Lost items after crash - Guild Wars Forums

ardorien · Feb 23, 2012, 06:51 PM // 18:51

I did use the search function, so I apologize in advance if this issue has been raised before.

I did a Northlands run for a low-level necromancer in Pre-Searing about 30 minutes ago. The player paid 400g for the run and said I'd get to keep all drops. To my surprise the necromancer boss dropped a Charr Salvage Kit. The player had to leave so he left me alone in the area to pick up everything. I did, and the game crashed while transporting to Ascalon City:

"Guild Wars was unable to complete the operation. Please try again in a few minutes"

I log back in and find myself in Ascalon City... except half the items I picked up are gone, including the kit. What's up with that? Is there any way I can contact Support and get these back?

I'm sure the support people have bigger fish to fry but still. Thanks in advance.

Kendil · Feb 23, 2012, 07:03 PM // 19:03

Here's the support site: http://www.guildwars.com/support/default.php

It might be possible to do this with their restore-you-hacked-account-thingy, but I think you'll have to be lucky for it to be as precise as you need it. Not sure if they'd do it anyways as your account wasn't stolen or anything, you're just unlucky. Mail them anyways and see if you can have some help. They won't compensate you though, just restore your account to a previous state.

Gabs88 · Feb 23, 2012, 07:05 PM // 19:05

Nah, it's lost trust me.. =\ Hacked thing is only for hacked accounts

Olle · Feb 23, 2012, 07:51 PM // 19:51

No, that feature is ONLY for hacked accounts, nothing else

Not New · Feb 23, 2012, 09:01 PM // 21:01

LoL..I remember last time this happened... how many claims were there? Too many to count really...At least it was never as bad as 9 Dragons got in the end. Never under estimate the power of greed.

Kamatsu · Feb 23, 2012, 10:23 PM // 22:23

Unfortunately we are a fan site, and thus have no control or influence with support issue's. You will need to contact Guild Wars support and explain the situation. They will then assist you if they can, or let you know if they won't be able to assist you with this issue. I'd suggest it's better to contact them no matter what else is said here, as they have final say on the matter.

Guild Wars Support: http://www.guildwars.com/support/gameupdates/
Guild Wars Support Forums: https://forum.guildwars.com/forum

Thread Closed (as users & Guru can only refer you to GW Support).

Feb 23, 2012, 06:51 PM // 18:51	#1
ardorien Pre-Searing Cadet Join Date: Jul 2011	Lost items after crash I did use the search function, so I apologize in advance if this issue has been raised before. I did a Northlands run for a low-level necromancer in Pre-Searing about 30 minutes ago. The player paid 400g for the run and said I'd get to keep all drops. To my surprise the necromancer boss dropped a Charr Salvage Kit. The player had to leave so he left me alone in the area to pick up everything. I did, and the game crashed while transporting to Ascalon City: "Guild Wars was unable to complete the operation. Please try again in a few minutes" I log back in and find myself in Ascalon City... except half the items I picked up are gone, including the kit. What's up with that? Is there any way I can contact Support and get these back? I'm sure the support people have bigger fish to fry but still. Thanks in advance.

Feb 23, 2012, 10:23 PM // 22:23	#6
Kamatsu Moderator Join Date: May 2005 Location: Australia	Unfortunately we are a fan site, and thus have no control or influence with support issue's. You will need to contact Guild Wars support and explain the situation. They will then assist you if they can, or let you know if they won't be able to assist you with this issue. I'd suggest it's better to contact them no matter what else is said here, as they have final say on the matter. Guild Wars Support: http://www.guildwars.com/support/gameupdates/ Guild Wars Support Forums: https://forum.guildwars.com/forum Thread Closed (as users & Guru can only refer you to GW Support). __________________ Have a moderation related issue or just want to chat? Send me a PM

Feb 23, 2012, 07:03 PM // 19:03	#2
Kendil Krytan Explorer Join Date: Apr 2009 Location: Sweden	Here's the support site: http://www.guildwars.com/support/default.php It might be possible to do this with their restore-you-hacked-account-thingy, but I think you'll have to be lucky for it to be as precise as you need it. Not sure if they'd do it anyways as your account wasn't stolen or anything, you're just unlucky. Mail them anyways and see if you can have some help. They won't compensate you though, just restore your account to a previous state.

Feb 23, 2012, 07:05 PM // 19:05	#3
Gabs88 Desert Nomad Join Date: Jan 2011	Nah, it's lost trust me.. =\ Hacked thing is only for hacked accounts

Feb 23, 2012, 07:51 PM // 19:51	#4
Olle Furnace Stoker Join Date: Aug 2008 Location: Ign: Miniature Julia Guild: Teh Academy[PhD] Profession: W/	No, that feature is ONLY for hacked accounts, nothing else

Feb 23, 2012, 09:01 PM // 21:01	#5
Not New Academy Page Join Date: Jan 2012 Location: Where the Occupation takes me Guild: Occupy this [site] Profession: Mo/D	LoL..I remember last time this happened... how many claims were there? Too many to count really...At least it was never as bad as 9 Dragons got in the end. Never under estimate the power of greed.