how long does it take to get help from nc support - Guild Wars Forums

Narutoscryed · Sep 01, 2006, 12:35 AM // 00:35

I recently tried to purchase the skill pack for 42 dollars from nc soft.. well when i clicked purchase it gave me an error message... i thought it was odd so i backed out and checked over my info one more time..

i then hit submit again. thinking that it was a fluke that i got the error. I then got the error message again.

I then went to check my account and sure as shit i had 2 charges from nc soft to my account for 42 dollars.. that is 84 bucks total.

I called my bank and asked for a reverse on the charge.. and they said only the people who you purchased it from can do that.

So i contacted nc support and told them to reverse the charges.

here is what i was sent:

Quote:

Thanks for getting in touch to ask about your account.

In order to better assist you with this account-related issue, we will transfer this question to our Account Support Department. An Account Support team member will be in contact with you very shortly.

If you have any further questions, please let us know and we will gladly assist you.

Regards,
The Guild Wars Support Team

why in gods name did i get an error.. i had just purchased a char slot the day before.. it must be this new feature they added....

well does anyone have any clue how long it will be before i get the pending charges removed?

as far as i can tell its gonna be a bitch cause looks to me like nc is giving me the old run around bullshit... this game is no longer fun when people f^ck around with your money

Knightsaber Sith · Sep 01, 2006, 12:44 AM // 00:44

Kind of but not really rellevant to your plight, they really should make it so that you can't even add it to your cart if you already have it all unlocked. Just like you can't add a campaign you already own to the cart.

It's definitely going to be a pain to sort that out. Like your bank said, definitely get the reverse through plaync support. I believe the EULA says they'll ban accounts that reverse charges without going through the proper channels. But let's plz not turn this into another EULA thread

GOod luck >_<

vinegrower · Sep 01, 2006, 12:46 AM // 00:46

it can be a couple hours, it could be 48 hours, possibly even more. All depends on how busy they are. And keep in mind that since there is a new service, there is bound to be bugs, and there is bound to be more than the normal amount of people requesting asistance.

Narutoscryed · Sep 01, 2006, 02:01 AM // 02:01

ya i hear ya there.. what really burns my ass is that they go about these new features like they are candy.. they need to slow down and bug test it first..

this is a great example that they are rushing to much. i mean.. they have 84 of my dollars... i have nothing... now i get to stress out and try to fix it.. so im getting the wang of it no matter what

thanks nc soft.. way to get that monthly subscription for 8 months outa me with one well placed bug...

Tutis Evito · Sep 01, 2006, 09:45 AM // 09:45

Most of the time when i contact them i have a reply in 30mins or so...maybe im just lucky

Sep 01, 2006, 12:44 AM // 00:44	#2
Knightsaber Sith Furnace Stoker Join Date: Aug 2006 Guild: Few Fallen Heroes [FFH] Profession: W/E	Kind of but not really rellevant to your plight, they really should make it so that you can't even add it to your cart if you already have it all unlocked. Just like you can't add a campaign you already own to the cart. It's definitely going to be a pain to sort that out. Like your bank said, definitely get the reverse through plaync support. I believe the EULA says they'll ban accounts that reverse charges without going through the proper channels. But let's plz not turn this into another EULA thread GOod luck >_<

Sep 01, 2006, 12:46 AM // 00:46	#3
vinegrower Wilds Pathfinder Join Date: Jan 2006 Guild: Song of the Forsaken Profession: E/	it can be a couple hours, it could be 48 hours, possibly even more. All depends on how busy they are. And keep in mind that since there is a new service, there is bound to be bugs, and there is bound to be more than the normal amount of people requesting asistance.

Sep 01, 2006, 02:01 AM // 02:01	#4
Narutoscryed Banned Join Date: Dec 2005 Location: In the woods Guild: Elite Crew Profession: W/E	ya i hear ya there.. what really burns my ass is that they go about these new features like they are candy.. they need to slow down and bug test it first.. this is a great example that they are rushing to much. i mean.. they have 84 of my dollars... i have nothing... now i get to stress out and try to fix it.. so im getting the wang of it no matter what thanks nc soft.. way to get that monthly subscription for 8 months outa me with one well placed bug...

Sep 01, 2006, 09:45 AM // 09:45	#5
Tutis Evito Krytan Explorer Join Date: Aug 2006 Location: England,UK Guild: Incredible Edible Bookah [YUM] Profession: R/	Most of the time when i contact them i have a reply in 30mins or so...maybe im just lucky