How long does Anet takes to respond to a account problem...? - Guild Wars Forums

pug_ster · May 02, 2012, 10:59 PM // 22:59

Hi again.

http://www.guildwarsguru.com/forum/w...t10509319.html

2 days ago I was hesitant or not to decide whether I should get GW to not. After hearing your opinions, I brought the GW the complete edition now I have another problem. I already used my email address and activated gw2. I want to use my email address which I used a few years back for the 14 day trial. I don't remember the character names and passwords. Attempted to reset my password, but it won't take. So yesterday I sent a trouble ticket to anet about my account issue but they didn't respond. How long do they typically respond to trouble tickets in terms of account problems? Do I need to provide additional information like telling them the serial # that I wish to activate my gw with? Thanks.

**cosyfiep** · May 03, 2012, 05:08 AM // 05:08

you should get an email back in a few days...they might be pretty slammed still from the beta weekend and the errors that people were having from that.

KZaske · May 03, 2012, 07:37 AM // 07:37

I do hope you realize that using different e-mails for Guild Wars and Guild Wars 2 you may not be able to link the two accounts. Either way, it may be to your benefit to go to the support forum: https://forum.guildwars.com/forum/ and file a ticket there. Gaile is usually very quick to resolve issues compaired to the normal procedure.

rusticgamer · May 03, 2012, 08:36 PM // 20:36

Whenever I sent them an e-mail, I received a response the following day or the day after that.

But as someone metioned above it might take longer since they are working on gw2 too. Be patient.

rotaulave · May 04, 2012, 03:06 AM // 03:06

I wrote them 3 times during the beta got answers in 24hrs

pug_ster · May 05, 2012, 01:26 PM // 13:26

I got a response from ncsoft. Because I purchased 'upgrades' using my email account, IE EOTN, and storage unit and other stuff, I use my email address. When I checked the game accounts, my friend's email address is there. So is my friend's email address and my email address the account is linked? Also, I don't see gw2 in the ncsoft website. Is that normal? Thanks.

Also, can you have 2 gw game accounts linked to one ncsoft account? If so, can you log into the 2 gw game accounts at the same time? Thanks.

**Marty Silverblade** · May 05, 2012, 11:10 PM // 23:10

I don't really know much about the email/ncsoft account issues but running multiple copies of GW on the one computer has been doable for ages. See here: http://www.guildwarsguru.com/forum/i...t10373154.html

pug_ster · May 05, 2012, 11:29 PM // 23:29

Actually I used my key and activated an @ncsoft account. Thanks for your replies.

May 02, 2012, 10:59 PM // 22:59	#1
pug_ster Lion's Arch Merchant Join Date: May 2006 Guild: I dunno Profession: N/Me	How long does Anet takes to respond to a account problem...? Hi again. http://www.guildwarsguru.com/forum/w...t10509319.html 2 days ago I was hesitant or not to decide whether I should get GW to not. After hearing your opinions, I brought the GW the complete edition now I have another problem. I already used my email address and activated gw2. I want to use my email address which I used a few years back for the 14 day trial. I don't remember the character names and passwords. Attempted to reset my password, but it won't take. So yesterday I sent a trouble ticket to anet about my account issue but they didn't respond. How long do they typically respond to trouble tickets in terms of account problems? Do I need to provide additional information like telling them the serial # that I wish to activate my gw with? Thanks. Last edited by pug_ster; May 02, 2012 at 11:02 PM // 23:02..

May 03, 2012, 05:08 AM // 05:08	#2
cosyfiep are we there yet? Join Date: Dec 2005 Location: in a land far far away Guild: guild? I am supposed to have a guild? Profession: Rt/	you should get an email back in a few days...they might be pretty slammed still from the beta weekend and the errors that people were having from that. __________________ where is the 'all you can eat' cookie bar?

May 05, 2012, 01:26 PM // 13:26	#6
pug_ster Lion's Arch Merchant Join Date: May 2006 Guild: I dunno Profession: N/Me	I got a response from ncsoft. Because I purchased 'upgrades' using my email account, IE EOTN, and storage unit and other stuff, I use my email address. When I checked the game accounts, my friend's email address is there. So is my friend's email address and my email address the account is linked? Also, I don't see gw2 in the ncsoft website. Is that normal? Thanks. Also, can you have 2 gw game accounts linked to one ncsoft account? If so, can you log into the 2 gw game accounts at the same time? Thanks. Last edited by pug_ster; May 05, 2012 at 08:24 PM // 20:24..

May 05, 2012, 11:10 PM // 23:10	#7
Marty Silverblade Administrator Join Date: Jun 2006	I don't really know much about the email/ncsoft account issues but running multiple copies of GW on the one computer has been doable for ages. See here: http://www.guildwarsguru.com/forum/i...t10373154.html __________________

May 03, 2012, 07:37 AM // 07:37	#3
KZaske Jungle Guide Join Date: Jun 2006 Location: Boise Idaho Guild: Druids Of Old (DOO) Profession: R/Mo	I do hope you realize that using different e-mails for Guild Wars and Guild Wars 2 you may not be able to link the two accounts. Either way, it may be to your benefit to go to the support forum: https://forum.guildwars.com/forum/ and file a ticket there. Gaile is usually very quick to resolve issues compaired to the normal procedure.

May 03, 2012, 08:36 PM // 20:36	#4
rusticgamer Frost Gate Guardian Join Date: Feb 2012 Location: With Courage and Muriel Guild: Guild Nirvana [GN] Profession: A/	Whenever I sent them an e-mail, I received a response the following day or the day after that. But as someone metioned above it might take longer since they are working on gw2 too. Be patient.

May 04, 2012, 03:06 AM // 03:06	#5
rotaulave Wilds Pathfinder Join Date: May 2005 Location: Ftl Fla Guild: Knights of Pallas [KOP] Profession: W/Mo	I wrote them 3 times during the beta got answers in 24hrs

May 05, 2012, 11:29 PM // 23:29	#8
pug_ster Lion's Arch Merchant Join Date: May 2006 Guild: I dunno Profession: N/Me	Actually I used my key and activated an @ncsoft account. Thanks for your replies.