Problems with NCSoft store (merged threads) - Page 2 - Guild Wars Forums

JASON626 · Apr 24, 2009, 06:11 PM // 18:11

ya... why couldn't they just add it they way they did back for each campaigne. way slow.

Stockholm · Apr 24, 2009, 06:11 PM // 18:11

If your used to this site then NCsoft's site is fast

Nick42 · Apr 24, 2009, 06:18 PM // 18:18

That doesn't seem to jive with everything else I've seen, but regardless...

I only have one account. I haven't linked it yet, so how do I link my one (existing) account to my newly created NC master account?

Hybrid Meteroa · Apr 24, 2009, 06:45 PM // 18:45

Very slow for me as well, I'm just going to have to wait a couple weeks I guess.

Jaded _Knight · Apr 24, 2009, 06:46 PM // 18:46

Common sense tells you it's getting hosed with all the traffic?

Owik Gall · Apr 24, 2009, 07:04 PM // 19:04

Quote:

Originally Posted by Jaded _Knight

Common sense tells you it's getting hosed with all the traffic?

There you go... I would not suggest to wait until like it's near the end of the month because it could still be slow for the reason that EVERYONE ELSE would be waiting around that time too. Just get the panel as soon as you can and endure the wait.

MrBeefy · Apr 24, 2009, 08:20 PM // 20:20

Because their server can't generate a captcha fast enough.
When you finally get a captcha (about 1 every half hour) when you type in the answer, it tells you eventually that the image has expired.

I have been trying since 9 am this morning ( 8 hours ) and still can not create an NC account.

FFS. Why make us jump through hoops to get something you're giving away anyway.

Ben-A-BoO · Apr 24, 2009, 08:44 PM // 20:44

I have no clue why they wanted to shut down their online store with this .... but I got seriously pissed off with it.

The best solution I could come up with is wait a week or two ... in the end:

Quote:

Originally Posted by GuildWars.com

Q: How long does this promotion run?

This promotion runs from 12:00AM PDT on April 23, 2009 to 11:59 PM PDT on May 31, 2009.

citizensmith1001 · Apr 24, 2009, 08:51 PM // 20:51

Quote:

Originally Posted by MrBeefy

FFS. Why make us jump through hoops to get something you're giving away anyway.

This ^ ,i have also been trying for a good few hours to create an account but it expires at the secrity clearance thing , also the site is so slow its ridiculous,hopefully someone from a-net will be good enough to post something on this forum telling us whats going on, not holding my breath though =/

lewis91 · Apr 24, 2009, 09:02 PM // 21:02

Quote:

Originally Posted by timebandit

I have no clue why they wanted to shut down their online store with this .... but I got seriously pissed off with it.

The best solution I could come up with is wait a week or two ... in the end:

Yeh ive said in other threads about this, we've got over a month, leave it a week or two n hope everything calms down.

Pony Slaystation · Apr 24, 2009, 09:28 PM // 21:28

Originally, whenever I tried to add my account key to my NC Soft master account, it would always come up as invalid.
The next day, hoping it was just a computer error, I went to try again. Now, I can access just about every page of the NC Soft website exept for the log-in page.
Anything I can do to fix both problems?

Acidte5t · Apr 24, 2009, 09:48 PM // 21:48

Hello *XXX*,

Thank you for contacting us in regards to the current website slowness.

We are currently aware of a connectivity issue that is affecting anyone who is attempting to access the NCsoft Store. At this time, we are working on lightening our server load to help alleviate the slowness of the website.

We can only suggest that you make your purchase or attempt to get the free storage page at a later time, possibly during off-peak hours (early morning, late in the evening) when there may be less website traffic.

If you have any further questions please let us know.

Thank you,
Litton
Guild Wars Account Support

received 2 hours ago

Wyndy · Apr 24, 2009, 09:59 PM // 21:59

Quote:

Originally Posted by Acidte5t

Hello *XXX*,

Thank you for contacting us in regards to the current website slowness.

We are currently aware of a connectivity issue that is affecting anyone who is attempting to access the NCsoft Store. At this time, we are working on lightening our server load to help alleviate the slowness of the website.

We can only suggest that you make your purchase or attempt to get the free storage page at a later time, possibly during off-peak hours (early morning, late in the evening) when there may be less website traffic.

If you have any further questions please let us know.

Thank you,
Litton
Guild Wars Account Support

received 2 hours ago

off hours for who!?! Seems to be packed in the middle of my night too.

dark4190 · Apr 24, 2009, 10:10 PM // 22:10

slow as balls for me too. Just putting my input. Actually, i can't get past

Quote:

Originally Posted by Page Load Error

Connection Interrupted
The connection to the server was reset while the page was loading.
The network link was interrupted while negotiating a connection. Please try again.

Ryu_ookami · Apr 25, 2009, 12:26 AM // 00:26

What off hours? I've been trying on and off since 2am and I've still not got it almost 24 hours later.

A-Net most have some way of knowing how busy their servers are and sould have been able to look at NcSofts bandwidth and know that it wouldn't be able to handle it. This is just A-net saying "we Don't care. You may get it eventually you may not, but we've done our part. Its been released. It doesn't matter if it doesn't work because we said we would release it, not that it would function when we released it."

Qing Guang · Apr 25, 2009, 12:44 AM // 00:44

Can anyone tell me (using a generic example, ofc) what we were supposed to do for name/password for the PlayNC account? I mean, is the username the same as email, or can you have spaces in it, or were you supposed to put a number in your password? I know I have one, because I bought a character slot last Christmas, but I've forgotten what it was and it'd be a hassle to do the "forgot your password" thing, especially if that need my username.

Xion Air · Apr 25, 2009, 03:16 AM // 03:16

I hope if this issue isn't resolved within the month we only have to do this in, that we get more time...

The only reason they did this was so that people would look at the NCsoft website and purchase something, but most people (including myself) know they're not going to buy anything whatsoever, we just want the free storage pane lol.

Sure they'd get a few people who'd end up buying stuff but in the meantime it's probably also made customers run because of how frustratingly hard it is to get in. Either way i'll keep trying -_-

Ryu_ookami · Apr 25, 2009, 03:26 AM // 03:26

to be honest considering that any one attempting to connect to the site is now met with the message.

"This site is temporarily unavailable due to scheduled maintenance.
Please check back again soon."

It just shows the fact that they truely can not be bothered with what we think. If this maintenace is due to the bandwidth issue then its hardly scheduled maintenance is it.

refer · Apr 25, 2009, 04:07 AM // 04:07

already beat you to it: http://www.guildwarsguru.com/forum/s...php?t=10369478

Ryu_ookami · Apr 25, 2009, 06:19 AM // 06:19

actually I beat you my first post was 5.34am yours was 5.41 am so I beat you by seven minutes nice try though

Apr 24, 2009, 08:20 PM // 20:20	#27
MrBeefy Academy Page Join Date: Jan 2007 Guild: GoD Profession: A/P	Can't Create Master Account Because their server can't generate a captcha fast enough. When you finally get a captcha (about 1 every half hour) when you type in the answer, it tells you eventually that the image has expired. I have been trying since 9 am this morning ( 8 hours ) and still can not create an NC account. FFS. Why make us jump through hoops to get something you're giving away anyway.

Apr 24, 2009, 09:28 PM // 21:28	#31
Pony Slaystation Krytan Explorer Join Date: Nov 2008 Location: Cardboard Box Guild: Guilds are irrelevant. This... is...... BUILD WARS!!! Profession: Rt/	Issues with NC Soft website Originally, whenever I tried to add my account key to my NC Soft master account, it would always come up as invalid. The next day, hoping it was just a computer error, I went to try again. Now, I can access just about every page of the NC Soft website exept for the log-in page. Anything I can do to fix both problems?

Apr 25, 2009, 12:26 AM // 00:26	#35
Ryu_ookami Frost Gate Guardian Join Date: Nov 2007 Guild: Frogs From Hell Profession: W/N	What off hours? I've been trying on and off since 2am and I've still not got it almost 24 hours later. A-Net most have some way of knowing how busy their servers are and sould have been able to look at NcSofts bandwidth and know that it wouldn't be able to handle it. This is just A-net saying "we Don't care. You may get it eventually you may not, but we've done our part. Its been released. It doesn't matter if it doesn't work because we said we would release it, not that it would function when we released it." Last edited by Ryu_ookami; Apr 25, 2009 at 12:29 AM // 00:29..

Apr 24, 2009, 06:11 PM // 18:11	#21
JASON626 Krytan Explorer Join Date: Aug 2006 Profession: Mo/	ya... why couldn't they just add it they way they did back for each campaigne. way slow.

Apr 24, 2009, 06:11 PM // 18:11	#22
Stockholm Desert Nomad Join Date: Feb 2006 Location: Censored Guild: Censored Profession: R/	If your used to this site then NCsoft's site is fast

Apr 24, 2009, 06:18 PM // 18:18	#23
Nick42 Pre-Searing Cadet Join Date: Jan 2007 Profession: E/R	That doesn't seem to jive with everything else I've seen, but regardless... I only have one account. I haven't linked it yet, so how do I link my one (existing) account to my newly created NC master account?

Apr 24, 2009, 06:45 PM // 18:45	#24
Hybrid Meteroa Frost Gate Guardian Join Date: Jun 2008 Profession: N/	Very slow for me as well, I'm just going to have to wait a couple weeks I guess.

Apr 24, 2009, 06:46 PM // 18:46	#25
Jaded _Knight Academy Page Join Date: Nov 2008	Common sense tells you it's getting hosed with all the traffic?

Apr 24, 2009, 09:48 PM // 21:48	#32
Acidte5t Ascalonian Squire Join Date: Apr 2009 Profession: N/	Hello XXX, Thank you for contacting us in regards to the current website slowness. We are currently aware of a connectivity issue that is affecting anyone who is attempting to access the NCsoft Store. At this time, we are working on lightening our server load to help alleviate the slowness of the website. We can only suggest that you make your purchase or attempt to get the free storage page at a later time, possibly during off-peak hours (early morning, late in the evening) when there may be less website traffic. If you have any further questions please let us know. Thank you, Litton Guild Wars Account Support received 2 hours ago

Apr 25, 2009, 12:44 AM // 00:44	#36
Qing Guang Wilds Pathfinder Join Date: Nov 2008 Location: California Guild: Lucid Spirits [LIFE] Profession: N/A	Can anyone tell me (using a generic example, ofc) what we were supposed to do for name/password for the PlayNC account? I mean, is the username the same as email, or can you have spaces in it, or were you supposed to put a number in your password? I know I have one, because I bought a character slot last Christmas, but I've forgotten what it was and it'd be a hassle to do the "forgot your password" thing, especially if that need my username.

Apr 25, 2009, 03:16 AM // 03:16	#37
Xion Air Frost Gate Guardian Join Date: Jan 2009 Location: New Zealand Guild: Knights of Echovald (KoE) Profession: Rt/	I hope if this issue isn't resolved within the month we only have to do this in, that we get more time... The only reason they did this was so that people would look at the NCsoft website and purchase something, but most people (including myself) know they're not going to buy anything whatsoever, we just want the free storage pane lol. Sure they'd get a few people who'd end up buying stuff but in the meantime it's probably also made customers run because of how frustratingly hard it is to get in. Either way i'll keep trying -_-

Apr 25, 2009, 03:26 AM // 03:26	#38
Ryu_ookami Frost Gate Guardian Join Date: Nov 2007 Guild: Frogs From Hell Profession: W/N	to be honest considering that any one attempting to connect to the site is now met with the message. "This site is temporarily unavailable due to scheduled maintenance. Please check back again soon." It just shows the fact that they truely can not be bothered with what we think. If this maintenace is due to the bandwidth issue then its hardly scheduled maintenance is it.

Apr 25, 2009, 04:07 AM // 04:07	#39
refer Jungle Guide Join Date: Jan 2009 Location: US	already beat you to it: http://www.guildwarsguru.com/forum/s...php?t=10369478

Apr 25, 2009, 06:19 AM // 06:19	#40
Ryu_ookami Frost Gate Guardian Join Date: Nov 2007 Guild: Frogs From Hell Profession: W/N	actually I beat you my first post was 5.34am yours was 5.41 am so I beat you by seven minutes nice try though