Account recovery - Guild Wars Forums

peroxide24 · Jun 29, 2010, 02:02 PM // 14:02

Hello i bought guild wars back when it first came out and i stopped playing since but i recently found the discs and access key and i want to start playing again but cannot remember my account info and i cannot create a new one obviously. i sent an inquiry through ncsoft's support section but have not recieved a reply yet

i was wondering if anyone could tell me how to recover my account info with my access key? any help would be much appeciated

PeroxideHorse

**cosyfiep** · Jun 29, 2010, 03:06 PM // 15:06

your login would have been most likely an email address you had at the time...if you can remember that you are 1/3 of the way there.
Are you using the same computer (or is the computer you used at the time still up and running)? If you are then you might have taken some screen shots of your characters at the time---so you can get your character name by going thru the screens folder.
Sorry there is no way we can help with your password.

that is the only help we can offer.....ncsoft will hopefully come through for you.

tijo · Jun 29, 2010, 03:11 PM // 15:11

All you can do is contact arena net. Their support staff is kinda busy with all the mass bans that happened recently. Their reply might take some time, however if you still haven't received an answer by the end of the week, i'd remind them you exist.

Did you contact them y e-mail or via the ncsoft website, they have been experiencing issues with their mail server recently. I don't know if it's been fixed yet.

peroxide24 · Jun 29, 2010, 03:18 PM // 15:18

i have the email that i used but it has cancelled since so they have no where to send my password... :S

*Darcy* · Jun 29, 2010, 05:20 PM // 17:20

Contact support by email ([email protected]) using the subject LOST PASSWORD so it gets directed appropriately. Include your account name (old email address) and your access keys in the email. They will reply to email you use for this contact. It does not matter that the old email address is invalid.

You might receive a standard reply first, just acknowledging receipt of your message. But keep following their directions and you will eventually get your password reset.

peroxide24 · Jun 29, 2010, 05:22 PM // 17:22

thx everyone for your suggestions

peroxide24 · Jun 29, 2010, 09:01 PM // 21:01

Quote:

Originally Posted by Darcy

Contact support by email ([email protected]) using the subject LOST PASSWORD so it gets directed appropriately. Include your account name (old email address) and your access keys in the email. They will reply to email you use for this contact. It does not matter that the old email address is invalid.

You might receive a standard reply first, just acknowledging receipt of your message. But keep following their directions and you will eventually get your password reset.

thanks darcy i did what you suggested and sent an inquiry to the guild wars support email and they got back to me within hours with all my neccessary account info thank you very much for your help and ill see you in game!

Jun 29, 2010, 02:02 PM // 14:02	#1
peroxide24 Pre-Searing Cadet Join Date: Jun 2010	Account recovery Hello i bought guild wars back when it first came out and i stopped playing since but i recently found the discs and access key and i want to start playing again but cannot remember my account info and i cannot create a new one obviously. i sent an inquiry through ncsoft's support section but have not recieved a reply yet i was wondering if anyone could tell me how to recover my account info with my access key? any help would be much appeciated PeroxideHorse

Jun 29, 2010, 03:06 PM // 15:06	#2
cosyfiep are we there yet? Join Date: Dec 2005 Location: in a land far far away Guild: guild? I am supposed to have a guild? Profession: Rt/	your login would have been most likely an email address you had at the time...if you can remember that you are 1/3 of the way there. Are you using the same computer (or is the computer you used at the time still up and running)? If you are then you might have taken some screen shots of your characters at the time---so you can get your character name by going thru the screens folder. Sorry there is no way we can help with your password. that is the only help we can offer.....ncsoft will hopefully come through for you. __________________ where is the 'all you can eat' cookie bar?

Jun 29, 2010, 05:20 PM // 17:20	#5
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	Contact support by email ([email protected]) using the subject LOST PASSWORD so it gets directed appropriately. Include your account name (old email address) and your access keys in the email. They will reply to email you use for this contact. It does not matter that the old email address is invalid. You might receive a standard reply first, just acknowledging receipt of your message. But keep following their directions and you will eventually get your password reset. __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Jun 29, 2010, 03:11 PM // 15:11	#3
tijo Jungle Guide Join Date: Feb 2007 Location: Montreal Guild: [CDDR] Profession: R/	All you can do is contact arena net. Their support staff is kinda busy with all the mass bans that happened recently. Their reply might take some time, however if you still haven't received an answer by the end of the week, i'd remind them you exist. Did you contact them y e-mail or via the ncsoft website, they have been experiencing issues with their mail server recently. I don't know if it's been fixed yet.

Jun 29, 2010, 03:18 PM // 15:18	#4
peroxide24 Pre-Searing Cadet Join Date: Jun 2010	i have the email that i used but it has cancelled since so they have no where to send my password... :S

Jun 29, 2010, 05:22 PM // 17:22	#6
peroxide24 Pre-Searing Cadet Join Date: Jun 2010	thx everyone for your suggestions