retrieving previous NC soft account. - Guild Wars Forums

Hara Makoto · Apr 25, 2009, 03:10 PM // 15:10

Hi, when I tried to get the xunlai upgrade it would not let me, because I had already had an account linked to my account name in guild wars. How can I retrieve this account?

Thanks for any help.

mastar of warrior · Apr 25, 2009, 03:16 PM // 15:16

Easiest way is to contact the support, they will ask you for your CD- keys and other things to confirm that its your account ur asking about.

Qing Guang · Apr 25, 2009, 04:58 PM // 16:58

Try this thread:

http://www.guildwarsguru.com/forum/s...php?t=10369823

I had a similar problem - knew I had an account (bought a character slot last Christmas), had a vague idea of my accountname/password but couldn't remember the specifics. Finally got it by typing variations on my username into the "create account" box until I found it, then tried variations on my password. Eventually, one worked. Much less hassle than contacting support. Don't forget there's supposed to be a number in the password (one of my first problems).

Hara Makoto · Apr 25, 2009, 04:58 PM // 16:58

Well it appears that I dont have my codes anymore, will try and find them. I was rather hoping the fact that my email and adress are the same for both my guild wars account and nc soft account might do the trick, but I guess not. Is there any other way you can convince them you are who you say?

and would the guild wars in game store be encrypted if you bought something from there?

Shemsu Anpw · Apr 25, 2009, 05:42 PM // 17:42

This is handled so badly by NC soft. And why would you need ALL key codes when they can find your account with an email address. Its not like you can use your keys on different accounts..... And why the heck would you need different accounts. playNC account and/or Master account should only need 1.

EDIT: Wahoo finaly the site accepted my inquiry for a new password, reset..and got pane easily.

Hara Makoto · Apr 25, 2009, 06:07 PM // 18:07

the NC soft account recovery is poor, they could send your user name to your email address or at least something, or a question so you can get it back, but all you have to do is delete the email with your details in, which i suspect i did around two years ago and you've lost it.

Shadowmere · Apr 25, 2009, 06:29 PM // 18:29

pretty much having the same issue as the op, except I didn't even realize I ever made an account at the NCSoft site, yet apparently my account is already linked to an account there.

So I keep going back and forth on if it's even worth all the hassle to get a storage pane.

Bill Clinton · Apr 25, 2009, 08:00 PM // 20:00

I'm having the exact same issue. Really freaking annoying.
Surely it should have the details somewhere in the in-game store???

Shunga Hoshi · Apr 27, 2009, 12:16 PM // 12:16

Quote:

Originally Posted by Shadowmere

pretty much having the same issue as the op, except I didn't even realize I ever made an account at the NCSoft site, yet apparently my account is already linked to an account there.

So I keep going back and forth on if it's even worth all the hassle to get a storage pane.

I have the same exact issue, i found an account name which i made in 2007 but apparently i have another (earlier created) account because it says my gw account is already linked to another account. I really don't get it and I contacted support about it, but they're so annoyingly slow with responses, it's not even funny anymore.

Orange Milk · Apr 27, 2009, 01:01 PM // 13:01

I know the account name, but I don't know the password. I can't get a new password because it asks me to answer a security question to which I have no idea what the answer is.

I send a ticket to NCSoft support, I'm sure they will get back to me sometime after June 1st.

Hara Makoto · Apr 27, 2009, 02:26 PM // 14:26

+44-0-1273-872000

the phone number of NC Softs headquarters in Europe. Might be worth giving a ring? see what is actually going on.

I sent 3 support tickets to them on Saturday over various things, the only response I have received from them was completely unrelated to the question I had.

Apr 25, 2009, 03:10 PM // 15:10	#1
Hara Makoto Frost Gate Guardian Join Date: Apr 2008 Location: London, UK Guild: The Imperial Guards of Istan [TIGI] Profession: R/	retrieving previous NC soft account. Hi, when I tried to get the xunlai upgrade it would not let me, because I had already had an account linked to my account name in guild wars. How can I retrieve this account? Thanks for any help.

Apr 25, 2009, 05:42 PM // 17:42	#5
Shemsu Anpw Frost Gate Guardian Join Date: Sep 2008 Location: Sephirot - Keter	This is handled so badly by NC soft. And why would you need ALL key codes when they can find your account with an email address. Its not like you can use your keys on different accounts..... And why the heck would you need different accounts. playNC account and/or Master account should only need 1. EDIT: Wahoo finaly the site accepted my inquiry for a new password, reset..and got pane easily. Last edited by Shemsu Anpw; Apr 25, 2009 at 06:07 PM // 18:07..

Apr 25, 2009, 03:16 PM // 15:16	#2
mastar of warrior Krytan Explorer Join Date: Mar 2006 Location: sweden Guild: N/A Profession: Mo/	Easiest way is to contact the support, they will ask you for your CD- keys and other things to confirm that its your account ur asking about.

Apr 25, 2009, 04:58 PM // 16:58	#3
Qing Guang Wilds Pathfinder Join Date: Nov 2008 Location: California Guild: Lucid Spirits [LIFE] Profession: N/A	Try this thread: http://www.guildwarsguru.com/forum/s...php?t=10369823 I had a similar problem - knew I had an account (bought a character slot last Christmas), had a vague idea of my accountname/password but couldn't remember the specifics. Finally got it by typing variations on my username into the "create account" box until I found it, then tried variations on my password. Eventually, one worked. Much less hassle than contacting support. Don't forget there's supposed to be a number in the password (one of my first problems).

Apr 25, 2009, 06:07 PM // 18:07	#6
Hara Makoto Frost Gate Guardian Join Date: Apr 2008 Location: London, UK Guild: The Imperial Guards of Istan [TIGI] Profession: R/	the NC soft account recovery is poor, they could send your user name to your email address or at least something, or a question so you can get it back, but all you have to do is delete the email with your details in, which i suspect i did around two years ago and you've lost it.

Apr 25, 2009, 06:29 PM // 18:29	#7
Shadowmere Wilds Pathfinder Join Date: Jan 2007 Guild: The Grim Squeakers [REAP] Profession: N/	pretty much having the same issue as the op, except I didn't even realize I ever made an account at the NCSoft site, yet apparently my account is already linked to an account there. So I keep going back and forth on if it's even worth all the hassle to get a storage pane.

Apr 25, 2009, 08:00 PM // 20:00	#8
Bill Clinton Krytan Explorer Join Date: Mar 2009	I'm having the exact same issue. Really freaking annoying. Surely it should have the details somewhere in the in-game store???

Apr 27, 2009, 01:01 PM // 13:01	#10
Orange Milk Desert Nomad Join Date: Mar 2006 Location: Ganking, USA Guild: Retired Profession: R/	I know the account name, but I don't know the password. I can't get a new password because it asks me to answer a security question to which I have no idea what the answer is. I send a ticket to NCSoft support, I'm sure they will get back to me sometime after June 1st.

Apr 27, 2009, 02:26 PM // 14:26	#11
Hara Makoto Frost Gate Guardian Join Date: Apr 2008 Location: London, UK Guild: The Imperial Guards of Istan [TIGI] Profession: R/	+44-0-1273-872000 the phone number of NC Softs headquarters in Europe. Might be worth giving a ring? see what is actually going on. I sent 3 support tickets to them on Saturday over various things, the only response I have received from them was completely unrelated to the question I had.