Account terminated - Guild Wars Forums

Da Rk Bl Ad E · Nov 14, 2008, 06:10 PM // 18:10

Right, So I'm just playing the game normally...and I disconnect, try to reconnect and It says my account has been terminated for engaging or assisting with gold or item sales for real world money.

I have NEVER bought or supplied gold or ingame items for real money, and never planned to...so my question is, why has this happened? and what am I meant to do now?

I mean, I'm a long playing member of the game who tries to follow the rules and then this happens..It's rather confusing.

Thanks in advance for any help you can give

Dark

sykoone · Nov 14, 2008, 06:35 PM // 18:35

If you are innocent then contact support. They'll get you straightened out. They're pretty decent about fixing their own screw-ups, but it probably won't happen overnight.

Orange Milk · Nov 14, 2008, 06:43 PM // 18:43

Be sure to have ALL of your game keys handy or they won't do anything until you can provide them.

This has happened to people before, I say don't worry if you truly are innocent you'll be back on in a week or so.

They can track every trade you've made and pull up the one/ones in question that raised the red flag, so have an explanation ready for those.

Stuart444 · Nov 14, 2008, 06:45 PM // 18:45

As already mentioned, contact support ASAP, it's the only thing you can do

Da Rk Bl Ad E · Nov 14, 2008, 06:46 PM // 18:46

Thanks for quick replies guys.

Should I be emailing "[email protected]" or what?

joshuarodger · Nov 14, 2008, 06:51 PM // 18:51

http://www.guildwars.com/support/

there's your link

wind fire and ice · Nov 14, 2008, 07:02 PM // 19:02

As said above,contact support,be sure to have your codes handy and be patient,if you really havent done any thing it will be restored in afew days to a couple weeks.

Da Rk Bl Ad E · Nov 14, 2008, 07:09 PM // 19:09

I'm still finding it unclear to know who to email, the link didn't really explain it to me

If anyone could help me out with an email adress or something it would be great

*Darcy* · Nov 14, 2008, 07:18 PM // 19:18

You don't email anyone yet. Click on the link given; then click on the language and you will be taken to the appropriate support website. Look for "Ask a Question" link.

You then type in your question about your account. You will first receive a "canned" response to which you must reply to get to a real person.

Kanna Banrai · Nov 14, 2008, 07:18 PM // 19:18

http://help.plaync.com/cgi-bin/playn...nduser/ask.php

Kook~NBK~ · Nov 14, 2008, 07:19 PM // 19:19

Use the "Ask a question" link at the bottom of the page you're sent to when you select a region.

Absinth187 · Nov 14, 2008, 07:22 PM // 19:22

Click on the link > click your language > click on Contacting Support for your options

Da Rk Bl Ad E · Nov 14, 2008, 07:47 PM // 19:47

Okay did all that got a reply within minutes,

Hello,

Your account was permanently closed because you engaged in the sale of in-game items for cash or other items with real world value, or you engaged in gathering items to be sold for cash or other items with real world value. Both actions are against our User Agreement, where Section 7 states, "You may not sell or auction any Guild Wars accounts, characters, items, coin or copyrighted material, nor may you assist others in doing so."

Please keep in mind that Guild Wars is a global game with hundreds of thousands of players. This means that standards of behavior must be upheld. For your convenience, you can obtain more information about our rules at the address listed below.

http://www.guildwars.com/support/legal/

Regards,
GM Karsen
The Guild Wars Support Team

Seriously? I have never done anything of the sort, yet I don't have a chance to prove it?

pamelf · Nov 14, 2008, 07:56 PM // 19:56

Just keep emailing. Sometimes they need a bit of pushing before they'll take anything on board. If you're willing to put in the effort to get your account back they're more likely to listen to you.

Can you think of anything that's come up where you've transferred a lot of money, or have received a lot of money/items?

Da Rk Bl Ad E · Nov 14, 2008, 07:57 PM // 19:57

Yesterday I sold 2 of the same items (kinslayer bow) for about 100 + 10e each...today I bought a frog scepter for about 100k.

that's all the large'ish trades I've had recently

Commander Ryker · Nov 14, 2008, 08:14 PM // 20:14

There's nothing we can do for you here at Guru, and any sort of effort to search about getting banned would show that we close all threads like this. If you want to argue about whether your ban was justified or not, contact Guild Wars support.

Nov 14, 2008, 06:10 PM // 18:10	#1
Da Rk Bl Ad E Krytan Explorer Join Date: Mar 2008 Location: Belfast - Northern Ireland Profession: D/W	Account terminated Right, So I'm just playing the game normally...and I disconnect, try to reconnect and It says my account has been terminated for engaging or assisting with gold or item sales for real world money. I have NEVER bought or supplied gold or ingame items for real money, and never planned to...so my question is, why has this happened? and what am I meant to do now? I mean, I'm a long playing member of the game who tries to follow the rules and then this happens..It's rather confusing. Thanks in advance for any help you can give Dark

Nov 14, 2008, 07:18 PM // 19:18	#9
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	You don't email anyone yet. Click on the link given; then click on the language and you will be taken to the appropriate support website. Look for "Ask a Question" link. You then type in your question about your account. You will first receive a "canned" response to which you must reply to get to a real person. __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Nov 14, 2008, 06:35 PM // 18:35	#2
sykoone Jungle Guide Join Date: Dec 2005 Guild: Mystical Chaos Profession: E/	If you are innocent then contact support. They'll get you straightened out. They're pretty decent about fixing their own screw-ups, but it probably won't happen overnight.

Nov 14, 2008, 06:43 PM // 18:43	#3
Orange Milk Desert Nomad Join Date: Mar 2006 Location: Ganking, USA Guild: Retired Profession: R/	Be sure to have ALL of your game keys handy or they won't do anything until you can provide them. This has happened to people before, I say don't worry if you truly are innocent you'll be back on in a week or so. They can track every trade you've made and pull up the one/ones in question that raised the red flag, so have an explanation ready for those.

Nov 14, 2008, 06:45 PM // 18:45	#4
Stuart444 Krytan Explorer Join Date: Aug 2007 Location: Alexandria, Scotland Guild: The Charter Vanguard [CV] Profession: W/	As already mentioned, contact support ASAP, it's the only thing you can do

Nov 14, 2008, 06:46 PM // 18:46	#5
Da Rk Bl Ad E Krytan Explorer Join Date: Mar 2008 Location: Belfast - Northern Ireland Profession: D/W	Thanks for quick replies guys. Should I be emailing "[email protected]" or what?

Nov 14, 2008, 06:51 PM // 18:51	#6
joshuarodger Unbanned Join Date: Jan 2008 Guild: Trinity of the Ascended [ToA] -- IGN: Swirly Profession: Mo/	http://www.guildwars.com/support/ there's your link

Nov 14, 2008, 07:02 PM // 19:02	#7
wind fire and ice Jungle Guide Join Date: Oct 2008 Location: There Guild: [ToA]	As said above,contact support,be sure to have your codes handy and be patient,if you really havent done any thing it will be restored in afew days to a couple weeks.

Nov 14, 2008, 07:09 PM // 19:09	#8
Da Rk Bl Ad E Krytan Explorer Join Date: Mar 2008 Location: Belfast - Northern Ireland Profession: D/W	I'm still finding it unclear to know who to email, the link didn't really explain it to me If anyone could help me out with an email adress or something it would be great

Nov 14, 2008, 07:18 PM // 19:18	#10
Kanna Banrai Frost Gate Guardian Join Date: Nov 2005 Location: Inman, South Carolina (-5 GMT) Guild: Gameamp Guides Profession: Mo/	http://help.plaync.com/cgi-bin/playn...nduser/ask.php

Nov 14, 2008, 07:19 PM // 19:19	#11
Kook~NBK~ Grotto Attendant Join Date: Mar 2005 Location: A little chalet outside Drok's Guild: Natural Born Killaz	Use the "Ask a question" link at the bottom of the page you're sent to when you select a region.

Nov 14, 2008, 07:22 PM // 19:22	#12
Absinth187 Lion's Arch Merchant Join Date: Sep 2005 Location: 32??45′26.49″N, 97??19′59.45″W Guild: Some Like It Hot [sake]	Click on the link > click your language > click on Contacting Support for your options

Nov 14, 2008, 07:47 PM // 19:47	#13
Da Rk Bl Ad E Krytan Explorer Join Date: Mar 2008 Location: Belfast - Northern Ireland Profession: D/W	Okay did all that got a reply within minutes, Hello, Your account was permanently closed because you engaged in the sale of in-game items for cash or other items with real world value, or you engaged in gathering items to be sold for cash or other items with real world value. Both actions are against our User Agreement, where Section 7 states, "You may not sell or auction any Guild Wars accounts, characters, items, coin or copyrighted material, nor may you assist others in doing so." Please keep in mind that Guild Wars is a global game with hundreds of thousands of players. This means that standards of behavior must be upheld. For your convenience, you can obtain more information about our rules at the address listed below. http://www.guildwars.com/support/legal/ Regards, GM Karsen The Guild Wars Support Team Seriously? I have never done anything of the sort, yet I don't have a chance to prove it?

Nov 14, 2008, 07:56 PM // 19:56	#14
pamelf Forge Runner Join Date: Aug 2006 Location: Australia Guild: Lost Templars [LoTe] Profession: Me/Mo	Just keep emailing. Sometimes they need a bit of pushing before they'll take anything on board. If you're willing to put in the effort to get your account back they're more likely to listen to you. Can you think of anything that's come up where you've transferred a lot of money, or have received a lot of money/items?

Nov 14, 2008, 07:57 PM // 19:57	#15
Da Rk Bl Ad E Krytan Explorer Join Date: Mar 2008 Location: Belfast - Northern Ireland Profession: D/W	Yesterday I sold 2 of the same items (kinslayer bow) for about 100 + 10e each...today I bought a frog scepter for about 100k. that's all the large'ish trades I've had recently

Nov 14, 2008, 08:14 PM // 20:14	#16
Commander Ryker Site Contributor Join Date: Jun 2005 Profession: R/	There's nothing we can do for you here at Guru, and any sort of effort to search about getting banned would show that we close all threads like this. If you want to argue about whether your ban was justified or not, contact Guild Wars support.