Where is my Nightfall game gone? - Guild Wars Forums

shanemckay · Jun 28, 2008, 07:42 PM // 19:42

Hello all, I have just purchased Nightfall from the Official online store. The clent has been installed correctly but when I log in I cannot find the Nightfall game. I also own the original Guild Wars Prophecies and EOTH expansion which I bought months ago. These two games show up in my main menu. I have a feeling that I have created 2 seperate accounts with the same login information. I went to the Official online store to purchase Nightfall rather than accessing and downloading through my logged in clent. I also signed up for a new account rather than log into my old one. Is there any way to seperate / merge my accounts. If not, how can I access Nightfall.

Thanks guys

shane

Tatile · Jun 28, 2008, 07:46 PM // 19:46

Eye of the North shows up on the main screen?

Have you tried creating a character or gone to Lion's Arch to see if the quest is avaliable (Sunspears in Kryta).

I think it's very hard to create two accounts with the same login information as buying the expansion in the online store will attach it to your account.

However if you have proof of purchase and the key or what-have-you, you may be able to get something resolved.

Rhamia Darigaz · Jun 28, 2008, 07:54 PM // 19:54

how many character slots do you have now?
if you have 4 you did not link nf to your existing account
if you have 6 you linked nf to your existing account

Neo Nugget · Jun 28, 2008, 07:58 PM // 19:58

Make sure you have the code they gave you incase something goes wrong. It should have been sent to your email.

shanemckay · Jun 28, 2008, 10:33 PM // 22:33

Hello, my main Guild Wars Prophecies and EOTH make up only 2 charcter slots out of a possible 4. Is the Nightfall campaign found within the Prophices map or is it a seperate game? Is there a certain location that I need to go to the activate the Nightfall? A couple of months ago I uninstalled the client which I thought would delete my account too. That is why I created a 'new account' instead of logging onto the old one because i thought my original one had gone. I did not realise that my original account and games were stored on the Guild Wars servers. When I logged on and found my old original games were still there amd the new one had vanished that is when the alarm bells rang.I have emailed the customer services with the problem. The Nightfall game was bought today.

shane

Ariena Najea · Jun 28, 2008, 11:03 PM // 23:03

Go to the GW site and send an email to the support team, I know several people in the past who have had success in merging accounts. Please note that by doing this, one of the accounts will have to be reset, so make sure you tell them to add the NF to the two others so you don't lose your progress.

Arduin · Jun 28, 2008, 11:23 PM // 23:23

Quote:

Originally Posted by Ariena Najea

Go to the GW site and send an email to the support team, I know several people in the past who have had success in merging accounts. Please note that by doing this, one of the accounts will have to be reset, so make sure you tell them to add the NF to the two others so you don't lose your progress.

So they CAN merge accounts?! *falls from chair*

sykoone · Jun 28, 2008, 11:47 PM // 23:47

It's not merging accounts. It's killing one and issuing a new key. From my understanding, they'll only do it in cases like this, where a new account was creating by accident. In theory, they could merge your existing accounts, at the cost of all of one accounts characters and progress.

Messy · Jun 29, 2008, 12:02 AM // 00:02

Yes, they will merge them. They merge new accounts when people make a mistake and don't link the new chapter. Just contact support. You can do from your log in screen.

Good luck

DarkFlame · Jun 29, 2008, 02:08 AM // 02:08

Quote:

Originally Posted by Arduinna

So they CAN merge accounts?! *falls from chair*

No. They will close one account and re-issue a new access key that you can then add to another account(like your original one). Nothing from the closed account will be saved and as mentioned support only does it for new accidentally created accounts.

@shane Looks like you did create a new account with only access to NF. Contact support and explain the situation. Have you access keys and account info ready when they ask for it.

shanemckay · Jun 29, 2008, 10:23 AM // 10:23

Hello again, thanks for the advice. I have sent a merge request email to customer sevices. I will let you all know what happens. The email I sent is below. It was a genuine mistake and I don't think there will be any problem merging the accounts.
Shane

Hello all, I have just purchased Nightfall from the Official online store. The clent has been installed correctly but when I log in I cannot find the Nightfall game. I also owned the original Guild Wars Prophecies and EOTH expansion which I bought months ago and uninstalled weeks ago. I believed that by uninstalling the client it would delete my account and games too. That is why I created a 'new account' instead of logging onto the old one because i thought my original one had gone. I did not realise that my original account and games were stored on the Guild Wars servers.

When I logged on and found my old original Prphhecies and EOTN games were still there and the new one had vanished. The Nightfall game was bought today.

I went to the Official online store to purchase Nightfall rather than accessing and downloading through my logged in clent. I also signed up for a new account rather than log into my old one. Could you merge my new Nightfall game into my original account which contains Prpohceies and EOTH: I want my new Nightfall game merged into my old account. Here is my login information:

Thanks guys

shane

shanemckay · Jul 01, 2008, 07:21 PM // 19:21

Hello, just a quick update on this topic. I have just heard from customer services and they have agreed to block my new Nightfall account key and issue a refund. Apparently they had a lot of trouble merging my 2 accounts so they closed one. I will purcahse another copy of Nightfall and add it to my master account.

Shane

We would like to offer to refund your purchase of Guild Wars: Nightfall. The access key you purchased will be PERMANENTLY disabled, so you will not be able to play with the account you created any longer. However, the game account will still remain, so you could later add a new access key and continue playing.

Please let us know if you wish to accept this offer.

Kind regards

GM Dominic
PlayNC Europe Customer Support Team

Jun 28, 2008, 07:42 PM // 19:42	#1
shanemckay Pre-Searing Cadet Join Date: May 2007	Where is my Nightfall game gone? Hello all, I have just purchased Nightfall from the Official online store. The clent has been installed correctly but when I log in I cannot find the Nightfall game. I also own the original Guild Wars Prophecies and EOTH expansion which I bought months ago. These two games show up in my main menu. I have a feeling that I have created 2 seperate accounts with the same login information. I went to the Official online store to purchase Nightfall rather than accessing and downloading through my logged in clent. I also signed up for a new account rather than log into my old one. Is there any way to seperate / merge my accounts. If not, how can I access Nightfall. Thanks guys shane

Jun 28, 2008, 07:58 PM // 19:58	#4
Neo Nugget Site Contributor Join Date: Jan 2006 Profession: R/	Make sure you have the code they gave you incase something goes wrong. It should have been sent to your email. __________________ "Even if the morrow is barren of promises, nothing shall forestall my return."

Jun 29, 2008, 12:02 AM // 00:02	#9
Messy huh? Join Date: Jun 2005 Location: Follow the rainbow, make a left and voila Guild: Guildless Profession: R/	Yes, they will merge them. They merge new accounts when people make a mistake and don't link the new chapter. Just contact support. You can do from your log in screen. Good luck __________________ HABLO ESPA??OL

Jun 28, 2008, 07:46 PM // 19:46	#2
Tatile Desert Nomad Join Date: Sep 2007 Guild: Stygian Disciples of Tenebrasus Profession: N/Me	Eye of the North shows up on the main screen? Have you tried creating a character or gone to Lion's Arch to see if the quest is avaliable (Sunspears in Kryta). I think it's very hard to create two accounts with the same login information as buying the expansion in the online store will attach it to your account. However if you have proof of purchase and the key or what-have-you, you may be able to get something resolved.

Jun 28, 2008, 07:54 PM // 19:54	#3
Rhamia Darigaz Desert Nomad Join Date: Apr 2008	how many character slots do you have now? if you have 4 you did not link nf to your existing account if you have 6 you linked nf to your existing account

Jun 28, 2008, 10:33 PM // 22:33	#5
shanemckay Pre-Searing Cadet Join Date: May 2007	Hello, my main Guild Wars Prophecies and EOTH make up only 2 charcter slots out of a possible 4. Is the Nightfall campaign found within the Prophices map or is it a seperate game? Is there a certain location that I need to go to the activate the Nightfall? A couple of months ago I uninstalled the client which I thought would delete my account too. That is why I created a 'new account' instead of logging onto the old one because i thought my original one had gone. I did not realise that my original account and games were stored on the Guild Wars servers. When I logged on and found my old original games were still there amd the new one had vanished that is when the alarm bells rang.I have emailed the customer services with the problem. The Nightfall game was bought today. shane

Jun 28, 2008, 11:03 PM // 23:03	#6
Ariena Najea Silence and Motion Join Date: Jul 2006 Location: Buffalo NY Guild: New Horizon [NH]	Go to the GW site and send an email to the support team, I know several people in the past who have had success in merging accounts. Please note that by doing this, one of the accounts will have to be reset, so make sure you tell them to add the NF to the two others so you don't lose your progress.

Jun 28, 2008, 11:47 PM // 23:47	#8
sykoone Jungle Guide Join Date: Dec 2005 Guild: Mystical Chaos Profession: E/	It's not merging accounts. It's killing one and issuing a new key. From my understanding, they'll only do it in cases like this, where a new account was creating by accident. In theory, they could merge your existing accounts, at the cost of all of one accounts characters and progress.

Jun 29, 2008, 10:23 AM // 10:23	#11
shanemckay Pre-Searing Cadet Join Date: May 2007	Hello again, thanks for the advice. I have sent a merge request email to customer sevices. I will let you all know what happens. The email I sent is below. It was a genuine mistake and I don't think there will be any problem merging the accounts. Shane Hello all, I have just purchased Nightfall from the Official online store. The clent has been installed correctly but when I log in I cannot find the Nightfall game. I also owned the original Guild Wars Prophecies and EOTH expansion which I bought months ago and uninstalled weeks ago. I believed that by uninstalling the client it would delete my account and games too. That is why I created a 'new account' instead of logging onto the old one because i thought my original one had gone. I did not realise that my original account and games were stored on the Guild Wars servers. When I logged on and found my old original Prphhecies and EOTN games were still there and the new one had vanished. The Nightfall game was bought today. I went to the Official online store to purchase Nightfall rather than accessing and downloading through my logged in clent. I also signed up for a new account rather than log into my old one. Could you merge my new Nightfall game into my original account which contains Prpohceies and EOTH: I want my new Nightfall game merged into my old account. Here is my login information: Thanks guys shane

Jul 01, 2008, 07:21 PM // 19:21	#12
shanemckay Pre-Searing Cadet Join Date: May 2007	Hello, just a quick update on this topic. I have just heard from customer services and they have agreed to block my new Nightfall account key and issue a refund. Apparently they had a lot of trouble merging my 2 accounts so they closed one. I will purcahse another copy of Nightfall and add it to my master account. Shane We would like to offer to refund your purchase of Guild Wars: Nightfall. The access key you purchased will be PERMANENTLY disabled, so you will not be able to play with the account you created any longer. However, the game account will still remain, so you could later add a new access key and continue playing. Please let us know if you wish to accept this offer. Kind regards GM Dominic PlayNC Europe Customer Support Team