No cd-key included inside factions box! - Guild Wars Forums

cooljelly · Jan 27, 2007, 06:59 AM // 06:59

So I saw BestBuy is selling factions for 39.99 and I went to buy it for a friend two hours ago.
I got it and then I got home and opened the box.
I already have all 3 chapters and I know how exactly the cdkey should look like and where to find it.

So I took everything out and started to look through everything. After a little while I started to panic.
Then I realize that there is NO cdkey in the box!!
Everything else is included except that.

The box was sealed with that plastic wrap and those three plastic strips.

Is there anybody who has experienced the same thing? Any suggestion?

Fallen Hunter · Jan 27, 2007, 07:12 AM // 07:12

Wow, that's pretty nasty...

I've heard of people getting two cd keys in a single box, perhaps someone else got the cd key that would have been in yours. Contact tech support is the best advice I can give you, although unless you can prove that you didn't get one they might not be able to help you.

cooljelly · Jan 27, 2007, 07:23 AM // 07:23

Well, there is absolutely no way to prove it since I opened it when I got home. Unless each box's bar code is linked with a cdkey in which case they can disable the cdkey based on the barcode, and I highly doubt it.

I guess I am just going to bring my student ID to BestBuy tomorrow and try to convince them that as a graduate school student it's unlikely I'll do all this to get a cd-key. This method does not really have any proof but it seems I got no choice here.

Kuldebar Valiturus · Jan 27, 2007, 09:02 AM // 09:02

No slip of paper with perforations?

Definitely, take the box back asap to Best Buy. Manufacturing errors do occur. I once got a 2-Disc music CD set that had two Disc 2's and no Disc 1, an exchange was made at the place of purchase.

cooljelly · Jan 27, 2007, 09:06 AM // 09:06

No slip of paper with perforations!
I will try to bring it back there.

Thanks for the reply.

*Darcy* · Jan 27, 2007, 12:20 PM // 12:20

If BestBuy doesn't allow an exchange, you can contact ANet through the PlayNC support and they will help from what I have heard. Although it might take several weeks.

GODh · Jan 27, 2007, 04:08 PM // 16:08

Quote:

Originally Posted by cooljelly

Well, there is absolutely no way to prove it since I opened it when I got home

Well, there is only way to find out if there is a cdkey in the box and that is by opening the box... just go back to the shop and ask for another copy.

Snograt · Jan 27, 2007, 11:55 PM // 23:55

This guy got it

fRag_Doll · Jan 28, 2007, 12:33 AM // 00:33

Quote:

Originally Posted by GODh

Well, there is only way to find out if there is a cdkey in the box and that is by opening the box... just go back to the shop and ask for another copy.

The problem with that is a lot of stores have a no-returns policy on certain items if they've been opened. Mainly on digital media such as games, music cds, software.
That's why I always open the product and inspect it in front of the sales person, before leaving the store.

Tachyon · Jan 28, 2007, 12:57 AM // 00:57

Take it back, and if they give you any grief over it just say in a rather loud voice "What? Are you accusing me of stealing the activation code? You do realise that under the law that could be construed as slander don't you?"

It worked a treat for me when GAME over here refused to abide by my Statutory Rights and the Sales of Goods Act and exchange my copy of Battlefield 2 that came without a manual, the code is printed on the manual.

argh · Jan 28, 2007, 03:57 AM // 03:57

Isn't it great to know a bit about the law?

Grais · Jan 28, 2007, 04:22 AM // 04:22

Any decent store will just do an exchange for you. These kinds of things happen, and they probably see it several times a month, or more.
I've had two seperate incidents involving 'missing' cd's, and some CD's that were so scratched all ready(plastic sealed ??), I didnt even try installing. This occured at two different retailers, and neither had a problem with an exchange. Sure leaves the door wide open for abuse, but lets not even go there.
Good luck.

HawkofStorms · Jan 28, 2007, 05:58 AM // 05:58

Quote:

Originally Posted by argh

Isn't it great to know a bit about the law?

Actually, since I really DO know something about the law, what Arazoth said was pretty much b/s.

Tachyon · Jan 28, 2007, 06:14 AM // 06:14

No, not BS at all. Just exploiting the ignorance of the general population when it comes to all things legal. Mr minimum wage isn't going to stand there arguing when you're shouting the 'law' at him is he?

From the Sales of Goods Act:-

Quote:

Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

As soon as you hand the money over and receive the receipt for the goods, that's classed as a contract.

Quote:

It is the seller, not the manufacturer, who is responsible if goods do not conform to contract

You'd be surprised at how many store managers quite easily give in! Plus it also helps to be a 6'2" long haired guy when it comes to persuading shops to honour their side of the contract too.

Zaganher Deathbane · Jan 28, 2007, 07:39 AM // 07:39

This happened to me also. I bought a Nightfall standard box and the activation key is missing. So I contacted the store about it and they told me to get pictures of what is inside the box, the barcode, the code on the white sticker which seals the box at the top end which has the minimum and recommended system specifications written on it and on the bottom end which has the IMPORTANT note on it. I sent it to them via e-mail. Less than a week later I received my activation key delivered at my doorstep. Not to mention I am a thousand mile away from Anet's office. Talking about fast service

Jan 27, 2007, 06:59 AM // 06:59	#1
cooljelly Ascalonian Squire Join Date: Aug 2005 Profession: Me/	No cd-key included inside factions box! So I saw BestBuy is selling factions for 39.99 and I went to buy it for a friend two hours ago. I got it and then I got home and opened the box. I already have all 3 chapters and I know how exactly the cdkey should look like and where to find it. So I took everything out and started to look through everything. After a little while I started to panic. Then I realize that there is NO cdkey in the box!! Everything else is included except that. The box was sealed with that plastic wrap and those three plastic strips. Is there anybody who has experienced the same thing? Any suggestion?

Jan 27, 2007, 11:55 PM // 23:55	#8
Snograt rattus rattus Join Date: Jan 2006 Location: London, UK GMT??0 ??1hr DST Guild: [GURU]GW [wiki]GW2 Profession: R/	This guy got it __________________ Si non confectus, non reficiat

Jan 27, 2007, 07:12 AM // 07:12	#2
Fallen Hunter I Saw That Join Date: Mar 2006 Location: The bushes Profession: D/R	Wow, that's pretty nasty... I've heard of people getting two cd keys in a single box, perhaps someone else got the cd key that would have been in yours. Contact tech support is the best advice I can give you, although unless you can prove that you didn't get one they might not be able to help you.

Jan 27, 2007, 07:23 AM // 07:23	#3
cooljelly Ascalonian Squire Join Date: Aug 2005 Profession: Me/	Well, there is absolutely no way to prove it since I opened it when I got home. Unless each box's bar code is linked with a cdkey in which case they can disable the cdkey based on the barcode, and I highly doubt it. I guess I am just going to bring my student ID to BestBuy tomorrow and try to convince them that as a graduate school student it's unlikely I'll do all this to get a cd-key. This method does not really have any proof but it seems I got no choice here.

Jan 27, 2007, 09:02 AM // 09:02	#4
Kuldebar Valiturus Desert Nomad Join Date: Nov 2006 Location: Garden City, Idaho Guild: The Order of Relumination (TOoR) Profession: R/	No slip of paper with perforations? Definitely, take the box back asap to Best Buy. Manufacturing errors do occur. I once got a 2-Disc music CD set that had two Disc 2's and no Disc 1, an exchange was made at the place of purchase.

Jan 27, 2007, 09:06 AM // 09:06	#5
cooljelly Ascalonian Squire Join Date: Aug 2005 Profession: Me/	No slip of paper with perforations! I will try to bring it back there. Thanks for the reply.

Jan 27, 2007, 12:20 PM // 12:20	#6
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	If BestBuy doesn't allow an exchange, you can contact ANet through the PlayNC support and they will help from what I have heard. Although it might take several weeks.

Jan 28, 2007, 12:57 AM // 00:57	#10
Tachyon Forge Runner Join Date: Nov 2005 Location: Stoke, England Guild: The Godless [GOD] Profession: W/	Take it back, and if they give you any grief over it just say in a rather loud voice "What? Are you accusing me of stealing the activation code? You do realise that under the law that could be construed as slander don't you?" It worked a treat for me when GAME over here refused to abide by my Statutory Rights and the Sales of Goods Act and exchange my copy of Battlefield 2 that came without a manual, the code is printed on the manual.

Jan 28, 2007, 03:57 AM // 03:57	#11
argh Frost Gate Guardian Join Date: Mar 2005	Isn't it great to know a bit about the law?

Jan 28, 2007, 04:22 AM // 04:22	#12
Grais Frost Gate Guardian Join Date: Mar 2006 Guild: The Tools	Any decent store will just do an exchange for you. These kinds of things happen, and they probably see it several times a month, or more. I've had two seperate incidents involving 'missing' cd's, and some CD's that were so scratched all ready(plastic sealed ??), I didnt even try installing. This occured at two different retailers, and neither had a problem with an exchange. Sure leaves the door wide open for abuse, but lets not even go there. Good luck.

Jan 28, 2007, 07:39 AM // 07:39	#15
Zaganher Deathbane Frost Gate Guardian Join Date: Jul 2006 Location: Las Vegas Profession: N/	This happened to me also. I bought a Nightfall standard box and the activation key is missing. So I contacted the store about it and they told me to get pictures of what is inside the box, the barcode, the code on the white sticker which seals the box at the top end which has the minimum and recommended system specifications written on it and on the bottom end which has the IMPORTANT note on it. I sent it to them via e-mail. Less than a week later I received my activation key delivered at my doorstep. Not to mention I am a thousand mile away from Anet's office. Talking about fast service