My account is blocked? - Guild Wars Forums

drey2k · Jul 03, 2010, 02:50 AM // 02:50

I haven't played in about a year, I have never botted or cheated or anything.

Today I tried to login to my account to start a new character and my password wasn't working. I went to "reset password" and it said to check my NCsoft account. So I tried to login to my NCsoft account and it said it's been permanently blocked... major wtf?!

Does anyone know what I should do?

Thanks

Neo Nugget · Jul 03, 2010, 02:54 AM // 02:54

Contact Guild Wars support at www.guildwars.com/support.

Other than that, we can't really do anything about your ban. Good luck trying to get your account back.

drey2k · Jul 03, 2010, 02:55 AM // 02:55

This is so freegin unfair I didn't even do anything... I just wanted to get back into the game after being out a year... UGH.

Neo Nugget · Jul 03, 2010, 03:05 AM // 03:05

They did do a massive ban spree a few weeks back. They banned for botting, match manipulation and.....something else.

drey2k · Jul 03, 2010, 04:56 AM // 04:56

So someone haxd me and did all this and now I'm blocked?

What are the chances of getting my account back? I worked hard for all my items and stuff it will really drive me insane if I can't get it back because some douche hacked me.

Sparkmaster25 · Jul 03, 2010, 05:12 AM // 05:12

If you have your CD keys and know all of the information related to your account, and you haven't been Perma Banned then you just might get your account back. It may take a while especially this weekend. Seeing as how it's a holiday weekend.

Twin Blade Warriror · Jul 03, 2010, 06:04 AM // 06:04

Quote:

Originally Posted by drey2k

So someone haxd me and did all this and now I'm blocked?

What are the chances of getting my account back? I worked hard for all my items and stuff it will really drive me insane if I can't get it back because some douche hacked me.

yup if u stopped playing for a while and came back being banned..you probably got hacked and they used your account for their mischievous stuff

but if they botted on your account..very very slim chance of getting your account unbanned

best of luck

Lord Dagon · Jul 03, 2010, 06:29 AM // 06:29

Quote:

Originally Posted by Twin Blade Warriror

yup if u stopped playing for a while and came back being banned..you probably got hacked and they used your account for their mischievous stuff

but if they botted on your account..very very slim chance of getting your account unbanned

best of luck

unless they do an IP check on the account and confirm that it was someone else using it and not them.

just try and provide CD keys, secruity questions, charr names, if you've ever changed email/pass try to give them that. Although after a yr of non-play it might be hard to remember any of that.

so i suggest contacting support or if that fails, go on gaile's talk page on wikia and post your problem there. she knows how to butter up the right people and get stuff done. Best of luck <3

lottah · Jul 03, 2010, 07:01 AM // 07:01

why our account banned?

farmerfez · Jul 03, 2010, 08:54 AM // 08:54

such is what happens when we bot kids....

*Darcy* · Jul 03, 2010, 10:14 AM // 10:14

There is more than one reason for a Code=045. http://wiki.guildwars.com/wiki/Code%3D045
Contact [email protected] and put the Code=045 in the subject line. Give them all the account information you can to prove you are the real owner of the account. But if you have botted at anytime, don't bother. You will waste your time and theirs.

Perpetua Gale · Jul 03, 2010, 10:32 AM // 10:32

drey2k
There is hope for you my friend...

If you feel you are in the right and that NCsoft has no right to ban your account, then you can simply contact the Better Business Bureau of Austin Texas. This is where the HQ of NCsoft in the USA is located. Just google them they have a very easy complaint system all online...you can also see many other people who have had issues with NCsoft and the BBB facilitated a solution...in most cases.

I know from first hand experience about these matters as I had help from the BBB in resolving a banned account issue..... I am very pleased to say that the entire purchase price of that banned account was returned to me from NCsoft..... it took only a few days for them to respond... the BBB sets deadlines for responding.

Good luck to you and every one else out there trying to reslove their issues.

Smarty · Jul 03, 2010, 02:31 PM // 14:31

Quote:

Originally Posted by Tobi Madera

unless they do an IP check on the account and confirm that it was someone else using it and not them.

just try and provide CD keys, secruity questions, charr names, if you've ever changed email/pass try to give them that. Although after a yr of non-play it might be hard to remember any of that.

so i suggest contacting support or if that fails, go on gaile's talk page on wikia and post your problem there. she knows how to butter up the right people and get stuff done. Best of luck <3

Good advice apart from the bolded bit about the password.

Support doesn't need or want your password - don't give it to them.

In particular, if you ever receive an email purporting to be from support which asks for your password, you know that it's not a genuine email and that you shouldn't reply to it or click on any of the links contained in it.

Lord Dagon · Jul 03, 2010, 04:58 PM // 16:58

i know they dont need your password, but it could help them figure out that its ours. I mean if you've changed your passwords in the past it might help unblock your account. If you know what your passwords USED to be that just might show proof of ownership. im just suggesting using what pass it used to be along w/ its predeccessors. might help establish reliabilty.
and glad you think my advice is reliable <3. ok OP gl getting your account back.
It may take awhile(especially since no on is there on the weekend) for support to get back to you. Dont get discouraged, they've been cut down drastically so it takes longer.
gl again hope to see you in GW soon ^_^.

drey2k · Jul 04, 2010, 03:01 AM // 03:01

I got an email back from them today asking for my CD keys and some other stuff so I gave it to them. Have my fingers crossed, I hope this can be resolved because I really never botted.

golddragons · Jul 05, 2010, 01:24 AM // 01:24

Well I can tell you my GW game account was blocked sometime within the last week. I've been playing for 5 years consistently and haven't participated in any activities that would warrant a ban or block on my game account during that time. It was to my surprise that I would actually get blocked when I logged in Friday night.

So what I did do was email NCsoft support and provided them the information they requested after several emails. They did take care of my problem and unblocked my game account sometime around 4 am, July 4th. Go figure, looks like they are responding, especially during holidays, which is good. Not sure why, unless something potentially bad happened which warranted them to keep up with emails during the July 4th holiday weekend.

I suppose my game account was possibly mixed in with some sort of mass ban, block, or something related. I can't think of anything in particular, so this is just speculation. I did follow up twice with support and ask them why my account was blocked. I am still waiting for an answer.

drey2k · Jul 07, 2010, 08:48 AM // 08:48

I got my account back,

Thanks everyone

Jul 03, 2010, 02:50 AM // 02:50	#1
drey2k Lion's Arch Merchant Join Date: Jan 2008 Guild: GYM Profession: W/	My account is blocked? I haven't played in about a year, I have never botted or cheated or anything. Today I tried to login to my account to start a new character and my password wasn't working. I went to "reset password" and it said to check my NCsoft account. So I tried to login to my NCsoft account and it said it's been permanently blocked... major wtf?! Does anyone know what I should do? Thanks

Jul 03, 2010, 02:54 AM // 02:54	#2
Neo Nugget Site Contributor Join Date: Jan 2006 Profession: R/	Contact Guild Wars support at www.guildwars.com/support. Other than that, we can't really do anything about your ban. Good luck trying to get your account back. __________________ "Even if the morrow is barren of promises, nothing shall forestall my return."

Jul 03, 2010, 03:05 AM // 03:05	#4
Neo Nugget Site Contributor Join Date: Jan 2006 Profession: R/	They did do a massive ban spree a few weeks back. They banned for botting, match manipulation and.....something else. __________________ "Even if the morrow is barren of promises, nothing shall forestall my return."

Jul 03, 2010, 10:14 AM // 10:14	#11
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	There is more than one reason for a Code=045. http://wiki.guildwars.com/wiki/Code%3D045 Contact [email protected] and put the Code=045 in the subject line. Give them all the account information you can to prove you are the real owner of the account. But if you have botted at anytime, don't bother. You will waste your time and theirs. __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Jul 05, 2010, 01:24 AM // 01:24	#16
golddragons Ascalonian Squire Join Date: Mar 2007	Well I can tell you my GW game account was blocked sometime within the last week. I've been playing for 5 years consistently and haven't participated in any activities that would warrant a ban or block on my game account during that time. It was to my surprise that I would actually get blocked when I logged in Friday night. So what I did do was email NCsoft support and provided them the information they requested after several emails. They did take care of my problem and unblocked my game account sometime around 4 am, July 4th. Go figure, looks like they are responding, especially during holidays, which is good. Not sure why, unless something potentially bad happened which warranted them to keep up with emails during the July 4th holiday weekend. I suppose my game account was possibly mixed in with some sort of mass ban, block, or something related. I can't think of anything in particular, so this is just speculation. I did follow up twice with support and ask them why my account was blocked. I am still waiting for an answer. Last edited by golddragons; Jul 05, 2010 at 06:00 AM // 06:00..

Jul 03, 2010, 02:55 AM // 02:55	#3
drey2k Lion's Arch Merchant Join Date: Jan 2008 Guild: GYM Profession: W/	This is so freegin unfair I didn't even do anything... I just wanted to get back into the game after being out a year... UGH.

Jul 03, 2010, 04:56 AM // 04:56	#5
drey2k Lion's Arch Merchant Join Date: Jan 2008 Guild: GYM Profession: W/	So someone haxd me and did all this and now I'm blocked? What are the chances of getting my account back? I worked hard for all my items and stuff it will really drive me insane if I can't get it back because some douche hacked me.

Jul 03, 2010, 05:12 AM // 05:12	#6
Sparkmaster25 Ascalonian Squire Join Date: Dec 2008 Guild: Sins Reloaded Profession: P/W	If you have your CD keys and know all of the information related to your account, and you haven't been Perma Banned then you just might get your account back. It may take a while especially this weekend. Seeing as how it's a holiday weekend.

Jul 03, 2010, 07:01 AM // 07:01	#9
lottah Pre-Searing Cadet Join Date: Jul 2010 Profession: Me/E	why our account banned?

Jul 03, 2010, 08:54 AM // 08:54	#10
farmerfez Krytan Explorer Join Date: Mar 2006 Location: You should know Profession: W/	such is what happens when we bot kids....

Jul 03, 2010, 10:32 AM // 10:32	#12
Perpetua Gale Ascalonian Squire Join Date: Apr 2005	drey2k There is hope for you my friend... If you feel you are in the right and that NCsoft has no right to ban your account, then you can simply contact the Better Business Bureau of Austin Texas. This is where the HQ of NCsoft in the USA is located. Just google them they have a very easy complaint system all online...you can also see many other people who have had issues with NCsoft and the BBB facilitated a solution...in most cases. I know from first hand experience about these matters as I had help from the BBB in resolving a banned account issue..... I am very pleased to say that the entire purchase price of that banned account was returned to me from NCsoft..... it took only a few days for them to respond... the BBB sets deadlines for responding. Good luck to you and every one else out there trying to reslove their issues.

Jul 03, 2010, 04:58 PM // 16:58	#14
Lord Dagon Desert Nomad Join Date: Jul 2009 Location: Inside the Oblivion Gate Guild: The Imperial Guards of Istan[TIGE] Profession: E/Me	i know they dont need your password, but it could help them figure out that its ours. I mean if you've changed your passwords in the past it might help unblock your account. If you know what your passwords USED to be that just might show proof of ownership. im just suggesting using what pass it used to be along w/ its predeccessors. might help establish reliabilty. and glad you think my advice is reliable <3. ok OP gl getting your account back. It may take awhile(especially since no on is there on the weekend) for support to get back to you. Dont get discouraged, they've been cut down drastically so it takes longer. gl again hope to see you in GW soon ^_^.

Jul 04, 2010, 03:01 AM // 03:01	#15
drey2k Lion's Arch Merchant Join Date: Jan 2008 Guild: GYM Profession: W/	I got an email back from them today asking for my CD keys and some other stuff so I gave it to them. Have my fingers crossed, I hope this can be resolved because I really never botted.

Jul 07, 2010, 08:48 AM // 08:48	#17
drey2k Lion's Arch Merchant Join Date: Jan 2008 Guild: GYM Profession: W/	I got my account back, Thanks everyone