i'm in a bit of a mess. need some help. - Guild Wars Forums

dumimare · Aug 08, 2008, 03:36 PM // 15:36

so, i used to have prophecies and nightfall on one account and then bought factions. instead of adding the key to my account i created a new account. that's mistake number 1.

upon searching the net, and plaync support, i found i can send a request for the key to be added to my preferred account. all fine and dandy, up until i noticed they require the access keys to all the campaigns. well, the thing is, and this is mistake number 2, 3 and 4, i threw away plastic gamecards with the access keys after using them.

so, i have one last hope. is there anyway i can find out the access keys of all the campaigns of my 2 accounts?

thanks for any input on this.

*fingers crossed*

Taurucis · Aug 08, 2008, 03:38 PM // 15:38

Quote:

Originally Posted by dumimare

so, i used to have prophecies and nightfall on one account and then bought factions. instead of adding the key to my account i created a new account. that's mistake number 1.

upon searching the net, and plaync support, i found i can send a request for the key to be added to my preferred account. all fine and dandy, up until i noticed they require the access keys to all the campaigns. well, the thing is, and this is mistake number 2, 3 and 4, i threw away plastic gamecards with the access keys after using them.

so, i have one last hope. is there anyway i can find out the access keys of all the campaigns of my 2 accounts?

I don't think so. There *might* be a way, but I'm not sure, and if there is I have never heard of it.

Pleikki · Aug 08, 2008, 03:44 PM // 15:44

Nope, there is no way, you need buy new factions if you want add it into your nf-prophs acc

*Darcy* · Aug 08, 2008, 03:45 PM // 15:45

Support doesn't want you to recite the key codes to them. They want images of the actual paper slip/plastic card or however the code came in the original box.

They want PROOF that you were the original purchaser of the game.

dumimare · Aug 08, 2008, 03:51 PM // 15:51

Quote:

Originally Posted by Darcy

Support doesn't want you to recite the key codes to them. They want images of the actual paper slip/plastic card or however the code came in the original box.

They want PROOF that you were the original purchaser of the game.

well, http://www.plaync.com/us/support/doc_5093.html says otherwise. it says they want you to insert the access keys in the support form.

Painbringer · Aug 08, 2008, 06:00 PM // 18:00

Can you look up your added key # from the options screen on the log menu? just a thought

dumimare · Aug 08, 2008, 09:37 PM // 21:37

Quote:

Originally Posted by Painbringer

Can you look up your added key # from the options screen on the log menu? just a thought

don't know... can i? i'll check

edit: no you can not

Kamatsu · Aug 09, 2008, 06:28 AM // 06:28

Do NOT suggest anything which breach's the EULA and/or TOS please. Anything which breach's the EULA/TOS is illegal, and GWG does not allow illegal content/suggestions/advice/etc to be posted - please read the GWG Forum Rules:

http://www.guildwarsguru.com/content...nes-id2030.php

--------------------------

dumimare - do you have the receipts from purchase of the games? If you have those, they might help prove your the owner of the account(s).

In either case, your best bet would likely to be to create a ticket with support and give as much information as you can, such as your full name, the e-mail addresses' used for all accounts, your situation with the receipt's and/or code cards/paper's, etc. They are the only ones who will really be able to tell you if they can help you or not.

dumimare · Aug 09, 2008, 09:28 AM // 09:28

in all honesty i hardly ever keep any receits.

Elder III · Aug 09, 2008, 10:26 AM // 10:26

try a support ticket with Anet, it won't hurt to try, but based on what you have said so far, I'm afraid you won't have much success.

dumimare · Aug 09, 2008, 12:35 PM // 12:35

i sent them a ticket, and now i'm hoping for the best. worst case scenario: i'm buying factions again. there's a local games magazine that's offering it for roughly $10 so it's a bargain.

thelessa · Aug 09, 2008, 01:44 PM // 13:44

I have heard that they will cansel the old number and give you a new one to add to your account. Can't hurt to ask

Commander Ryker · Aug 09, 2008, 03:12 PM // 15:12

Quote:

Originally Posted by dumimare

in all honesty i hardly ever keep any receits.

You should keep receipts for everything, even groceries.

dumimare · Aug 09, 2008, 05:53 PM // 17:53

Quote:

Originally Posted by thelessa

I have heard that they will cansel the old number and give you a new one to add to your account. Can't hurt to ask

that would be awesome. *fingers crossed*

Aug 08, 2008, 03:36 PM // 15:36	#1
dumimare Academy Page Join Date: Jul 2008 Location: Bat Country Guild: Heavens Rebels [HR] Profession: D/	i'm in a bit of a mess. need some help. so, i used to have prophecies and nightfall on one account and then bought factions. instead of adding the key to my account i created a new account. that's mistake number 1. upon searching the net, and plaync support, i found i can send a request for the key to be added to my preferred account. all fine and dandy, up until i noticed they require the access keys to all the campaigns. well, the thing is, and this is mistake number 2, 3 and 4, i threw away plastic gamecards with the access keys after using them. so, i have one last hope. is there anyway i can find out the access keys of all the campaigns of my 2 accounts? thanks for any input on this. fingers crossed

Aug 08, 2008, 03:45 PM // 15:45	#4
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	Support doesn't want you to recite the key codes to them. They want images of the actual paper slip/plastic card or however the code came in the original box. They want PROOF that you were the original purchaser of the game. __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Aug 09, 2008, 06:28 AM // 06:28	#8
Kamatsu Moderator Join Date: May 2005 Location: Australia	Do NOT suggest anything which breach's the EULA and/or TOS please. Anything which breach's the EULA/TOS is illegal, and GWG does not allow illegal content/suggestions/advice/etc to be posted - please read the GWG Forum Rules: http://www.guildwarsguru.com/content...nes-id2030.php -------------------------- dumimare - do you have the receipts from purchase of the games? If you have those, they might help prove your the owner of the account(s). In either case, your best bet would likely to be to create a ticket with support and give as much information as you can, such as your full name, the e-mail addresses' used for all accounts, your situation with the receipt's and/or code cards/paper's, etc. They are the only ones who will really be able to tell you if they can help you or not. __________________ Have a moderation related issue or just want to chat? Send me a PM

Aug 08, 2008, 03:44 PM // 15:44	#3
Pleikki WTB q8 15^50 Weapons! Join Date: Nov 2006 Guild: ???oo ???ugs ???lan [?????????]	Nope, there is no way, you need buy new factions if you want add it into your nf-prophs acc

Aug 08, 2008, 06:00 PM // 18:00	#6
Painbringer Furnace Stoker Join Date: Jun 2006 Location: Minnesota Guild: Black Widows of Death Profession: W/Mo	Can you look up your added key # from the options screen on the log menu? just a thought

Aug 09, 2008, 09:28 AM // 09:28	#9
dumimare Academy Page Join Date: Jul 2008 Location: Bat Country Guild: Heavens Rebels [HR] Profession: D/	in all honesty i hardly ever keep any receits.

Aug 09, 2008, 10:26 AM // 10:26	#10
Elder III Furnace Stoker Join Date: Jan 2007 Location: Ohio Guild: I Will Never Join Your Guild (NTY) Profession: R/	try a support ticket with Anet, it won't hurt to try, but based on what you have said so far, I'm afraid you won't have much success.

Aug 09, 2008, 12:35 PM // 12:35	#11
dumimare Academy Page Join Date: Jul 2008 Location: Bat Country Guild: Heavens Rebels [HR] Profession: D/	i sent them a ticket, and now i'm hoping for the best. worst case scenario: i'm buying factions again. there's a local games magazine that's offering it for roughly $10 so it's a bargain.

Aug 09, 2008, 01:44 PM // 13:44	#12
thelessa Jungle Guide Join Date: Jun 2005 Location: Texas Guild: Purple Puzycats Profession: R/Mo	I have heard that they will cansel the old number and give you a new one to add to your account. Can't hurt to ask