Odd support(?) e-mails - Guild Wars Forums

Chuba · Nov 14, 2009, 08:59 PM // 20:59

Greetings! not sure if this is the right area for these, but I guess it's a technical support issue (kinda). I've been getting these weird e-mails for a while now, not sure on how to react to them...

I think the language is Taiwanese, as the link points to NCSoft Taiwan, but google translator doesn't want to work on Hotmail so no idea what it says. Should I just trash them even though the sender address "seems" legit, or where to contact if they continue to pour in my mailbox for long?

Cheers in advance
-Chuba

Azure Requiem · Nov 14, 2009, 09:13 PM // 21:13

Try emailing that screen shot to tech support and asking them. If it is legit then they should be able to help. If not then you gave them a heads up on what may be a phishing site.

Ec]-[oMaN · Nov 14, 2009, 10:16 PM // 22:16

Trash it, it's phishing, also maybe fire an email to the real [email protected]

Mouse at Large · Nov 14, 2009, 10:51 PM // 22:51

Just FYI...

Had this when my account was hacked a week ago. All kudos to the GW/Anet support team who helped me to resolve the problem.

And to the hacker.....so I lost about 400k and some ectos. Hope you had fun raptor farming

Snograt · Nov 15, 2009, 10:28 AM // 10:28

I moved this to Q&A for a better chance of it being spotted (that plus the fact that it's not a technical question per se.)

Maybe Riverside would've been even better...

Chthon · Nov 15, 2009, 04:07 PM // 16:07

I asked a Chinese speaker to translate. She said it's obviously phishing and says something to this effect:

Quote:

Originally Posted by my friend's quick translation

Title: Your New Guild Wars Account

The password for account ####### needs to be reset.
Your new password should be jetgc.bcx.
You definitely must change your password to match the password shown above.
After changing your password, your old password will be invalid.
Thank you and we look forward to seeing you online.
- ArenaNet

If you want to cancel the request or you don't want to change your password, please go to this website: <link to likely spoofed site>

Edit: One more thought: I've got some good news and some bad news for you.

The good news is that they probably won't get your account straight away because you weren't dumb enough (or Chinese-literate enough) to change your password for them.

The bad news is that you now know for a fact that account thieves know your login and may start brute forcing for your password. If I were you, I would do the following:

If your account isn't linked to a NCSoft master account, CHANGE YOUR LOGIN IMMEDIATELY. Get a fresh gmail account that will never be used for actual e-mail (write down the password since you'll forget it if it's never used) and make it your new login.
If your account IS linked to a NCSoft master account, then
- Get a hold of Gaile, Regina, Support and anyone else who will listen and RAISE HELL that NCSoft's incredibly retarded policy is preventing you from changing a login that is known to be compromised. Maybe if you're lucky they'll help you change it.
- Change your password frequently. Use the strongest passwords the NCSoft system allows (which sadly, is restricted from being full strength for no intelligent reason I can think of) and make large jumps around the namespace.

Chuba · Nov 15, 2009, 09:43 PM // 21:43

Ah, didn't have any friends who understood the language so thanks for taking the trouble, now I can trash the messages with good conscience :P Already changed my passwords on both NCsoft site and ingame, and the GW and NCsoft accounts were already on different login addresses so hopefully the situation won't develop further. Thanks again!

Nov 14, 2009, 08:59 PM // 20:59	#1
Chuba Lion's Arch Merchant Join Date: Aug 2005 Location: Finland Guild: New Dragons [NDR]	Odd support(?) e-mails Greetings! not sure if this is the right area for these, but I guess it's a technical support issue (kinda). I've been getting these weird e-mails for a while now, not sure on how to react to them... I think the language is Taiwanese, as the link points to NCSoft Taiwan, but google translator doesn't want to work on Hotmail so no idea what it says. Should I just trash them even though the sender address "seems" legit, or where to contact if they continue to pour in my mailbox for long? Cheers in advance -Chuba

Nov 15, 2009, 10:28 AM // 10:28	#5
Snograt rattus rattus Join Date: Jan 2006 Location: London, UK GMT??0 ??1hr DST Guild: [GURU]GW [wiki]GW2 Profession: R/	I moved this to Q&A for a better chance of it being spotted (that plus the fact that it's not a technical question per se.) Maybe Riverside would've been even better... __________________ Si non confectus, non reficiat

Nov 14, 2009, 09:13 PM // 21:13	#2
Azure Requiem Academy Page Join Date: Jun 2009 Profession: Rt/	Try emailing that screen shot to tech support and asking them. If it is legit then they should be able to help. If not then you gave them a heads up on what may be a phishing site.

Nov 14, 2009, 10:16 PM // 22:16	#3
Ec]-[oMaN Desert Nomad Join Date: May 2005 Location: Toronto, Ont. Guild: [DT][pT][jT][Grim][Nion] Profession: W/	Trash it, it's phishing, also maybe fire an email to the real [email protected]

Nov 14, 2009, 10:51 PM // 22:51	#4
Mouse at Large Jungle Guide Join Date: Dec 2005 Location: Scotland Guild: Fuzzy Physics Institute Profession: E/	Just FYI... Had this when my account was hacked a week ago. All kudos to the GW/Anet support team who helped me to resolve the problem. And to the hacker.....so I lost about 400k and some ectos. Hope you had fun raptor farming

Nov 15, 2009, 09:43 PM // 21:43	#7
Chuba Lion's Arch Merchant Join Date: Aug 2005 Location: Finland Guild: New Dragons [NDR]	Ah, didn't have any friends who understood the language so thanks for taking the trouble, now I can trash the messages with good conscience :P Already changed my passwords on both NCsoft site and ingame, and the GW and NCsoft accounts were already on different login addresses so hopefully the situation won't develop further. Thanks again!