guildwars account banned for payment fraud - Guild Wars Forums

MCS · Apr 24, 2010, 06:43 AM // 06:43

Has anyone else been wrongfully banned? I obviously emailed them but I'm wondering if anyone else has experienced this. I found it really odd that I got banned for payment fraud when I physically bought my copy of the game at a store and even more odd the last thing I bought was factions when it came out.

Neo Nugget · Apr 24, 2010, 06:50 AM // 06:50

http://www.guildwarsguru.com/forum/a...t10376668.html

Have you looked here?

I haven't actually been banned myself, but I have had a lock placed on a card due to fraud suspicion.

Your best best is to give support an email, but seeing as it's the weekend, it's probably not the fastest option.

MCS · Apr 24, 2010, 08:28 AM // 08:28

seems like those are issues from making legitimate purchases online.

I haven't made any online purchases with regards to guildwars.

KZaske · Apr 24, 2010, 10:35 AM // 10:35

Your best bet is still to contact support. Sorry to repeat what a previous poster did, but it is the weekend I don't think you are going to get a quick response from them other than an automated reply.

Iuris · Apr 24, 2010, 12:48 PM // 12:48

The payment fraud may occur anywhere along the chain of sales. Possibly the retailer who sold you the game is the one who didn't pay Anet and this has resulted in the ban of the sold account.

Contact GW support, and possibly the retailer, too.

BrettM · Apr 24, 2010, 04:52 PM // 16:52

Quote:

Originally Posted by Iuris

The payment fraud may occur anywhere along the chain of sales. Possibly the retailer who sold you the game is the one who didn't pay Anet and this has resulted in the ban of the sold account.

Whaaaat?? Where in the world are you getting this idea? If a retailer fails to pay his wholesaler or the wholesaler fails to pay the publisher for a copy of a game, there is no WAY the publisher has any right to punish the retailer's customer, given that the customer did pay and committed no fraud whatsoever.

Furthermore, it's just impossible. ANet has no way to know who bought a particular box off of a retailer's shelf. If you buy by credit, the retailer has no right to share your information with a distributor or publisher who is not a direct party to the transaction. And, suppose the OP bought the box for cash? Please, tell me exactly how that can lead to fraud charges against the OP, given that the transaction is completely anonymous.

Finally, suppose the retailer sold 10 copies of the game that day, but only paid the wholesaler for nine of them. Assuming the customers were all identified and known to all parties from the retailer up to ANet, which customer gets hit with an accusation of payment fraud? Give me a break.

Iuris · Apr 24, 2010, 05:54 PM // 17:54

If that's true, I'm sure those who I pointed you at, ie. Anet support and the retailer, will have very reassuring things to tell you. It's them you should ask, not us.

MCS · Apr 24, 2010, 08:53 PM // 20:53

Quote:

Originally Posted by Iuris

If that's true, I'm sure those who I pointed you at, ie. Anet support and the retailer, will have very reassuring things to tell you. It's them you should ask, not us.

I wasn't asking what to do I was asking if others have experienced this problem before.

Iuris · Apr 25, 2010, 12:45 PM // 12:45

Dozens of people on this forum have claimed to have been banned without justification. All claim innocence, of course. In some of the cases, Anet actually reversed the ban. So, rare, but possible.

El Presidente · Apr 25, 2010, 02:58 PM // 14:58

Guildmate logged in last Friday to a code 045 (stated it was for account fraud) and a permaban.

While talking in vent, he stated he'd last bought something from the on-line store in February 2010; yet, he found it odd that he just recently got banned (for what, he didn't know).

After his email to support, it was cleared up and the account reinstated. Turns out, someone tried hacking his account via the NCSoft site. They got the code 045 right but it should have shown reason 2 listed here:

http://wiki.guildwars.com/wiki/Code%3D045

"We have detected that your account may have been accessed by an unauthorized individual..."

At least they caught it the same day and took action to avoid a hack by placing the permaban on his account and then getting it sorted out later.

He also stated he received a false email (IP showed China) requesting verification of his Aion accont (he has never played that).

Quote:

Originally Posted by KZaske

Your best bet is still to contact support. Sorry to repeat what a previous poster did, but it is the weekend I don't think you are going to get a quick response from them other than an automated reply.

Note: He emailed them on Friday, Apr 16 and the account was reinstated Sun, Apr 18 after a seried of emails to verify he was the true account holder...

vandevere · Apr 25, 2010, 04:30 PM // 16:30

I got an email telling me my account had been terminated for payment fraud. So I tried logging in anyway, and logged into GW just fine.

Looks like this might be yet another artful dodge from the guys who hack accounts.

So, there's also that going on too...

verifixxer · Apr 29, 2010, 03:42 AM // 03:42

I just got banned today for the same reason. Been playing since the start of GW legit and I get this! I was in complete shock when I got home ready to afk rings before the event ends. Waiting on NCsoft to see whats on the up and up and hopefully it was a mistake and gets lifted T_T

Callisto Solace · Apr 29, 2010, 01:58 PM // 13:58

Same here, did some bounty's yesterday and logging on today gives me code 045?! Haven't bought anything from the store in over a year

Apr 24, 2010, 06:43 AM // 06:43	#1
MCS Banned Join Date: May 2005	guildwars account banned for payment fraud Has anyone else been wrongfully banned? I obviously emailed them but I'm wondering if anyone else has experienced this. I found it really odd that I got banned for payment fraud when I physically bought my copy of the game at a store and even more odd the last thing I bought was factions when it came out. __________________ I just wanted to see if I can do this. Leet.

Apr 24, 2010, 06:50 AM // 06:50	#2
Neo Nugget Site Contributor Join Date: Jan 2006 Profession: R/	http://www.guildwarsguru.com/forum/a...t10376668.html Have you looked here? I haven't actually been banned myself, but I have had a lock placed on a card due to fraud suspicion. Your best best is to give support an email, but seeing as it's the weekend, it's probably not the fastest option. __________________ "Even if the morrow is barren of promises, nothing shall forestall my return."

Apr 24, 2010, 08:28 AM // 08:28	#3
MCS Banned Join Date: May 2005	seems like those are issues from making legitimate purchases online. I haven't made any online purchases with regards to guildwars. __________________ I just wanted to see if I can do this. Leet.

Apr 24, 2010, 10:35 AM // 10:35	#4
KZaske Jungle Guide Join Date: Jun 2006 Location: Boise Idaho Guild: Druids Of Old (DOO) Profession: R/Mo	Your best bet is still to contact support. Sorry to repeat what a previous poster did, but it is the weekend I don't think you are going to get a quick response from them other than an automated reply.

Apr 24, 2010, 12:48 PM // 12:48	#5
Iuris Forge Runner Join Date: Nov 2006 Guild: Crazy ducks from the Forest Profession: W/	The payment fraud may occur anywhere along the chain of sales. Possibly the retailer who sold you the game is the one who didn't pay Anet and this has resulted in the ban of the sold account. Contact GW support, and possibly the retailer, too.

Apr 24, 2010, 05:54 PM // 17:54	#7
Iuris Forge Runner Join Date: Nov 2006 Guild: Crazy ducks from the Forest Profession: W/	If that's true, I'm sure those who I pointed you at, ie. Anet support and the retailer, will have very reassuring things to tell you. It's them you should ask, not us.

Apr 25, 2010, 12:45 PM // 12:45	#9
Iuris Forge Runner Join Date: Nov 2006 Guild: Crazy ducks from the Forest Profession: W/	Dozens of people on this forum have claimed to have been banned without justification. All claim innocence, of course. In some of the cases, Anet actually reversed the ban. So, rare, but possible.

Apr 25, 2010, 04:30 PM // 16:30	#11
vandevere Frost Gate Guardian Join Date: Aug 2007 Location: The Great State of Denial Profession: W/Mo	I got an email telling me my account had been terminated for payment fraud. So I tried logging in anyway, and logged into GW just fine. Looks like this might be yet another artful dodge from the guys who hack accounts. So, there's also that going on too...

Apr 29, 2010, 03:42 AM // 03:42	#12
verifixxer Pre-Searing Cadet Join Date: Sep 2005	I just got banned today for the same reason. Been playing since the start of GW legit and I get this! I was in complete shock when I got home ready to afk rings before the event ends. Waiting on NCsoft to see whats on the up and up and hopefully it was a mistake and gets lifted T_T

Apr 29, 2010, 01:58 PM // 13:58	#13
Callisto Solace Pre-Searing Cadet Join Date: Aug 2007	Same here, did some bounty's yesterday and logging on today gives me code 045?! Haven't bought anything from the store in over a year