're bandwidth is being throttled by time of day standards, but they WILL compensate you for the problem if you complain enough in a polite and straightforward way.

Source: 1) Experience (I get tons of free stuffs & discounts from Rogers), and 2) confirmed by best friend who works for them.

I heard that my isp throttles but there is no way I am upgrading to the next tier which is extreme I am already paying 50 dollars a month for the 2nd highest tier they offer. I will try to complain to get them to upgrade it though. If you ask me what I pay is ridiculous since I have been a Rogers customer for 18 years they barely offer me anything and all my services cable, phone and internet are with them.