Forgot (master) account name & password - Guild Wars Forums

WitSplinter · Aug 31, 2008, 08:37 PM // 20:37

Hey all!

I'm having some problems..
I bought Nightfall like one year ago and I want to play it again. (well.. I want to play with a paragon in Prophecies, so I have to merge them, but I cant do that with my account.)

So I dont remember my Master account + Password or GuildWars Account + Password.
My previous email has been hacked and I might have registered the game with that Email.

What Can I Do?
(I already asked help at the helpdesk of Guild Wars (PlayNC?) but that takes just too much time =,= im not very patient)

Wit~

Xzone · Aug 31, 2008, 08:49 PM // 20:49

well you are doomed, there's nothing you can do, buy a new profecies game.

ShoGunTheOne · Aug 31, 2008, 09:54 PM // 21:54

yup, what Xzone said

you can't merge them togather once the key is used to create a new account
so getting another prophs key is all you can do

Quaker · Sep 01, 2008, 02:40 PM // 14:40

Other than contacting the HelpDesk, there isn't much you can do. There's certainly nothing we can do for you.
If you want any success with the Help Desk, be sure to have your original keys handy. If you don't have them either, you're SOL.

WitSplinter · Sep 01, 2008, 02:59 PM // 14:59

Lol I c =,= this sucks pretty much xD

well I have ALL the original stuff in the box.. so yeah.. they wont believe that if I'd just say that XD

Im going to spam them with help requests if they dont answer me soon >:[

*Darcy* · Sep 01, 2008, 03:02 PM // 15:02

You have contacted the Support at PlayNC and can only wait. If you have sufficient proofs of ownership, they will help you. Remember this is a holiday weekend in the US and I'm sure that only a skeleton staff is working in Support.

If you have created a second account with another campaign, they will merge them into the one account, but all progress in that campaign (your choice of which) will be lost.

WitSplinter · Sep 01, 2008, 03:19 PM // 15:19

ooh I didnt know this was a holiday weekend in the US.. so thats why it took so long xD

It's like this:
I and my friends are going to play this guild, and I chose to be paragon.. We all start in prophecies, though I need my nightfall for the paragon.

So if I buy eyes of the night, and then create a paragon there, can I go with that paragon to prophecies? Or do I need Nightfall for that?

&You are saying that if I merge the 3 other versions (NOT Nightfall), they can merge my nightfall into my other versions? and then Ill be able to choose between accounts?

eljer · Sep 01, 2008, 03:28 PM // 15:28

To play a paragon in Prophecies, you'll need an account with both proph and Nightfall. Paragons are only available in NF, so you'll have to start the character in NF, then take the boat to Lions Arch, then meet your friends in Ascalon after they get done with pre-searing (if they are one of the core classes). You cannot start a paragon in prophecies (or Factions, for that matter), as they weren't available until NF.

You can't create any character in Eye of the North; as it is an expansion (and not a full campaign) you can only take existing characters there from any of the 3 campaigns.

As long as you have all the original stuff in the box for prophecies, ANet support will be able to help you retrieve your information. It probably won't be quick, even when they're in the office, but they're the only ones that can help

WitSplinter · Sep 01, 2008, 03:31 PM // 15:31

Okay thanks for the information ^^

Will a screenshot of me + the box + the activation code on the pass help them to be sure I am not lieing? Or wont that be nessecary?

*Darcy* · Sep 01, 2008, 03:38 PM // 15:38

Yes, WitS, this is the fabulous end-of-summer/back-to-school three-day weekend.

Those proofs should be sufficient. Support will respond to you and ask for the proofs they want to see.

No character crossover between campaigns until you fulfill the requirements.

http://wiki.guildwars.com/wiki/Categ...ampaign_quests

DarkFlame · Sep 01, 2008, 03:42 PM // 15:42

Quote:

Originally Posted by WitSplinter

Will a screenshot of me + the box + the activation code on the pass help them to be sure I am not lieing? Or wont that be nessecary?

They may ask for a pic of the access cards and receipts, but in all likelihood, just the access codes(typed out) will suffice.

As for merging accounts, support only rarely does that for accidentally created new accounts. What support does is close down the account of your choosing and re-issue a new key that you can add to your other account. If both your accounts are pretty old and heavily used, chances are support won't help you there.

WitSplinter · Sep 01, 2008, 03:44 PM // 15:44

Ah okay, then Im going to make a pic now.. So I dont have to wait for another response if they ask for it :P

I think I'll be able to give them everything they need before they ask for it ^^
Thanks guys

Wit~

Aug 31, 2008, 08:37 PM // 20:37	#1
WitSplinter Ascalonian Squire Join Date: Aug 2008	Forgot (master) account name & password Hey all! I'm having some problems.. I bought Nightfall like one year ago and I want to play it again. (well.. I want to play with a paragon in Prophecies, so I have to merge them, but I cant do that with my account.) So I dont remember my Master account + Password or GuildWars Account + Password. My previous email has been hacked and I might have registered the game with that Email. What Can I Do? (I already asked help at the helpdesk of Guild Wars (PlayNC?) but that takes just too much time =,= im not very patient) Wit~

Aug 31, 2008, 08:49 PM // 20:49	#2
Xzone Ascalonian Squire Join Date: Jan 2008	doomed well you are doomed, there's nothing you can do, buy a new profecies game.

Sep 01, 2008, 03:02 PM // 15:02	#6
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	You have contacted the Support at PlayNC and can only wait. If you have sufficient proofs of ownership, they will help you. Remember this is a holiday weekend in the US and I'm sure that only a skeleton staff is working in Support. If you have created a second account with another campaign, they will merge them into the one account, but all progress in that campaign (your choice of which) will be lost. __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Sep 01, 2008, 03:38 PM // 15:38	#10
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	Yes, WitS, this is the fabulous end-of-summer/back-to-school three-day weekend. Those proofs should be sufficient. Support will respond to you and ask for the proofs they want to see. No character crossover between campaigns until you fulfill the requirements. http://wiki.guildwars.com/wiki/Categ...ampaign_quests __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Aug 31, 2008, 09:54 PM // 21:54	#3
ShoGunTheOne Banned Join Date: Sep 2007 Location: Undercity Guild: 泰瑞亚联盟 Profession: E/	yup, what Xzone said you can't merge them togather once the key is used to create a new account so getting another prophs key is all you can do

Sep 01, 2008, 02:40 PM // 14:40	#4
Quaker Hell's Protector Join Date: Aug 2005 Location: Canada Guild: Brothers Disgruntled	Other than contacting the HelpDesk, there isn't much you can do. There's certainly nothing we can do for you. If you want any success with the Help Desk, be sure to have your original keys handy. If you don't have them either, you're SOL.

Sep 01, 2008, 02:59 PM // 14:59	#5
WitSplinter Ascalonian Squire Join Date: Aug 2008	Lol I c =,= this sucks pretty much xD well I have ALL the original stuff in the box.. so yeah.. they wont believe that if I'd just say that XD Im going to spam them with help requests if they dont answer me soon >:[

Sep 01, 2008, 03:19 PM // 15:19	#7
WitSplinter Ascalonian Squire Join Date: Aug 2008	ooh I didnt know this was a holiday weekend in the US.. so thats why it took so long xD It's like this: I and my friends are going to play this guild, and I chose to be paragon.. We all start in prophecies, though I need my nightfall for the paragon. So if I buy eyes of the night, and then create a paragon there, can I go with that paragon to prophecies? Or do I need Nightfall for that? &You are saying that if I merge the 3 other versions (NOT Nightfall), they can merge my nightfall into my other versions? and then Ill be able to choose between accounts?

Sep 01, 2008, 03:28 PM // 15:28	#8
eljer Academy Page Join Date: Aug 2007 Guild: There Is A New Build Avail [able]	To play a paragon in Prophecies, you'll need an account with both proph and Nightfall. Paragons are only available in NF, so you'll have to start the character in NF, then take the boat to Lions Arch, then meet your friends in Ascalon after they get done with pre-searing (if they are one of the core classes). You cannot start a paragon in prophecies (or Factions, for that matter), as they weren't available until NF. You can't create any character in Eye of the North; as it is an expansion (and not a full campaign) you can only take existing characters there from any of the 3 campaigns. As long as you have all the original stuff in the box for prophecies, ANet support will be able to help you retrieve your information. It probably won't be quick, even when they're in the office, but they're the only ones that can help

Sep 01, 2008, 03:31 PM // 15:31	#9
WitSplinter Ascalonian Squire Join Date: Aug 2008	Okay thanks for the information ^^ Will a screenshot of me + the box + the activation code on the pass help them to be sure I am not lieing? Or wont that be nessecary?

Sep 01, 2008, 03:44 PM // 15:44	#12
WitSplinter Ascalonian Squire Join Date: Aug 2008	Ah okay, then Im going to make a pic now.. So I dont have to wait for another response if they ask for it :P I think I'll be able to give them everything they need before they ask for it ^^ Thanks guys Wit~