Curse

bronkill · Nov 28, 2006, 06:12 PM // 18:12

SO I just bought Guild wars nightfall and i opened the box and everything and there is NO ACCESS KEY?!? does anybody know where its supposed to be i am super pissed cuz i was planning on playing this game all night today!? wtf am i supposed to do?

Savio · Nov 28, 2006, 06:14 PM // 18:14

http://www.guildwars.com/support

bronkill · Nov 28, 2006, 06:15 PM // 18:15

I did that thank you and they haven't answered

this really sucks

how is it supposed to look like and where is it in the box?

JediKnight · Nov 28, 2006, 06:23 PM // 18:23

The access key is printed on the back of a collectable game card (same size as a credit card). The key itself is under a silver scratch off panel (same as a scratch card). Scratch it off & you should see yor access key.

Tryll · Nov 28, 2006, 06:24 PM // 18:24

It's on a card (credit card size) and you scratch a strip off the back. If it's not there just be patient and take it back to the shop tomorrow, that's probably what anet will tell you to do anyway. I once got a Standard Key in a Collector's Edition box and the first thing they said was return it to where you bought it.

Tachyon · Nov 28, 2006, 06:25 PM // 18:25

If you can't be arsed to used the ANet support system then take it back and exchange it. Just make sure to open the new one and check the key's there before you leave the store.

As for what it looks like, it's a plastic credit card stuck to a piece of paper. Pull it off and scratch the silver off the back of it to reveal your code.

bronkill · Nov 28, 2006, 06:26 PM // 18:26

I didn't receive either, no collectible game card, and no scratch card.....how can NCSOFT provide a game with no content in it i really don't understand....so i just spent $50 for a box containing three cd-roms a lil poster and a quick reference guide with no access code or key which basically means i cant play and i guess i can hang the poster and wish one day i could play it......wtf can anything be done?

Darkobra · Nov 28, 2006, 06:41 PM // 18:41

For those telling him to take it back to the store, they won't accept it. Most gaming specific stores tell you that they will NOT take the game back IF the CD Key is missing/exposed.

Tryll · Nov 28, 2006, 06:45 PM // 18:45

They accepted mine when it had the wrong key in it. That was Game in the UK though.

Jelloblimp · Nov 28, 2006, 06:49 PM // 18:49

Quote:

Originally Posted by Darkobra

For those telling him to take it back to the store, they won't accept it. Most gaming specific stores tell you that they will NOT take the game back IF the CD Key is missing/exposed.

Errr most gaming specific stores would/must if there is something wrong with the product. A faulty/missing cd-key counts as that, just need the receipt & all contents that was in the game case.

Xenex Xclame · Nov 28, 2006, 06:54 PM // 18:54

Dude chill, wait for an answer from Anet, if im not mistaken some other people have posted here before about this,wait for a response from Anet then continue.

If he was to bring it to the store and the store took it back they would just send it back to anet anyways, they dont lose anything.

Dont blame Anet for the missing key, yes it could be that they didnt put it in but it could also be that the store people borrowed it :P, i know that you feel irritated but these things can happen, you just seem the be unlucky to have it happend to you.

Tachyon · Nov 28, 2006, 06:56 PM // 18:56

Quote:

Originally Posted by Darkobra

For those telling him to take it back to the store, they won't accept it. Most gaming specific stores tell you that they will NOT take the game back IF the CD Key is missing/exposed.

Depends where he is! Over here, if they refuse all you have to do is mention 'Statutory Rights' and they take it back straight away.

Quote:

Originally Posted by The Law

of satisfactory quality ??? goods must meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price and all other relevant circumstances. The quality of goods includes, for instance, their appearance and finish, their safety and their durability. Goods must be free from defects, even minor ones, except where these defects have been brought to your attention by the seller. Perhaps the goods are being sold as 'shop-soiled'

If you look at most game stores, they say "Opened games cannot be returned". Then underneath that in small print it also states "This does not affect your Statutory Rights"

jcapulet · Nov 28, 2006, 07:23 PM // 19:23

Quote:

Originally Posted by Azagoth

If you look at most game stores, they say "Opened games cannot be returned". Then underneath that in small print it also states "This does not affect your Statutory Rights"

They might exchange the game for another copy of the same game though, if something is missing or faulty. Might be tricky though since it's regarding a missing CD key.

Why can't A-Net put the CD keys on the INSIDE cover of the manual? If they wanted to, it could be affixed like a decal or sticker, and just as easy to conceal (for cd key protection).

dansamy · Nov 28, 2006, 08:32 PM // 20:32

You raise holy Hades with the store manager. They are required to exchange it if they sold you a faulty game, which they did as its missing the game key.

Tachyon · Nov 28, 2006, 09:45 PM // 21:45

Yeah, you do what I did when I had to return BF2 to GAME because the actual manual was missing. The code is printed on the back of the manual.

After numerous time refusing to replace the game the twerp behind the counter called the manager over who stated "why should we replace it, you've taken it out and kept it for yourself haven't you?" To which I replied in a rather loud voice "Oh, are you calling me a thief in front of all these people? If so that's slander, would you like me to take this any further than necessary?"

Five minutes later I walked out with a brand new copy of BF2.

Throttle · Nov 29, 2006, 12:33 AM // 00:33

Generally, stores have to give you a new game if what they sold you had something missing or damaged. I've done it several times here (Denmark) without any trouble, anywhere from a missing manual or key to actual missing discs. The reason some storekeepers might be grumpy is that they get a fair amount of people who purchase a game, steal the CD key, discs or various bonus material such as mousepads, and then return the game asking for a new one (or sometimes even a different product).

It probably isn't Anet's fault. The game creators do not sit and manually fill every game box, it's done in some factory somewhere and, as with anything, mistakes happen. You were unlucky and you're not really getting anywhere with asking "how could they sell me a game with something missing?" - this is similar to when you buy a soda where the bottle cap is loose, or when the pants you bought have a fault in the seams. Millions of products can't be made without the occasional error and you have the luxury of being able to demand a refund or new product. Do so tomorrow, you shouldn't have any problems.

MegaMouse · Nov 29, 2006, 01:26 AM // 01:26

Most of the times I have bought the game thje code was in a sealed piece of paper that was folded over. To open it you had to tear off 3 sides then unflod the paper and the codes were in there. Only a few that I bought were on the jewel case insert (the original Profecies campaign was like that). Check your box again to make sure that yopu haven't overlooked the small piece of paper. It is about 2" squareand it will say access codes on it. I live in the US so this may not pertain to other countries.

Mega Mouse

Loki Seiguro · Nov 29, 2006, 01:30 AM // 01:30

return it for a new one and if they don't accept it make a scene thats what i did when they gave it to me and i made sure to tell them what the guys name was that sold it to me. they called the guy up and he said yeah he sold it to me yesterday and it was still in its plastic wrap and everything so thehy just gave me a new one

no need for a scene there but it was a back up plan

yeah same here mega mouse...i th9nk that ,might just be in the U.S though. every country seems to have a differnyt thng for everything

dansamy · Nov 29, 2006, 03:07 AM // 03:07

Yeah, the plastic card seems to be an overseas (outside US) thing.

TheYellowKid · Nov 29, 2006, 11:00 AM // 11:00

think the card might have been a CE feature.. possibly! I have nothing to add to this topic but good luck getting it sorted, some people have managed to sort it out according to the forums.. ideally though you should have taken it back the same day and not left until they sorted it out, they would prob say no at first to test you because if you were lying you've got nothing to lose but everything to gain if your telling the truth.

Nov 28, 2006, 06:12 PM // 18:12	#1
bronkill Pre-Searing Cadet Join Date: Nov 2006	No Access Key!?!? SO I just bought Guild wars nightfall and i opened the box and everything and there is NO ACCESS KEY?!? does anybody know where its supposed to be i am super pissed cuz i was planning on playing this game all night today!? wtf am i supposed to do?

Nov 28, 2006, 06:14 PM // 18:14	#2
Savio Teenager with attitude Join Date: Jul 2005 Guild: Fifteen Over Fifty [Rare]	http://www.guildwars.com/support __________________ People are stupid.

Nov 28, 2006, 06:15 PM // 18:15	#3
bronkill Pre-Searing Cadet Join Date: Nov 2006	thank you but no I did that thank you and they haven't answered this really sucks how is it supposed to look like and where is it in the box?

Nov 28, 2006, 08:32 PM // 20:32	#14
dansamy Chasing Dragons Join Date: May 2005 Location: Lost in La-La Land Guild: LFGuild Profession: Mo/Me	You raise holy Hades with the store manager. They are required to exchange it if they sold you a faulty game, which they did as its missing the game key. __________________ Former Gladiator's Arena Moderator. Retired. Awaiting GW2.

Nov 29, 2006, 03:07 AM // 03:07	#19
dansamy Chasing Dragons Join Date: May 2005 Location: Lost in La-La Land Guild: LFGuild Profession: Mo/Me	Yeah, the plastic card seems to be an overseas (outside US) thing. __________________ Former Gladiator's Arena Moderator. Retired. Awaiting GW2.

Nov 28, 2006, 06:23 PM // 18:23	#4
JediKnight Lion's Arch Merchant Join Date: Jan 2006 Location: A Galaxy Far Far Away Profession: W/R	The access key is printed on the back of a collectable game card (same size as a credit card). The key itself is under a silver scratch off panel (same as a scratch card). Scratch it off & you should see yor access key.

Nov 28, 2006, 06:24 PM // 18:24	#5
Tryll Frost Gate Guardian Join Date: Sep 2005 Location: Scotland Guild: [DS]	It's on a card (credit card size) and you scratch a strip off the back. If it's not there just be patient and take it back to the shop tomorrow, that's probably what anet will tell you to do anyway. I once got a Standard Key in a Collector's Edition box and the first thing they said was return it to where you bought it.

Nov 28, 2006, 06:25 PM // 18:25	#6
Tachyon Forge Runner Join Date: Nov 2005 Location: Stoke, England Guild: The Godless [GOD] Profession: W/	If you can't be arsed to used the ANet support system then take it back and exchange it. Just make sure to open the new one and check the key's there before you leave the store. As for what it looks like, it's a plastic credit card stuck to a piece of paper. Pull it off and scratch the silver off the back of it to reveal your code.

Nov 28, 2006, 06:26 PM // 18:26	#7
bronkill Pre-Searing Cadet Join Date: Nov 2006	I didn't receive either, no collectible game card, and no scratch card.....how can NCSOFT provide a game with no content in it i really don't understand....so i just spent $50 for a box containing three cd-roms a lil poster and a quick reference guide with no access code or key which basically means i cant play and i guess i can hang the poster and wish one day i could play it......wtf can anything be done?

Nov 28, 2006, 06:41 PM // 18:41	#8
Darkobra Forge Runner Join Date: Aug 2006 Location: Scotland Guild: Type like an idiot, I'll treat you like an idiot Profession: E/Me	For those telling him to take it back to the store, they won't accept it. Most gaming specific stores tell you that they will NOT take the game back IF the CD Key is missing/exposed.

Nov 28, 2006, 06:45 PM // 18:45	#9
Tryll Frost Gate Guardian Join Date: Sep 2005 Location: Scotland Guild: [DS]	They accepted mine when it had the wrong key in it. That was Game in the UK though.

Nov 28, 2006, 06:54 PM // 18:54	#11
Xenex Xclame Desert Nomad Join Date: Mar 2006 Guild: DPX Profession: R/	Dude chill, wait for an answer from Anet, if im not mistaken some other people have posted here before about this,wait for a response from Anet then continue. If he was to bring it to the store and the store took it back they would just send it back to anet anyways, they dont lose anything. Dont blame Anet for the missing key, yes it could be that they didnt put it in but it could also be that the store people borrowed it :P, i know that you feel irritated but these things can happen, you just seem the be unlucky to have it happend to you.

Nov 28, 2006, 09:45 PM // 21:45	#15
Tachyon Forge Runner Join Date: Nov 2005 Location: Stoke, England Guild: The Godless [GOD] Profession: W/	Yeah, you do what I did when I had to return BF2 to GAME because the actual manual was missing. The code is printed on the back of the manual. After numerous time refusing to replace the game the twerp behind the counter called the manager over who stated "why should we replace it, you've taken it out and kept it for yourself haven't you?" To which I replied in a rather loud voice "Oh, are you calling me a thief in front of all these people? If so that's slander, would you like me to take this any further than necessary?" Five minutes later I walked out with a brand new copy of BF2.

Nov 29, 2006, 12:33 AM // 00:33	#16
Throttle Academy Page Join Date: Nov 2006	Generally, stores have to give you a new game if what they sold you had something missing or damaged. I've done it several times here (Denmark) without any trouble, anywhere from a missing manual or key to actual missing discs. The reason some storekeepers might be grumpy is that they get a fair amount of people who purchase a game, steal the CD key, discs or various bonus material such as mousepads, and then return the game asking for a new one (or sometimes even a different product). It probably isn't Anet's fault. The game creators do not sit and manually fill every game box, it's done in some factory somewhere and, as with anything, mistakes happen. You were unlucky and you're not really getting anywhere with asking "how could they sell me a game with something missing?" - this is similar to when you buy a soda where the bottle cap is loose, or when the pants you bought have a fault in the seams. Millions of products can't be made without the occasional error and you have the luxury of being able to demand a refund or new product. Do so tomorrow, you shouldn't have any problems.

Nov 29, 2006, 01:26 AM // 01:26	#17
MegaMouse Wilds Pathfinder Join Date: Jan 2006 Location: south mississippi Guild: Warriors Of Melos WOM Profession: E/N	Most of the times I have bought the game thje code was in a sealed piece of paper that was folded over. To open it you had to tear off 3 sides then unflod the paper and the codes were in there. Only a few that I bought were on the jewel case insert (the original Profecies campaign was like that). Check your box again to make sure that yopu haven't overlooked the small piece of paper. It is about 2" squareand it will say access codes on it. I live in the US so this may not pertain to other countries. Mega Mouse

Nov 29, 2006, 01:30 AM // 01:30	#18
Loki Seiguro Desert Nomad Join Date: Jun 2006 Location: IGN: Scarlet Test Ace Guild: We play Isketch in [HoH] Profession: E/	return it for a new one and if they don't accept it make a scene thats what i did when they gave it to me and i made sure to tell them what the guys name was that sold it to me. they called the guy up and he said yeah he sold it to me yesterday and it was still in its plastic wrap and everything so thehy just gave me a new one no need for a scene there but it was a back up plan yeah same here mega mouse...i th9nk that ,might just be in the U.S though. every country seems to have a differnyt thng for everything

Nov 29, 2006, 11:00 AM // 11:00	#20
TheYellowKid Lion's Arch Merchant Join Date: Feb 2006 Guild: Mina Sucks [Blz]	think the card might have been a CE feature.. possibly! I have nothing to add to this topic but good luck getting it sorted, some people have managed to sort it out according to the forums.. ideally though you should have taken it back the same day and not left until they sorted it out, they would prob say no at first to test you because if you were lying you've got nothing to lose but everything to gain if your telling the truth.