Concern. - Guild Wars Forums

agushushga · Mar 12, 2010, 12:50 AM // 00:50

Hello guys,

I recently tried to login to my GW account but i received an error message claiming that my account had been permanently banned for payment fraud. I really don't know why i have been banned, could it have been possible that someone hacked my account and used it for fraud? Has this happened to anyone before?

I am concerned about this as i have played the game for almost 5 years now and i suddenly lose my account. If anyone can provide me with any information that could help me get my account back i would really appreciate it.

**cosyfiep** · Mar 12, 2010, 12:54 AM // 00:54

well the first question is did you try to buy anything recently for that account?
If yes (or no) you will need to contact support to get what is going on with your account.

In the past there has been a few times that they have erroneously banned people for the same problem (over a bank holiday weekend in Europe if I remember right).

Kumu Honua · Mar 12, 2010, 12:55 AM // 00:55

Did you try to buy something from the online store?

agushushga · Mar 12, 2010, 12:56 AM // 00:56

Not recently, I did just before xmas, i bought the new costumes. There was no problem however, the money was taken from my account.

I forgot to mention to the first person who replied, i have contacted the support team, i appreciate the fast responses guys. is there a chance my account can be restored? Or is that out of the question?

Kumu Honua · Mar 12, 2010, 01:10 AM // 01:10

Well, really it depends on why you were flagged as fraud.

The chances depend on what has occurred.

Really, support is the only ones that can answer anything.

agushushga · Mar 12, 2010, 01:12 AM // 01:12

Ok fair enough, hopefully i can sort this out. Thanks again guys

Guroolotag · Apr 05, 2010, 10:18 AM // 10:18

I have just copped "Account Terminated for payment fraud, this action is permanent. Code=045" when logging in today... last logged on last night no issues. I haven't bought from the online store since GW:EN was released...

anyone had similar ?

I have contacted support.. but it is easter long weekend.. so I am not expecting a reply any time soon.

JR · Apr 05, 2010, 10:55 AM // 10:55

There's no advice to be given other than 'wait and see what support says'.

Mar 12, 2010, 12:50 AM // 00:50	#1
agushushga Pre-Searing Cadet Join Date: Mar 2010 Guild: DtI Profession: D/E	Concern. Hello guys, I recently tried to login to my GW account but i received an error message claiming that my account had been permanently banned for payment fraud. I really don't know why i have been banned, could it have been possible that someone hacked my account and used it for fraud? Has this happened to anyone before? I am concerned about this as i have played the game for almost 5 years now and i suddenly lose my account. If anyone can provide me with any information that could help me get my account back i would really appreciate it.

Mar 12, 2010, 12:54 AM // 00:54	#2
cosyfiep are we there yet? Join Date: Dec 2005 Location: in a land far far away Guild: guild? I am supposed to have a guild? Profession: Rt/	well the first question is did you try to buy anything recently for that account? If yes (or no) you will need to contact support to get what is going on with your account. In the past there has been a few times that they have erroneously banned people for the same problem (over a bank holiday weekend in Europe if I remember right). __________________ where is the 'all you can eat' cookie bar?

Mar 12, 2010, 12:56 AM // 00:56	#4
agushushga Pre-Searing Cadet Join Date: Mar 2010 Guild: DtI Profession: D/E	Not recently, I did just before xmas, i bought the new costumes. There was no problem however, the money was taken from my account. I forgot to mention to the first person who replied, i have contacted the support team, i appreciate the fast responses guys. is there a chance my account can be restored? Or is that out of the question? Last edited by agushushga; Mar 12, 2010 at 01:05 AM // 01:05..

Apr 05, 2010, 10:18 AM // 10:18	#7
Guroolotag Ascalonian Squire Join Date: Dec 2005 Guild: OCAU	I have just copped "Account Terminated for payment fraud, this action is permanent. Code=045" when logging in today... last logged on last night no issues. I haven't bought from the online store since GW:EN was released... anyone had similar ? I have contacted support.. but it is easter long weekend.. so I am not expecting a reply any time soon. Last edited by Guroolotag; Apr 05, 2010 at 10:31 AM // 10:31..

Mar 12, 2010, 12:55 AM // 00:55	#3
Kumu Honua Jungle Guide Join Date: Feb 2008	Did you try to buy something from the online store?

Mar 12, 2010, 01:10 AM // 01:10	#5
Kumu Honua Jungle Guide Join Date: Feb 2008	Well, really it depends on why you were flagged as fraud. The chances depend on what has occurred. Really, support is the only ones that can answer anything.

Mar 12, 2010, 01:12 AM // 01:12	#6
agushushga Pre-Searing Cadet Join Date: Mar 2010 Guild: DtI Profession: D/E	Ok fair enough, hopefully i can sort this out. Thanks again guys

Apr 05, 2010, 10:55 AM // 10:55	#8
JR Re:tired Join Date: Nov 2005 Profession: W/	There's no advice to be given other than 'wait and see what support says'.