Curse

Roshi_ikkyu · Jul 31, 2006, 08:52 AM // 08:52

Ok before I get the normal mockery from players assuming this is a newb question, please read.

I've been trying to contact Anet/GW to ask them a question about there new Ingame store. So I tried the forums first, to see if it was a commonly known answer (http://www.guildwarsguru.com/forum/s...hp?t=10013349).
When I wasn't offered a answer, more then enough guesses and suggestions, I decided to contact Anet by there supplied information.
So I went straight to the PlayNC website to post a question, started to fill out the "Question Submission Ticket", When it asked for my PlayNC account details. I filled it out and got a notice saying account was invalid.
So I went and check up on my account, found it there with my details. But the email verification hadn't been completed.
So I resent my verification code notice via there useful feature.

And waited for the email.. and waited. I got it after a short wait, checked and found a support email address, a site to contact to finish my verification process and a section like this...
....Your PlayNC email verification code is:
But no code!
So I followed the directions, and contacted the supplied email support address.

Only to receive, faster then the verification notice, a "Assistance Request Denied" email. Seems the support email address supplied incase you need to contact them is no longer the place to contact.

Way to be up to date Anet, give me a support address you no longer use!
So I freaked and cursed Anet, but alas there were directions.

Please visit our PlayNC Support website (http://support.plaync.com). We invite you to search our Knowledge Base of over 1,300 articles for the answers to your questions.

Yes the same site that I'm trying to contact them to gain access to.

Help anyone!

dargon · Jul 31, 2006, 12:42 PM // 12:42

Go back to the support site, but this time don't enter any plaync account information. Click on the 'Ask a Question' tab as before, but this time, where it says plaync account, put none

Roshi_ikkyu · Jul 31, 2006, 01:24 PM // 13:24

Quote:

Originally Posted by dargon

Go back to the support site, but this time don't enter any plaync account information. Click on the 'Ask a Question' tab as before, but this time, where it says plaync account, put none

Couldn't find a way to activate my email verification, so I tried the method above, and was urged to create a new account. Wanting an answer I did.
Thank you for the help and suggestion

Jul 31, 2006, 08:52 AM // 08:52	#1
Roshi_ikkyu Jungle Guide Join Date: Apr 2006 Profession: Mo/W	Contacting Anet Ok before I get the normal mockery from players assuming this is a newb question, please read. I've been trying to contact Anet/GW to ask them a question about there new Ingame store. So I tried the forums first, to see if it was a commonly known answer (http://www.guildwarsguru.com/forum/s...hp?t=10013349). When I wasn't offered a answer, more then enough guesses and suggestions, I decided to contact Anet by there supplied information. So I went straight to the PlayNC website to post a question, started to fill out the "Question Submission Ticket", When it asked for my PlayNC account details. I filled it out and got a notice saying account was invalid. So I went and check up on my account, found it there with my details. But the email verification hadn't been completed. So I resent my verification code notice via there useful feature. And waited for the email.. and waited. I got it after a short wait, checked and found a support email address, a site to contact to finish my verification process and a section like this... ....Your PlayNC email verification code is: But no code! So I followed the directions, and contacted the supplied email support address. Only to receive, faster then the verification notice, a "Assistance Request Denied" email. Seems the support email address supplied incase you need to contact them is no longer the place to contact. Way to be up to date Anet, give me a support address you no longer use! So I freaked and cursed Anet, but alas there were directions. Please visit our PlayNC Support website (http://support.plaync.com). We invite you to search our Knowledge Base of over 1,300 articles for the answers to your questions. Yes the same site that I'm trying to contact them to gain access to. Help anyone!

Jul 31, 2006, 12:42 PM // 12:42	#2
dargon Furnace Stoker Join Date: May 2005 Guild: The Seraphim Knights [TSK] Profession: R/	Go back to the support site, but this time don't enter any plaync account information. Click on the 'Ask a Question' tab as before, but this time, where it says plaync account, put none