Where did my account go? - Guild Wars Forums

mantxi · Jul 23, 2011, 02:18 PM // 14:18

I tried to log in to my account after a 2-3 years break and this is what I get:

What can I do about it? I can send an email to ANet, but I bought the game like 6 years ago and I have no idea where the boxes and CD keys might be :-/ I can still give the number of the credit card used to buy some online things at the store, so that may help.

Any suggestions? Did it ever happen to you before?

RedDog91 · Jul 23, 2011, 02:31 PM // 14:31

Wow, never heard this one before....
You could try going to the official support forums and making a post there. They'll tell you to contact support, but if you explain things carefully they may ask you to supply details through PM (do not supply account details in the thread as others may be able to steal your account). Only send details to a user that has the official arenanet symbol next to their name.

Iuris · Jul 23, 2011, 02:33 PM // 14:33

Was your account perhaps only a trial account?

Calista Blackblood · Jul 23, 2011, 02:34 PM // 14:34

It's entirely an account issue which we can't help you with. Your best bet is to contact support.

Jul 23, 2011, 02:18 PM // 14:18	#1
mantxi Krytan Explorer Join Date: Oct 2005 Guild: Hell Lambs [HL] Profession: Mo/Me	Where did my account go? I tried to log in to my account after a 2-3 years break and this is what I get: What can I do about it? I can send an email to ANet, but I bought the game like 6 years ago and I have no idea where the boxes and CD keys might be :-/ I can still give the number of the credit card used to buy some online things at the store, so that may help. Any suggestions? Did it ever happen to you before?

Jul 23, 2011, 02:34 PM // 14:34	#4
Calista Blackblood Permanently Banned Join Date: Oct 2007 Location: Northern Ireland Guild: Nowhere To Run Nowhere To [Hide] Profession: N/	It's entirely an account issue which we can't help you with. Your best bet is to contact support. __________________ *The best goodbyes are like a knife in the dark: short, simple and to the point*

Jul 23, 2011, 02:31 PM // 14:31	#2
RedDog91 Desert Nomad Join Date: Oct 2007 Location: Farming for Nick gifts Profession: R/	Wow, never heard this one before.... You could try going to the official support forums and making a post there. They'll tell you to contact support, but if you explain things carefully they may ask you to supply details through PM (do not supply account details in the thread as others may be able to steal your account). Only send details to a user that has the official arenanet symbol next to their name.

Jul 23, 2011, 02:33 PM // 14:33	#3
Iuris Forge Runner Join Date: Nov 2006 Guild: Crazy ducks from the Forest Profession: W/	Was your account perhaps only a trial account?