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Old Dec 04, 2010, 04:13 PM // 16:13   #1
Frost Gate Guardian
 
Join Date: Mar 2008
Location: Northern VA, USA
Guild: Above and Beyond Duty (Duty)
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Default GW servers unreachable?
I don't know if anyone's looking at the technical help subforum this morning, so I decided to ask here. Who else has been having problems with connecting to/logging into Guild Wars since last evening? I think something's gone wrong with their servers, because I've checked several server URL's:

64.25.39.55, 64.25.39.57, 64.25.39.59, 64.25.39.66, 64.25.39.67

with various online ping and traceroute services, and they all report the same result - the network is unreachable. Talking with another friend on MSN Live Messenger and he says he's having intermittent connection problems too.
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Old Dec 04, 2010, 04:56 PM // 16:56   #2
Academy Page
 
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I just connected to 64.25.39.57 (am) and 64.25.39.61 (int), no problems here.
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Old Dec 04, 2010, 05:02 PM // 17:02   #3
Frost Gate Guardian
 
Join Date: Mar 2008
Location: Northern VA, USA
Guild: Above and Beyond Duty (Duty)
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I ran the in-game network diagnostic tool about half an hour ago and there's definitely a break somewhere in the ping/traceroute line near GW's servers:

(excerpt, sorry for the bad formatting caused by cut-and-paste)

================================================== ============================
= Tracing network paths
================================================== ============================
*--> pathping -w 500 -q 3 -4 206.127.145.228 <--*

Tracing route to 206-127-145-228.plaync.com [206.127.145.228]
over a maximum of 30 hops:
0 (edited for privacy)
1 (edited for privacy)
2 (edited for privacy)
3 (edited for privacy)
4 (edited for privacy)
5 be-90-ar03.capitolhghts.md.bad.comcast.net [68.85.130.202]
6 pos-2-6-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.90.37]
7 pos-0-2-0-0-pe01.ashburn.va.ibone.comcast.net [68.86.86.70]
8 194.25.209.41
9 217.239.39.14
10 ncsoft.ge4-12.br02.frf02.pccwbtn.net [63.218.15.42]
11 206-127-156-82.plaync.com [206.127.156.82]
12 206-127-145-228.plaync.com [206.127.145.228]

Computing statistics for 9 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 (edited for privacy)
0/ 3 = 0% |
1 0ms 0/ 3 = 0% 0/ 3 = 0% (edited for privacy)
0/ 3 = 0% |
2 7ms 0/ 3 = 0% 0/ 3 = 0% (edited for privacy)
0/ 3 = 0% |
3 20ms 0/ 3 = 0% 0/ 3 = 0% (edited for privacy)
0/ 3 = 0% |
4 8ms 0/ 3 = 0% 0/ 3 = 0% (edited for privacy)
0/ 3 = 0% |
5 11ms 0/ 3 = 0% 0/ 3 = 0% be-90-ar03.capitolhghts.md.bad.comcast.net [68.85.130.202]
0/ 3 = 0% |
6 13ms 0/ 3 = 0% 0/ 3 = 0% pos-2-6-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.90.37]
0/ 3 = 0% |
7 12ms 0/ 3 = 0% 0/ 3 = 0% pos-0-2-0-0-pe01.ashburn.va.ibone.comcast.net [68.86.86.70]
0/ 3 = 0% |
8 12ms 0/ 3 = 0% 0/ 3 = 0% 194.25.209.41
0/ 3 = 0% |
9 101ms 0/ 3 = 0% 0/ 3 = 0% 217.239.39.14
0/ 3 = 0% |
10 --- 3/ 3 =100% 3/ 3 =100% ncsoft.ge4-12.br02.frf02.pccwbtn.net [63.218.15.42]
0/ 3 = 0% |
11 --- 3/ 3 =100% 3/ 3 =100% 206-127-156-82.plaync.com [206.127.156.82]
0/ 3 = 0% |
12 109ms 0/ 3 = 0% 0/ 3 = 0% 206-127-145-228.plaync.com [206.127.145.228]

Trace complete.
*--> pathping -w 500 -q 3 -4 64.25.39.1 <--*

Tracing route to 64.25.39.1 over a maximum of 30 hops

0 (edited for privacy)
1 (edited for privacy)
2 (edited for privacy)
3 (edited for privacy)
4 (edited for privacy)
5 be-90-ar03.capitolhghts.md.bad.comcast.net [68.85.130.202]
6 pos-2-4-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.93.145]
7 xe-8-3-0.edge1.Washington1.Level3.net [63.210.62.49]
8 vlan79.csw2.Washington1.Level3.net [4.68.17.126]
9 ae-71-71.ebr1.Washington1.Level3.net [4.69.134.133]
10 ae-2-2.ebr3.Atlanta2.Level3.net [4.69.132.85]
11 ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
12 ae-42-90.car2.Dallas1.Level3.net [4.69.145.196]
13 4.59.197.26
14 64.25.32.10
15 64.25.32.26
16 64.25.39.1

Computing statistics for 12 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 (edited for privacy)
0/ 3 = 0% |
1 0ms 0/ 3 = 0% 0/ 3 = 0% (edited for privacy)
0/ 3 = 0% |
2 7ms 0/ 3 = 0% 0/ 3 = 0% (edited for privacy)
0/ 3 = 0% |
3 7ms 0/ 3 = 0% 0/ 3 = 0% (edited for privacy)
0/ 3 = 0% |
4 36ms 0/ 3 = 0% 0/ 3 = 0% (edited for privacy)
0/ 3 = 0% |
5 10ms 0/ 3 = 0% 0/ 3 = 0% be-90-ar03.capitolhghts.md.bad.comcast.net [68.85.130.202]
0/ 3 = 0% |
6 12ms 0/ 3 = 0% 0/ 3 = 0% pos-2-4-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.93.145]
0/ 3 = 0% |
7 23ms 0/ 3 = 0% 0/ 3 = 0% xe-8-3-0.edge1.Washington1.Level3.net [63.210.62.49]
0/ 3 = 0% |
8 17ms 0/ 3 = 0% 0/ 3 = 0% vlan79.csw2.Washington1.Level3.net [4.68.17.126]
0/ 3 = 0% |
9 14ms 0/ 3 = 0% 0/ 3 = 0% ae-71-71.ebr1.Washington1.Level3.net [4.69.134.133]
0/ 3 = 0% |
10 28ms 0/ 3 = 0% 0/ 3 = 0% ae-2-2.ebr3.Atlanta2.Level3.net [4.69.132.85]
0/ 3 = 0% |
11 57ms 0/ 3 = 0% 0/ 3 = 0% ae-7-7.ebr3.Dallas1.Level3.net [4.69.134.21]
0/ 3 = 0% |
12 --- 3/ 3 =100% 3/ 3 =100% ae-42-90.car2.Dallas1.Level3.net [4.69.145.196]
0/ 3 = 0% |
13 --- 3/ 3 =100% 3/ 3 =100% 4.59.197.26
0/ 3 = 0% |
14 --- 3/ 3 =100% 3/ 3 =100% 64.25.32.10
0/ 3 = 0% |
15 --- 3/ 3 =100% 3/ 3 =100% 64.25.32.26
0/ 3 = 0% |
16 54ms 0/ 3 = 0% 0/ 3 = 0% 64.25.39.1

Trace complete.
Completed in 16.11 seconds

As you can see, my end is fine. The problem is on GW's end. I've sent the complete diagnostic file to GW support.
Last edited by joea64; Dec 05, 2010 at 11:42 AM // 11:42..
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Old Dec 04, 2010, 06:23 PM // 18:23   #4
Academy Page
 
Join Date: Mar 2007
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really, everyone who has this problem should do what joea did, because it seems that not everyone is having this problem.

Edit the shortcut to Gw.exe to include the "-diagnostic" flag, run the shortcut, then send the resulting Program Files/Guild Wars/NetworkDiag.log to GW support...
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Old Dec 04, 2010, 06:59 PM // 18:59   #5
Frost Gate Guardian
 
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On that note, I just had another thought: is it possible to put a flag on the gw.exe shortcut to force the game to connect to an European server? Does anyone know the URL for the game's European servers? From what I hear those seem to be working fine.
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Old Dec 04, 2010, 08:33 PM // 20:33   #6
Forge Runner
 
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Dont think there is a flag - if there were it would have been suggested a few years ago solving the many problems that arise when a err server for those countries goes down - if you know what i mean. Would be gd if there was a server flag option as a lot of the flags dont seem to have an actual use and they still exist.
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Old Dec 04, 2010, 09:36 PM // 21:36   #7
Frost Gate Guardian
 
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By the way, somebody on Comcast's help forums told me that there's something curious about hop #9 in the first traceroute that I posted above. Apparently, that URL, 217.239.39.14, is part of, of all places, Deutsche Telekom's network, which means that the traceroute to get to GW's US game servers went clear across the Atlantic!
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Old Dec 04, 2010, 10:28 PM // 22:28   #8
Desert Nomad
 
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Comcast is pissing me off. Lagging me out all the time now. Neverhad this issue before. Internet would just be down for a few mins then come back.
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Old Dec 04, 2010, 10:43 PM // 22:43   #9
Frost Gate Guardian
 
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Quote:
Originally Posted by Zanagi Kazuhiko View Post
Comcast is pissing me off. Lagging me out all the time now. Neverhad this issue before. Internet would just be down for a few mins then come back.
I've never had that problem myself. On several occasions, I've had the connection drop briefly (a minute or so) and then there was that messy outage last Sunday night, but overall Comcast's been reliable since I re-activated my HSI account in April. And from all the evidence, we can't blame this mess on them.
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Old Dec 04, 2010, 10:58 PM // 22:58   #10
Frost Gate Guardian
 
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ive been having in issue just logging in on my desktop not my laptop which is crazy. ive uninstalled and reinstalled and i can log in on my desktop now but am stuck in euro districts and can not load into gh whatsoever. i have no idea whats wronge ><
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Old Dec 04, 2010, 11:14 PM // 23:14   #11
Frost Gate Guardian
 
Join Date: Mar 2008
Location: Northern VA, USA
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Quote:
Originally Posted by barbie pryncess View Post
ive been having in issue just logging in on my desktop not my laptop which is crazy. ive uninstalled and reinstalled and i can log in on my desktop now but am stuck in euro districts and can not load into gh whatsoever. i have no idea whats wronge ><
I'm not certain that uninstalling/reinstalling would solve this problem. I tried a solution suggested elsewhere earlier today - renaming or deleting your gw.dat file (it's been reported that similar problems can happen because that file gets corrupted), then re-downloading the game information. Unfortunately, that didn't help at all, and as I've reported earlier, testing various GW game servers with ping and traceroute from third-party services, plus running the in-game network diagnostic, revealed that there's a bad problem somewhere on the GW end. So I guess we're all at a stand right now until NCSoft's support personnel can be bothered to read their incoming tickets.
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Old Dec 04, 2010, 11:51 PM // 23:51   #12
Desert Nomad
 
Join Date: Jan 2009
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Quote:
Originally Posted by joea64 View Post
I've never had that problem myself. On several occasions, I've had the connection drop briefly (a minute or so) and then there was that messy outage last Sunday night, but overall Comcast's been reliable since I re-activated my HSI account in April. And from all the evidence, we can't blame this mess on them.

I don't even know now....its been like this for a week. Its been fine all this time.
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Old Dec 05, 2010, 12:03 AM // 00:03   #13
Frost Gate Guardian
 
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its so crazy im having to go on my lap top map my chars outta gh, so i can go on my desktop to use them, makes me so sad bc i am a strong afker due to little ones and i love my gh QQ
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Old Dec 05, 2010, 12:13 AM // 00:13   #14
Frost Gate Guardian
 
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I finally got through to NCSoft Support but it's proving extremely exasperating so far because they keep assuming that the problem is on my end. They keep telling me to do various things on my end like disconnect my router so I can run Game Advisor and even uninstall my antivirus (AVG) and I keep telling them that everything I've checked so far today indicates there is a problem on THEIR end.
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Old Dec 05, 2010, 01:43 AM // 01:43   #15
Frost Gate Guardian
 
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i am now not able to access like 50% of my chars because i cant get to gh on my laptop now either, this is rediculous...
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Old Dec 05, 2010, 04:00 AM // 04:00   #16
Frost Gate Guardian
 
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Quote:
Originally Posted by barbie pryncess View Post
i am now not able to access like 50% of my chars because i cant get to gh on my laptop now either, this is rediculous...
File a ticket with ANet/NCSoft. I finally managed to convince them, after running Game Advisor, that there really is something going on, and they said they would "escalate the ticket". I haven't heard back from them since, but I think I won the key point. Don't give up. Google for "online traceroute check" and "online ping check" so that you can get third-party evidence of your connection problems, and cut and paste that to what you send to ANet.
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Old Dec 05, 2010, 04:49 AM // 04:49   #17
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Something is wrong on their end. When I select a character the Connecting... window shows up and takes a few seconds when usually its instant and when it goes to the loading screen takes twice as long there to. I have tested my ping and bandwidth with no problems indicated and my MS in gws is always below 100.
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Old Dec 05, 2010, 06:53 AM // 06:53   #18
Jungle Guide
 
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I am on Comcast as well and something is definitely up. The character screen takes several seconds to load, as does going to any outpost. I also have quite a lot more lag in game.

This started happening maybe a day or two ago.
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Old Dec 05, 2010, 09:06 AM // 09:06   #19
Pre-Searing Cadet
 
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Default connection issues
I too am having the same connection issue.
Cant connect or i get to the character screen, choose a character, and nothing.
Whats funny is my sons computer is working fine.
Same router, same internet provider, same house.
Also for almost 24 hrs now i could'nt even access Guildwars.com from my computer. Finally within the last hour I've been able to get to the web site.
Ive tried everything. I turned of all firewalls both soft and hardware. Disabled virus software and re-installed everything several times. I changed dns servers many times as well. All of my other games work. All 33 games in steam work. This is just crazy.
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Old Dec 05, 2010, 09:56 AM // 09:56   #20
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Second pathping shows a clear failure at Level3 (who is known for sucking). Firs tone could be a-net or could be whoever owns 217.239.39.14.

Also, you should redact the first couple lines of diagnostics when you post them. You don't want people knowing your IP and network configuration.
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