got banned and dont know why - Guild Wars Forums

grimsouled · Jan 16, 2011, 07:20 AM // 07:20

well i just got banned didnt know why. I was loading in a town next thing i know i am on fire and i get disconnected all way back to the log in screen and no reason pops up just says code 045. i put in a support ticket and been 3 hrs.

End · Jan 16, 2011, 07:21 AM // 07:21

Quote:

Originally Posted by grimsouled

i put in a support ticket and been 3 hrs.

now you wait.

3 hours will barely get you an automated response.

grimsouled · Jan 16, 2011, 07:23 AM // 07:23

what was strang it loads i am on fire and dead in town and then instead showing little cinmatic like i saw on youtube it just takes me stright to log in screen

End · Jan 16, 2011, 07:25 AM // 07:25

which little cinematic?

if you mean dhuum poping up. Your gone before that happens

grimsouled · Jan 16, 2011, 07:30 AM // 07:30

well ether way i dont know what i did to get banned hell far as i remember i havnt said anything to anyone i been just minning my own business farming rep in least i got caught in cross fire. ya thats the cinmatic i was talking about couldnt remeber the name.

Damian Greenthumb · Jan 16, 2011, 07:34 AM // 07:34

From what I have witnessed, Dhuum pops up. Scythe Swipe. Player Dead. Upon logout you can no longer log in on that acct. Ive never heard of being able to log back in to a smoldering avatar on the ground.
Only thing you can do is wait for a reply. If you truly have commited no offense but ArenaNet doubts you are the owner of the acct, you must prove ownership. Supply orginal activation codes from the discs or payment history in the game store or provide date/time stamped screen shots of your characters that prove you have had ownership for a significant timeframe. Years.

grimsouled · Jan 16, 2011, 07:38 AM // 07:38

im not crapping u it load and my body was on fire and it sent me to log screen i didnt have chance to screen shot or i would have

i gave them my product code and name and how long i been playing my char. just wait on respone from them and i will scan and give them ym recipet if that what they want

Damian Greenthumb · Jan 16, 2011, 07:48 AM // 07:48

Thats really the best you can do, most people dont have thier product codes. It is possible to get your acct unlocked, just takes a few days of sweating. now, if you have changed all the login and pass word infos on your acct in conjuntion with informing Anet of a possible hack or compromise of the infos this will cause a lock out.

grimsouled · Jan 16, 2011, 07:51 AM // 07:51

well i had made account on ncsoft store website becuase i bought eotn and they sent me a verifi email and i couldnt get my yahoo email to load and when it ry verfie it said i permantlly blocked

Damian Greenthumb · Jan 16, 2011, 07:55 AM // 07:55

Send your ticket handler a copy of what you got in the yahoo e-mail as well as the original verify e-mail. Overwhelm them with evidence and be POLITE. Write properly and use nice language. And always thank them for their understanding and helpfulness.

Acehole2006 · Jan 16, 2011, 10:21 AM // 10:21

Your probably missed Dhuum banning you :P but yes your body is set on fire afterwards and u probably see this.... Video example from youtube..

http://www.youtube.com/watch?v=3fFYug8nXcM

jeri blade · Jan 16, 2011, 11:26 AM // 11:26

ya am getting same thing 45 error on my main account but my other are still working so dont know log off has normal last week tryed going on this weekend no luck waiting for them to get back to me to but if been banned dont they ban ur ip too even other account linked to same master account still working just dont understand it

Acehole2006 · Jan 16, 2011, 11:33 AM // 11:33

They will only ban that account not ip's, and if its a perma ban you find it hard to get a reply, if its a temp ban you will find they wont contact you and explain until after your ban has finished its duration.

jeri blade · Jan 16, 2011, 11:50 AM // 11:50

ok just gone through all my email and found one from paypal saying account access limited
ect say saying need to update everything and confirm who i am ect could it be something silly like that seen people say they got ban for useing prepay cards, could have paypal sent msg to ncsoft say am under investigation about my account and they ban me thinking i been useing fake paypal cause i payed for everything on my guildwars account with paypal ????

Acehole2006 · Jan 16, 2011, 11:52 AM // 11:52

I very much doubt that ^^. By the way how long is your ban?

Gill Halendt · Jan 16, 2011, 12:11 PM // 12:11

What's the reason of the ban, as mentioned in the error message you receive at login?

Could be a payment issue ("Account Suspended for Payment Fraud").

Yol · Jan 16, 2011, 12:11 PM // 12:11

Quote:

Originally Posted by grimsouled

i put in a support ticket and been 3 hrs.

ANet/support team work on Sundays?

Iuris · Jan 16, 2011, 12:14 PM // 12:14

Quote:

Originally Posted by jeri blade

ok just gone through all my email and found one from paypal saying account access limited
ect say saying need to update everything and confirm who i am ect could it be something silly like that seen people say they got ban for useing prepay cards, could have paypal sent msg to ncsoft say am under investigation about my account and they ban me thinking i been useing fake paypal cause i payed for everything on my guildwars account with paypal ????

Or, more likely, it's a spam message that tries to phish your paypal account data from you by redirecting you to a false paypal login page.

jeri blade · Jan 16, 2011, 12:19 PM // 12:19

see dont even know if mine is a ban all am getting is a screen when i log in saying
code=045
we have detected that your account may have been accessed by an unauthorized
individual account been blocked till u contact support ect.
guild leaders says it a ban so *********

sykoone · Jan 16, 2011, 12:46 PM // 12:46

Quote:

Originally Posted by jeri blade

see dont even know if mine is a ban all am getting is a screen when i log in saying
code=045
we have detected that your account may have been accessed by an unauthorized
individual account been blocked till u contact support ect.
guild leaders says it a ban so *********

If that's the case, be glad you got banned, because you may have been hacked. This particular flavor of 045 is for your protection if your account was accessed from in ip that doesn't match your area of the world. If their system catches it, they will temp ban the account in order to protect you from getting stripped. Support will ask you for various pieces of information such as cd keys, payment information, and anything that can prove you own the account. Just be polite and patient, because it may take a couple of days.

Jan 16, 2011, 07:20 AM // 07:20	#1
grimsouled Pre-Searing Cadet Join Date: Nov 2010	got banned and dont know why well i just got banned didnt know why. I was loading in a town next thing i know i am on fire and i get disconnected all way back to the log in screen and no reason pops up just says code 045. i put in a support ticket and been 3 hrs.

Jan 16, 2011, 07:34 AM // 07:34	#6
Damian Greenthumb Academy Page Join Date: Jun 2007 Location: Hawaii Profession: Me/	From what I have witnessed, Dhuum pops up. Scythe Swipe. Player Dead. Upon logout you can no longer log in on that acct. Ive never heard of being able to log back in to a smoldering avatar on the ground. Only thing you can do is wait for a reply. If you truly have commited no offense but ArenaNet doubts you are the owner of the acct, you must prove ownership. Supply orginal activation codes from the discs or payment history in the game store or provide date/time stamped screen shots of your characters that prove you have had ownership for a significant timeframe. Years. Last edited by Damian Greenthumb; Jan 16, 2011 at 07:38 AM // 07:38..

Jan 16, 2011, 07:38 AM // 07:38	#7
grimsouled Pre-Searing Cadet Join Date: Nov 2010	im not crapping u it load and my body was on fire and it sent me to log screen i didnt have chance to screen shot or i would have i gave them my product code and name and how long i been playing my char. just wait on respone from them and i will scan and give them ym recipet if that what they want Last edited by grimsouled; Jan 16, 2011 at 07:41 AM // 07:41.. Reason: add detail

Jan 16, 2011, 07:23 AM // 07:23	#3
grimsouled Pre-Searing Cadet Join Date: Nov 2010	what was strang it loads i am on fire and dead in town and then instead showing little cinmatic like i saw on youtube it just takes me stright to log in screen

Jan 16, 2011, 07:25 AM // 07:25	#4
End Forge Runner Join Date: Jan 2008 Location: Rubbing Potassium on water fountains. Guild: LF guild that teaches MTSC (did it long ago before gw2 came out and I quit...but I barely remember) Profession: N/A	which little cinematic? if you mean dhuum poping up. Your gone before that happens

Jan 16, 2011, 07:30 AM // 07:30	#5
grimsouled Pre-Searing Cadet Join Date: Nov 2010	well ether way i dont know what i did to get banned hell far as i remember i havnt said anything to anyone i been just minning my own business farming rep in least i got caught in cross fire. ya thats the cinmatic i was talking about couldnt remeber the name.

Jan 16, 2011, 07:48 AM // 07:48	#8
Damian Greenthumb Academy Page Join Date: Jun 2007 Location: Hawaii Profession: Me/	Thats really the best you can do, most people dont have thier product codes. It is possible to get your acct unlocked, just takes a few days of sweating. now, if you have changed all the login and pass word infos on your acct in conjuntion with informing Anet of a possible hack or compromise of the infos this will cause a lock out.

Jan 16, 2011, 07:51 AM // 07:51	#9
grimsouled Pre-Searing Cadet Join Date: Nov 2010	well i had made account on ncsoft store website becuase i bought eotn and they sent me a verifi email and i couldnt get my yahoo email to load and when it ry verfie it said i permantlly blocked

Jan 16, 2011, 07:55 AM // 07:55	#10
Damian Greenthumb Academy Page Join Date: Jun 2007 Location: Hawaii Profession: Me/	Send your ticket handler a copy of what you got in the yahoo e-mail as well as the original verify e-mail. Overwhelm them with evidence and be POLITE. Write properly and use nice language. And always thank them for their understanding and helpfulness.

Jan 16, 2011, 10:21 AM // 10:21	#11
Acehole2006 Lion's Arch Merchant Join Date: Oct 2006 Location: United Kingdom Essex Guild: Fight For The Win Profession: Mo/	Your probably missed Dhuum banning you :P but yes your body is set on fire afterwards and u probably see this.... Video example from youtube.. http://www.youtube.com/watch?v=3fFYug8nXcM

Jan 16, 2011, 11:26 AM // 11:26	#12
jeri blade Ascalonian Squire Join Date: Jun 2008 Guild: Til Profession: R/	ya am getting same thing 45 error on my main account but my other are still working so dont know log off has normal last week tryed going on this weekend no luck waiting for them to get back to me to but if been banned dont they ban ur ip too even other account linked to same master account still working just dont understand it

Jan 16, 2011, 11:33 AM // 11:33	#13
Acehole2006 Lion's Arch Merchant Join Date: Oct 2006 Location: United Kingdom Essex Guild: Fight For The Win Profession: Mo/	They will only ban that account not ip's, and if its a perma ban you find it hard to get a reply, if its a temp ban you will find they wont contact you and explain until after your ban has finished its duration.

Jan 16, 2011, 11:50 AM // 11:50	#14
jeri blade Ascalonian Squire Join Date: Jun 2008 Guild: Til Profession: R/	ok just gone through all my email and found one from paypal saying account access limited ect say saying need to update everything and confirm who i am ect could it be something silly like that seen people say they got ban for useing prepay cards, could have paypal sent msg to ncsoft say am under investigation about my account and they ban me thinking i been useing fake paypal cause i payed for everything on my guildwars account with paypal ????

Jan 16, 2011, 11:52 AM // 11:52	#15
Acehole2006 Lion's Arch Merchant Join Date: Oct 2006 Location: United Kingdom Essex Guild: Fight For The Win Profession: Mo/	I very much doubt that ^^. By the way how long is your ban?

Jan 16, 2011, 12:11 PM // 12:11	#16
Gill Halendt Desert Nomad Join Date: Mar 2008	What's the reason of the ban, as mentioned in the error message you receive at login? Could be a payment issue ("Account Suspended for Payment Fraud").

Jan 16, 2011, 12:19 PM // 12:19	#19
jeri blade Ascalonian Squire Join Date: Jun 2008 Guild: Til Profession: R/	see dont even know if mine is a ban all am getting is a screen when i log in saying code=045 we have detected that your account may have been accessed by an unauthorized individual account been blocked till u contact support ect. guild leaders says it a ban so *********