Bought guild wars factions, there was no cd key inside - Page 3 - Guild Wars Forums

arcady · Sep 19, 2007, 02:39 AM // 02:39

Yeah, we've sort of split into two subjects here:

1. The original poster wondering what to do about a missing key.
2. The unethical and possibly illegal sale of opened boxes by many vendors.

On #1, we don't even know if the original poster bought an opened box or a sealed box, as (s)he hasn't posted in here since subject #2 started.

So while subject #1 is somewhat dead, subject #2 still has legs for interesting discussion.

lucifer_uk · Sep 19, 2007, 10:42 AM // 10:42

Quote:

Originally Posted by arcady

So while subject #1 is somewhat dead, subject #2 still has legs for interesting discussion.

Hopefully we'll get some feedback from Gaile on whether the vendors are allowed to do this or not. I mean its all good and fine when people check the contents knowing what they should have, but new players could get very confused by missing content.

The Druids Dervish · Sep 19, 2007, 04:50 PM // 16:50

I get ALL my guild wars games from Game Station, definetly the best game shop ever especialy for gw, bought all 4 campaigns from them with no problems =)

Commander Ryker · Sep 19, 2007, 07:06 PM // 19:06

Quote:

Originally Posted by lucifer_uk

Hopefully we'll get some feedback from Gaile on whether the vendors are allowed to do this or not. I mean its all good and fine when people check the contents knowing what they should have, but new players could get very confused by missing content.

We got feedback from Gaile, it's on page 2 post #30, but here's what she said....

Quote:

Originally Posted by Gaile Gray

Good advice, kjfett.

Please do contact the store, and I don't think that our Support Team will be able to help you. I wish you luck.

(I had no idea so many stores were opening boxes. That makes me very, very nervous, honestly. Why not put a dummy box on the shelf and replace it each time a customer buys a real sealed box that's stored in the secure back room? As Roo said, that's a far better system!)

lucifer_uk · Sep 19, 2007, 11:46 PM // 23:46

Quote:

Originally Posted by Commander Ryker

We got feedback from Gaile, it's on page 2 post #30, but here's what she said....

I know I replied to that

... I mean whether vendors are allowed to do this.

Roo Ella · Sep 22, 2007, 05:39 AM // 05:39

Gaile said my name oh happy days

Anyway they should have something in the distribution/sale contract or whatever
it is that the Game can't be sold opened
Unless it is the last one on the shelf like a store box display.

Why not as the print for the actual game box is being dune there are a few with the wording across the front
"STORE DISPLAY BOX
Please take box to counter for purchase." or whatever
Would also mean people KNOW there is nothing in the box to steal
and also if anyone did take a box that was opened and contents stored behind the counter
The store is stuck with just the contents hoping someone will buy without a box.
What would the rights of the store be to sell a game that has no box cover just the contents?
I guess all the extra printing would add to the cost anyway.

Alex Morningstar · Sep 22, 2007, 06:37 AM // 06:37

Quote:

Originally Posted by Massacure Monk

well i emailed anet yesterday about it and havent gotten a reply still... ill wait until tommrow to see if i get a reply and if not i will have to email again

You really should go to the store you bought it at and talk to them. Some stores keep stuff like CD keys seperate from the boxed games to discourage theft. Sometimes they simply forget to give it to you. It's happened to my brother a few times. Take it back with the reciept and usually they'll take care of it.

PlayNC/ArenaNet have no way of knowing if you are lying or not, their stance and options will be much more limited. For them, it's one (maybe) customer, for the store, you are a bigger deal as it is local.

warcrap · Dec 06, 2007, 03:00 AM // 03:00

lol i bought gw factions and it was just missing the manuscript boy am i lucky it had the key.
well its not your fault its anet their really poor since theres no monthly fee and they cant afford proper packaging.
anet will only be rich if gw makes it to the console world of playstation 3.

CyberMesh0 · Dec 06, 2007, 03:04 AM // 03:04

/insert Thread Necromancer image

and you mega fail at trolling.

Biostem · Dec 06, 2007, 03:30 AM // 03:30

Every game store I've bought from has an empty display box which actually says on it "display box - ask cashier for game" or "this box is empty - you will get the actual game at time of purchase". Not only that, but often these dummy boxes are produced specifically for that purpose - they have the alert notices printed right on the cardboard.

Anyway, best of luck in resolving this issue, but it's an issue w/ the game store, not ANet...

杀TanK杀 · Dec 06, 2007, 04:14 AM // 04:14

The problem with this is, if the box is opened and all.. there is no way that anyone can gurantee that your story is truth...
You may be perfectly honest but there is no way that it can be guranteed, therefore I doubt you will have much luck...

arcady · Dec 06, 2007, 05:18 AM // 05:18

On the question of whether or not vendors are allowed to do this - the answer is printed right on the back of the box of every Guld Wars product put out so far.

The answer is no.

The real question is, what can Anet do about it if a vendor violates that? Under what legal remedy do they sue, if they sue at all? Will it do them any good?

At best, Anet could go to some sort of trade organization for software companies, gather up other game makers that have the same policy, and then together they could look at what kind of industry pressure they could apply.

But at that end, they need to start looking at how important this is to them, in terms of limited resources versus the gain they might get in forcing retailers to obey the law (and it is a legal issue, as that notice on the back of the box can amount to a contract vendors agree to for the right to sell the product).

Commander Ryker · Dec 06, 2007, 01:21 PM // 13:21

Please check dates before you reply to posts.

~closed~

Sep 19, 2007, 02:39 AM // 02:39	#41
arcady Wilds Pathfinder Join Date: May 2006 Location: San Francisco native Profession: Mo/P	Yeah, we've sort of split into two subjects here: 1. The original poster wondering what to do about a missing key. 2. The unethical and possibly illegal sale of opened boxes by many vendors. On #1, we don't even know if the original poster bought an opened box or a sealed box, as (s)he hasn't posted in here since subject #2 started. So while subject #1 is somewhat dead, subject #2 still has legs for interesting discussion.

Sep 19, 2007, 04:50 PM // 16:50	#43
The Druids Dervish Pre-Searing Cadet Join Date: Sep 2007 Guild: The Return of The Empire Profession: D/A	I get ALL my guild wars games from Game Station, definetly the best game shop ever especialy for gw, bought all 4 campaigns from them with no problems =)

Sep 22, 2007, 05:39 AM // 05:39	#46
Roo Ella Krytan Explorer Join Date: Jun 2007 Location: Australia Guild: Oz Profession: E/R	Gaile said my name oh happy days Anyway they should have something in the distribution/sale contract or whatever it is that the Game can't be sold opened Unless it is the last one on the shelf like a store box display. Why not as the print for the actual game box is being dune there are a few with the wording across the front "STORE DISPLAY BOX Please take box to counter for purchase." or whatever Would also mean people KNOW there is nothing in the box to steal and also if anyone did take a box that was opened and contents stored behind the counter The store is stuck with just the contents hoping someone will buy without a box. What would the rights of the store be to sell a game that has no box cover just the contents? I guess all the extra printing would add to the cost anyway.

Dec 06, 2007, 03:00 AM // 03:00	#48
warcrap Krytan Explorer Join Date: Sep 2007 Location: somewhere on earth! Profession: E/Me	lol i bought gw factions and it was just missing the manuscript boy am i lucky it had the key. well its not your fault its anet their really poor since theres no monthly fee and they cant afford proper packaging. anet will only be rich if gw makes it to the console world of playstation 3.

Dec 06, 2007, 03:04 AM // 03:04	#49
CyberMesh0 Jungle Guide Join Date: Jul 2005 Guild: Charter Vanguard [CV] Profession: N/Me	/insert Thread Necromancer image and you mega fail at trolling.

Dec 06, 2007, 03:30 AM // 03:30	#50
Biostem Jungle Guide Join Date: Oct 2007	Every game store I've bought from has an empty display box which actually says on it "display box - ask cashier for game" or "this box is empty - you will get the actual game at time of purchase". Not only that, but often these dummy boxes are produced specifically for that purpose - they have the alert notices printed right on the cardboard. Anyway, best of luck in resolving this issue, but it's an issue w/ the game store, not ANet...

Dec 06, 2007, 04:14 AM // 04:14	#51
杀TanK杀 Frost Gate Guardian Join Date: Oct 2007 Profession: W/	The problem with this is, if the box is opened and all.. there is no way that anyone can gurantee that your story is truth... You may be perfectly honest but there is no way that it can be guranteed, therefore I doubt you will have much luck...

Dec 06, 2007, 05:18 AM // 05:18	#52
arcady Wilds Pathfinder Join Date: May 2006 Location: San Francisco native Profession: Mo/P	On the question of whether or not vendors are allowed to do this - the answer is printed right on the back of the box of every Guld Wars product put out so far. The answer is no. The real question is, what can Anet do about it if a vendor violates that? Under what legal remedy do they sue, if they sue at all? Will it do them any good? At best, Anet could go to some sort of trade organization for software companies, gather up other game makers that have the same policy, and then together they could look at what kind of industry pressure they could apply. But at that end, they need to start looking at how important this is to them, in terms of limited resources versus the gain they might get in forcing retailers to obey the law (and it is a legal issue, as that notice on the back of the box can amount to a contract vendors agree to for the right to sell the product).

Dec 06, 2007, 01:21 PM // 13:21	#53
Commander Ryker Site Contributor Join Date: Jun 2005 Profession: R/	Please check dates before you reply to posts. ~closed~