Help! - Guild Wars Forums

finalfan123 · Jun 11, 2011, 05:47 PM // 17:47

Hi,

I quit gw a while ago but i found out a colleague at work was still playing it so i wanted to relog again.

It seemed my account got hacked so i did the whole procedure with ncsoft to retrieve my account.

When i finally was able to change password and log in, my account was empty... I didn't mind my storage was emptied but i did found it a problem all my fow armors, chaos gloves, equiped high end weapons & sup vigors were gone...

I asked ncsoft to restore the items etc but they said they never refund...

I'd like to restore at least my ranger and warrior's chaos gloves so this is my post where i say i'll gladly accept any support given.

Thank you,

Yours sincerely,

'We All Love'
Proud GW-player since 2005.

MYSTAKE · Jun 11, 2011, 06:15 PM // 18:15

I'm sorry for you but this isn't gonna happen

RedDog91 · Jun 11, 2011, 06:16 PM // 18:16

No one here can help you.
NCsoft handles the support for the game, but they are not the developers, merely the publisher. So they have no power to restore lost account items.
They can restore lost accounts (given adequate proof is supplied), but they do not have any control of anything in-game.

HigherMinion · Jun 11, 2011, 06:16 PM // 18:16

Meh, unlucky, but this happened to a friend of mine and we just gave him enough to get 1k armour and a basic weapon set, as that is all you need to play this game.

You don't go from nothing->Obsidian armour.

Calista Blackblood · Jun 11, 2011, 06:24 PM // 18:24

Anet support has always had a blanket statement in this instance,they Can not restore items

Jun 11, 2011, 05:47 PM // 17:47	#1
finalfan123 Ascalonian Squire Join Date: Feb 2009	Help! Hi, I quit gw a while ago but i found out a colleague at work was still playing it so i wanted to relog again. It seemed my account got hacked so i did the whole procedure with ncsoft to retrieve my account. When i finally was able to change password and log in, my account was empty... I didn't mind my storage was emptied but i did found it a problem all my fow armors, chaos gloves, equiped high end weapons & sup vigors were gone... I asked ncsoft to restore the items etc but they said they never refund... I'd like to restore at least my ranger and warrior's chaos gloves so this is my post where i say i'll gladly accept any support given. Thank you, Yours sincerely, 'We All Love' Proud GW-player since 2005.

Jun 11, 2011, 06:24 PM // 18:24	#5
Calista Blackblood Permanently Banned Join Date: Oct 2007 Location: Northern Ireland Guild: Nowhere To Run Nowhere To [Hide] Profession: N/	Anet support has always had a blanket statement in this instance,they Can not restore items __________________ *The best goodbyes are like a knife in the dark: short, simple and to the point*

Jun 11, 2011, 06:15 PM // 18:15	#2
MYSTAKE Lion's Arch Merchant Join Date: Jun 2009 Location: Gallarate, VA Italy Guild: Bring Your Own Biatch [BYOB] Profession: A/Me	I'm sorry for you but this isn't gonna happen

Jun 11, 2011, 06:16 PM // 18:16	#3
RedDog91 Desert Nomad Join Date: Oct 2007 Location: Farming for Nick gifts Profession: R/	No one here can help you. NCsoft handles the support for the game, but they are not the developers, merely the publisher. So they have no power to restore lost account items. They can restore lost accounts (given adequate proof is supplied), but they do not have any control of anything in-game.

Jun 11, 2011, 06:16 PM // 18:16	#4
HigherMinion Forge Runner Join Date: May 2008 Location: East Anglia, UK Guild: Order of [Thay] Profession: N/	Meh, unlucky, but this happened to a friend of mine and we just gave him enough to get 1k armour and a basic weapon set, as that is all you need to play this game. You don't go from nothing->Obsidian armour.