something evrybody needs to knw about EB Games - Page 2 - Guild Wars Forums

MrBugs · Apr 27, 2006, 08:04 PM // 20:04

I just got off the phone with them and I was told the Key included in the preorder kit was what I was to use until I recieved the full copy tomorrow? Is this correct?

Stabber · Apr 27, 2006, 08:44 PM // 20:44

I too got screwed by EB in almost exactly the way the OP describes. I know where I will never buy anything from again.

I'm going to simply return the retail copy unopened and get my refund.

Ashleigh McMahon · Apr 27, 2006, 08:47 PM // 20:47

For those in the UK try www.gameseek.co.uk

They have a good stock left (CE and Standard). They shipped my CE today, should recieve it tommorow.

Try keep this thread clean, please.

Ashleigh

Lord Oranos · Apr 27, 2006, 08:50 PM // 20:50

They are really bad though.

Daemon Dremora · Apr 27, 2006, 08:55 PM // 20:55

maybe it is just the eb where you all live. i have 2 of them out here where i live. 1 of them is about 30 mins. away and the other one is about 10. and i also have about 4 or 5 other game stores within 45 mins. of my house. but i always get my stuff from eb and i have never had a problem. when i preordered well actually before i even preordered the guy handed me the pre order disk. i didnt even put any money down for the game and he just said here you go. i was all happy. then to make me even happier my g/f payed for the pre order in full. neiter one of my eb's ever have any problems.

EternalTempest · Apr 27, 2006, 11:31 PM // 23:31

I ordered the CE edition.. but they did manage to get the kit to my house today (less CE edition...) so they did manage to get the pre-order kit to me. There ETA for CE for me is currently 5/4/06

MrBugs · Apr 27, 2006, 11:46 PM // 23:46

My Pre-order key is not allowing me to play...

h4mx0r · Apr 28, 2006, 12:06 AM // 00:06

I love my nearby EBgames. It owns the nearby gamestop. I didn't get my preorder box for a week, but then, even the website said that the date was a little different. So far the only way EBgames has failed me is their merging with gamestop, killing their original prices...

Anyhow, I kinda go there regularly so one of the guys who worked there recognized me. Basically by befriending one of the workers there, they will be a bit more interested to help you, as they ran out of that first batch of pre-order boxes, but he called in a favor from that nearby Gamestop, and obtained an additional copy for me.

Still confused on the CE order though.

Shred Dread · Apr 28, 2006, 12:30 AM // 00:30

Yeah EBgames is pretty messed up...just one thing...

There are ppl from all over North America and Europe, and maybe some other places too, who use these forums. When you mention the EBGames in Eaton's Center, for example, no one has any idea where you are talking about. We do not all live in your neighborhood...

Ok that's it....i'm done

chris_nin00 · Apr 28, 2006, 01:30 AM // 01:30

EB games got it all wrong from what I'm reading on this thread. I think they thought of it more as a reserve copy, instead of the preorder itself. chris_nin00's rule of thumb, when preordering, get your hands on the preorder box(the ones with goodies in them, NOT the cute little boxes with nothing in them) when you are buying one. If you can't touch the preorder box, do not deposit money to the store, cause they suck. Best Buy has never let me down with their pre-orders... it's just sometimes they receive games later than the rest of the world *cough*Oblivion*cough*.

Too late to get the Headstart. I'm sad for you.

Autumn_Leaf · Apr 28, 2006, 01:39 AM // 01:39

after all this crap about EB I say its about time we all switch to buying from the net.
my earlier post said what i had to say about EB, my friend ordered off of amazon and they e-mailed him the pre-order key and will prolly get the game tomorrow.
i hate EB now.

i know i wont make the same mistake when GW3 come out. only pre-order in-store only and i repeat ONLY!!!! if they have the game at the moment and NOOO other time.

^^^ some of my guildmates told me that BestBuy sold the game Today!!! he bought it and was actually able to play factions without the pre-order key. wish BestBuy was near me. :-(

Stealthy Trapper · Apr 28, 2006, 01:46 AM // 01:46

Well you are all right I am sure EB games has issues with the hole preorder thing( mi got my preoder box only 2 days late

).....However it isn't entirely one companies problem. I think we should start pointing our fingers at ANet and NCsoft as well not just the retail store......

I mean seriously how many times has ANet and NCsoft promised everyone of their customers something on such and such date and didn't come through with their promises. IE: the CE edition of Factions.........

hell in case you all forgot the entire preorder problem in the first place. ANet and NCsoft promised everybody the preorder to be ON SHELVES on a certain date and it was late as well. DOWN WITH THESE FALSE PROMISES FROM ANET AND NCSOFT............seriously WTF now us valued customers that want to give ANet more revenues by buying the CE edition have to wait until 2 months after the release.

Sorry but GW is a great game but the marketing staff at ANet is falling WAY SHORT.....get it together guys...........

You guys want to keep blaming the retail stores for this problem ie: EB games , gamestop.......... enough already the real problem lies with ANet and NCsoft for not keeping their promises and making this way to complicated for retail store that ( in case you people don't understand this) don't just deal with the fabled GW games. In fact GW probably only makes up about....um maybe 1% of their sales

Autumn_Leaf · Apr 28, 2006, 02:02 AM // 02:02

have to say its true. the guys at EB are nice and a few of them play GW and were also dissapointed, but it doesnt explain why BestBuy has everthing ready for their customers and an early release date to boot.

people have an e-mail account to play the game, so why dont they attach a pass-code to unlcok your key online instead of needing to buy a physical box for the key.

Blood Wolf · Apr 28, 2006, 02:11 AM // 02:11

I went to Gamestop to pre-order mine, and they gave me the disk right away, so if your looking for a good palce for pre-ordering next time try Gamestop. Just a little advice to help you not make the same mistake twice.

Fungus Amongus · Apr 28, 2006, 02:13 AM // 02:13

Quote:

Originally Posted by Ashleigh McMahon

Not so much clueless, probably there info doesn't get around there stores fast enough.

Ashleigh

...which unfortunatley equates to "clueless".

It's just a matter of life at work and play. Stores have employees. You either get lucky and have access to a store of enthusiasts or experienced personnel, or you have a store full of new hires who aren't up to date with current and upcoming product. It happens and sometimes can't be avoided. Sadly, the consumer suffers, but it's just impossible for every store everywhere to know what consumers want and how to handle all consumers' requests.

Hopefully the Best Buy near my house has a copy on the shelf for me, provided the missus nets us some cash for her old car (which should sell tomorrow) since we depleted our spending money to buy her a new car.

Francis Demeules · Apr 28, 2006, 02:13 AM // 02:13

Quote:

Originally Posted by Blood Wolf

I went to Gamestop to pre-order mine, and they gave me the disk right away, so if your looking for a good palce for pre-ordering next time try Gamestop. Just a little advice to help you not make the same mistake twice.

I'll try next time for sure.

Maria The Princess · Apr 28, 2006, 02:24 AM // 02:24

Quote:

Originally Posted by Autumn_Leaf

have to say its true. the guys at EB are nice and a few of them play GW and were also dissapointed, but it doesnt explain why BestBuy has everthing ready for their customers and an early release date to boot.

people have an e-mail account to play the game, so why dont they attach a pass-code to unlcok your key online instead of needing to buy a physical box for the key.

from what i was reading in all of the posts.. i can only assume that Anet makes X copies of games, the big stores (like best buy) oviously buy more copies then smaller ones, so the smaller ones run out fast or dont gettheir share at all before Anet makes X copies more...

i think that we should be able to buy a account password DIRECTLY from Anet, without going through all the other stores and trouble. i man, what is so hard to just sell a pasword only (with no box) to someone? i'm sure they would have more accounts sold in total...

but well... what could little gamers like us do to influence their bad marketting strategy?.... i guess were already doin more then we have to by posting all these complaints...

i hope they actually go through the forum and read

MaglorD · Apr 28, 2006, 05:27 AM // 05:27

Well I always prefer the boxed copy rather than just buying the game off NCSoft, cuz you get the CDs at least eventually. The first time I played GW, which was last year in Apr when it was launched, I bought the key off NCsoft and had to endure unbearable downloading when entering new areas etc. This was only fixed when I bought a second copy of GW in a box and reinstalled using the CDs.

Strangely with Factions, I bought the pre-order yesterday from a store that happened to have one last copy of the standard edition. Added the pre-order key to my existing account and started playing last night. Even though there were lots of files to download, it was really really fast - like 2.4 Mbit/s speed though my connection is 6.5 Mbit/s, so it wasn't so bad after all.

Stabber · Apr 28, 2006, 06:52 AM // 06:52

Quote:

Originally Posted by Maria The Princess

i think that we should be able to buy a account password DIRECTLY from Anet, without going through all the other stores and trouble. i man, what is so hard to just sell a pasword only (with no box) to someone?

I think so too and have been pestering the Anet and NCSoft support people about it for a couple of days. The most recent and complete word I've gotten out of them is documented on this thread:

http://www.guildwarsguru.com/forum/s....php?t=3019837

Rodrigo · Apr 28, 2006, 07:11 AM // 07:11

Sorry to hear of all your cases guys, but EBGames has been so nice to me.

I'm in Mexico and I preordered since the 12th and they sent me a key (the pre-order key by e-mail) to play the headstart event. Also, it says my game has been sent to me, so I'll get it next week.

Apr 28, 2006, 01:39 AM // 01:39	#31
Autumn_Leaf Krytan Explorer Join Date: Jul 2005 Location: Taunton, Mass.	after all this crap about EB I say its about time we all switch to buying from the net. my earlier post said what i had to say about EB, my friend ordered off of amazon and they e-mailed him the pre-order key and will prolly get the game tomorrow. i hate EB now. i know i wont make the same mistake when GW3 come out. only pre-order in-store only and i repeat ONLY!!!! if they have the game at the moment and NOOO other time. ^^^ some of my guildmates told me that BestBuy sold the game Today!!! he bought it and was actually able to play factions without the pre-order key. wish BestBuy was near me. :-( Last edited by Autumn_Leaf; Apr 28, 2006 at 01:43 AM // 01:43..

Apr 28, 2006, 01:46 AM // 01:46	#32
Stealthy Trapper Frost Gate Guardian Join Date: Dec 2005 Location: Cincinnati, Ohio Guild: Knights Assassins [Kill] Profession: R/	Well you are all right I am sure EB games has issues with the hole preorder thing( mi got my preoder box only 2 days late ).....However it isn't entirely one companies problem. I think we should start pointing our fingers at ANet and NCsoft as well not just the retail store...... I mean seriously how many times has ANet and NCsoft promised everyone of their customers something on such and such date and didn't come through with their promises. IE: the CE edition of Factions......... hell in case you all forgot the entire preorder problem in the first place. ANet and NCsoft promised everybody the preorder to be ON SHELVES on a certain date and it was late as well. DOWN WITH THESE FALSE PROMISES FROM ANET AND NCSOFT............seriously WTF now us valued customers that want to give ANet more revenues by buying the CE edition have to wait until 2 months after the release. Sorry but GW is a great game but the marketing staff at ANet is falling WAY SHORT.....get it together guys........... You guys want to keep blaming the retail stores for this problem ie: EB games , gamestop.......... enough already the real problem lies with ANet and NCsoft for not keeping their promises and making this way to complicated for retail store that ( in case you people don't understand this) don't just deal with the fabled GW games. In fact GW probably only makes up about....um maybe 1% of their sales Last edited by Stealthy Trapper; Apr 28, 2006 at 01:49 AM // 01:49..

Apr 27, 2006, 08:04 PM // 20:04	#21
MrBugs Ascalonian Squire Join Date: Jun 2005	I just got off the phone with them and I was told the Key included in the preorder kit was what I was to use until I recieved the full copy tomorrow? Is this correct?

Apr 27, 2006, 08:44 PM // 20:44	#22
Stabber Krytan Explorer Join Date: Dec 2005 Location: Plane of Oblivion Guild: Sigilum Sanguis [keep] Profession: Me/W	I too got screwed by EB in almost exactly the way the OP describes. I know where I will never buy anything from again. I'm going to simply return the retail copy unopened and get my refund.

Apr 27, 2006, 08:47 PM // 20:47	#23
Ashleigh McMahon Site Contributor Join Date: Apr 2005 Location: North East England Guild: WoTU[Warlords of the Underworld] Profession: Mo/Me	For those in the UK try www.gameseek.co.uk They have a good stock left (CE and Standard). They shipped my CE today, should recieve it tommorow. Try keep this thread clean, please. Ashleigh

Apr 27, 2006, 08:50 PM // 20:50	#24
Lord Oranos Krytan Explorer Join Date: Aug 2005 Location: Fort Aspenwood	They are really bad though.

Apr 27, 2006, 08:55 PM // 20:55	#25
Daemon Dremora Lion's Arch Merchant Join Date: Jul 2005 Location: Millington, TN Guild: Seele Erntemaschine {Nein}	maybe it is just the eb where you all live. i have 2 of them out here where i live. 1 of them is about 30 mins. away and the other one is about 10. and i also have about 4 or 5 other game stores within 45 mins. of my house. but i always get my stuff from eb and i have never had a problem. when i preordered well actually before i even preordered the guy handed me the pre order disk. i didnt even put any money down for the game and he just said here you go. i was all happy. then to make me even happier my g/f payed for the pre order in full. neiter one of my eb's ever have any problems.

Apr 27, 2006, 11:31 PM // 23:31	#26
EternalTempest Furnace Stoker Join Date: Jun 2005 Location: United States Guild: Dark Side Ofthe Moon [DSM] Profession: E/	I ordered the CE edition.. but they did manage to get the kit to my house today (less CE edition...) so they did manage to get the pre-order kit to me. There ETA for CE for me is currently 5/4/06

Apr 27, 2006, 11:46 PM // 23:46	#27
MrBugs Ascalonian Squire Join Date: Jun 2005	My Pre-order key is not allowing me to play...

Apr 28, 2006, 12:06 AM // 00:06	#28
h4mx0r Academy Page Join Date: Apr 2006 Guild: Asian Fanatics [AF] Profession: A/Mo	I love my nearby EBgames. It owns the nearby gamestop. I didn't get my preorder box for a week, but then, even the website said that the date was a little different. So far the only way EBgames has failed me is their merging with gamestop, killing their original prices... Anyhow, I kinda go there regularly so one of the guys who worked there recognized me. Basically by befriending one of the workers there, they will be a bit more interested to help you, as they ran out of that first batch of pre-order boxes, but he called in a favor from that nearby Gamestop, and obtained an additional copy for me. Still confused on the CE order though.

Apr 28, 2006, 12:30 AM // 00:30	#29
Shred Dread Frost Gate Guardian Join Date: Mar 2006 Location: ...wouldn't u like 2 know... Guild: Tha Skullz	Yeah EBgames is pretty messed up...just one thing... There are ppl from all over North America and Europe, and maybe some other places too, who use these forums. When you mention the EBGames in Eaton's Center, for example, no one has any idea where you are talking about. We do not all live in your neighborhood... Ok that's it....i'm done

Apr 28, 2006, 01:30 AM // 01:30	#30
chris_nin00 Dun dun dun Join Date: Aug 2005 Guild: Reddit Guild Profession: R/	EB games got it all wrong from what I'm reading on this thread. I think they thought of it more as a reserve copy, instead of the preorder itself. chris_nin00's rule of thumb, when preordering, get your hands on the preorder box(the ones with goodies in them, NOT the cute little boxes with nothing in them) when you are buying one. If you can't touch the preorder box, do not deposit money to the store, cause they suck. Best Buy has never let me down with their pre-orders... it's just sometimes they receive games later than the rest of the world coughOblivioncough. Too late to get the Headstart. I'm sad for you.

Apr 28, 2006, 02:02 AM // 02:02	#33
Autumn_Leaf Krytan Explorer Join Date: Jul 2005 Location: Taunton, Mass.	have to say its true. the guys at EB are nice and a few of them play GW and were also dissapointed, but it doesnt explain why BestBuy has everthing ready for their customers and an early release date to boot. people have an e-mail account to play the game, so why dont they attach a pass-code to unlcok your key online instead of needing to buy a physical box for the key.

Apr 28, 2006, 02:11 AM // 02:11	#34
Blood Wolf Pre-Searing Cadet Join Date: Oct 2005 Profession: R/Mo	I went to Gamestop to pre-order mine, and they gave me the disk right away, so if your looking for a good palce for pre-ordering next time try Gamestop. Just a little advice to help you not make the same mistake twice.

Apr 28, 2006, 05:27 AM // 05:27	#38
MaglorD Jungle Guide Join Date: May 2005	Well I always prefer the boxed copy rather than just buying the game off NCSoft, cuz you get the CDs at least eventually. The first time I played GW, which was last year in Apr when it was launched, I bought the key off NCsoft and had to endure unbearable downloading when entering new areas etc. This was only fixed when I bought a second copy of GW in a box and reinstalled using the CDs. Strangely with Factions, I bought the pre-order yesterday from a store that happened to have one last copy of the standard edition. Added the pre-order key to my existing account and started playing last night. Even though there were lots of files to download, it was really really fast - like 2.4 Mbit/s speed though my connection is 6.5 Mbit/s, so it wasn't so bad after all.

Apr 28, 2006, 07:11 AM // 07:11	#40
Rodrigo Academy Page Join Date: Dec 2005 Location: Mexico Profession: Me/Mo	Sorry to hear of all your cases guys, but EBGames has been so nice to me. I'm in Mexico and I preordered since the 12th and they sent me a key (the pre-order key by e-mail) to play the headstart event. Also, it says my game has been sent to me, so I'll get it next week.