Contacting Anet - Guild Wars Forums

Chronos the Defiler · Nov 19, 2008, 12:39 AM // 00:39

Alright so i checked the support section of their website...which leads me to the NC website...which gives me the run around for 10 minutes trying to find out how the hell to send them a support email, and then I am still left empty handed...

I tried [email protected], but the email says it failed trying to send to that recipient...

I tried searching Guru, but it is going so slow right now it continues to time out during searches.

Does anyone know the contact / support email I can send my issue to?

*Darcy* · Nov 19, 2008, 12:43 AM // 00:43

http://www.plaync.com/us/support/prod_48.html

Got to this site and click on the Ask A Question link.

This is the only way to contact Support.

Chronos the Defiler · Nov 19, 2008, 01:01 AM // 01:01

the PlayNC website is such a troublesome method of support.

Killed u man · Nov 19, 2008, 02:33 AM // 02:33

Also bear in mind that Anet support put effort they can into not helping you.

IF you manage to get a reply within 3 days, it will most likely "we're too busy' automated email, on which you'll have to reply again a few times.

And when U finally get hold of an actual person, chances are high he has no clue how to help you. (I remember the one time where I had a question about a glitch in-game, and he had NO clue what I was talking about)

Tbh, you're better off simply posting it here on Guru. (If it's a simple Q/A)

Nov 19, 2008, 12:39 AM // 00:39	#1
Chronos the Defiler Desert Nomad Join Date: May 2005 Location: Calgary, Alberta, Canada Profession: W/	Contacting Anet Alright so i checked the support section of their website...which leads me to the NC website...which gives me the run around for 10 minutes trying to find out how the hell to send them a support email, and then I am still left empty handed... I tried [email protected], but the email says it failed trying to send to that recipient... I tried searching Guru, but it is going so slow right now it continues to time out during searches. Does anyone know the contact / support email I can send my issue to?

Nov 19, 2008, 12:43 AM // 00:43	#2
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	http://www.plaync.com/us/support/prod_48.html Got to this site and click on the Ask A Question link. This is the only way to contact Support. __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Nov 19, 2008, 01:01 AM // 01:01	#3
Chronos the Defiler Desert Nomad Join Date: May 2005 Location: Calgary, Alberta, Canada Profession: W/	the PlayNC website is such a troublesome method of support.

Nov 19, 2008, 02:33 AM // 02:33	#4
Killed u man Forge Runner Join Date: Feb 2006	Also bear in mind that Anet support put effort they can into not helping you. IF you manage to get a reply within 3 days, it will most likely "we're too busy' automated email, on which you'll have to reply again a few times. And when U finally get hold of an actual person, chances are high he has no clue how to help you. (I remember the one time where I had a question about a glitch in-game, and he had NO clue what I was talking about) Tbh, you're better off simply posting it here on Guru. (If it's a simple Q/A)