Can i get my account rolled back? - Guild Wars Forums

Alex1 · Jan 04, 2013, 11:39 AM // 11:39

Hey guys, 6 months ago i got hacked and ppl deleted every character, now i want to get back in the game.. will they be able to roll it back?

thx for replies

**cosyfiep** · Jan 04, 2013, 03:59 PM // 15:59

you will have to ask support. Have you contacted them yet?

Alex1 · Jan 05, 2013, 01:34 PM // 13:34

Yes, i did they dident tell me an answer yet, they want to verify its my account

bsoltan · Jan 20, 2013, 04:42 PM // 16:42

cosyfiep is right, only GW Support will be able to help you. For more information there is this from the wiki:

http://wiki.guildwars.com/wiki/Accou...omised_account

If your account is compromised (i.e. hacked), it can sometimes be restored by ArenaNet under the following conditions:

The hack must have taken place on or after 1 October 2011.
You must be able to verify ownership.
The hack cannot have involved a third-party tool that you used.
Only the account can be restored and only to a specific point in time prior to the hack, e.g. you can restore a specific character or item.

King of kill3rs · May 26, 2013, 10:02 PM // 22:02

i think they stopped renewing to a specific time actually because gaile gray posted this on the website and they are telling me i would just get my account back and nothing else

anyways i will do alot of begging xD

Bristlebane · May 26, 2013, 10:35 PM // 22:35

Sorry to hear about your lost characters. In worst case you can join the upcoming Prophecies walkthrough where up to 20 or so players getting together to play through the game once more.

**cosyfiep** · May 26, 2013, 10:57 PM // 22:57

it is no longer available:

From the official support forum (hahahahaaa)

https://forum.guildwars.com/forum/fo...t-Restorations

Quote:

EDIT 13 March 2013: The Guild Wars Account Restoration Tool is currently unavailable. It has, in fact, been non-operational since Summer of 2012. With regret, we will not be able to restore Guild Wars accounts for the foreseeable future. If the tool becomes available again, I will update this thread and re-stick it to the top of the Account Support Forum.

King of kill3rs · May 26, 2013, 11:55 PM // 23:55

i think i will hate my life playing guild wars now... im just begging for my main back...

i feel im gonna need a guild but i cant be in one anymore i mean i cant fow i cant UW... NOTHING ugh

Zahr Dalsk · May 26, 2013, 11:59 PM // 23:59

Wait Guild Wars has a support forum? I should whine about my ban there :P

Kamatsu · Jun 03, 2013, 08:49 AM // 08:49

Question answered.... and if anyone has any questions regarding account bans, or support issue's - please take it up with GW Support, as we can not help you.

GW support: http://www.guildwars.com/support/
GW Support Forum: https://forum.guildwars.com/forum

Thread Closed.

Jan 04, 2013, 11:39 AM // 11:39	#1
Alex1 Frost Gate Guardian Join Date: May 2010	Can i get my account rolled back? Hey guys, 6 months ago i got hacked and ppl deleted every character, now i want to get back in the game.. will they be able to roll it back? thx for replies

Jan 04, 2013, 03:59 PM // 15:59	#2
cosyfiep are we there yet? Join Date: Dec 2005 Location: in a land far far away Guild: guild? I am supposed to have a guild? Profession: Rt/	you will have to ask support. Have you contacted them yet? __________________ where is the 'all you can eat' cookie bar?

May 26, 2013, 10:02 PM // 22:02	#5
King of kill3rs Pre-Searing Cadet Join Date: Jun 2012 Guild: Dead Profession: N/Rt	yeahhhhhhhh i think they stopped renewing to a specific time actually because gaile gray posted this on the website and they are telling me i would just get my account back and nothing else anyways i will do alot of begging xD

Jun 03, 2013, 08:49 AM // 08:49	#10
Kamatsu Moderator Join Date: May 2005 Location: Australia	Question answered.... and if anyone has any questions regarding account bans, or support issue's - please take it up with GW Support, as we can not help you. GW support: http://www.guildwars.com/support/ GW Support Forum: https://forum.guildwars.com/forum Thread Closed. __________________ Have a moderation related issue or just want to chat? Send me a PM

Jan 05, 2013, 01:34 PM // 13:34	#3
Alex1 Frost Gate Guardian Join Date: May 2010	Yes, i did they dident tell me an answer yet, they want to verify its my account

Jan 20, 2013, 04:42 PM // 16:42	#4
bsoltan Site Contributor Join Date: Dec 2005 Location: UK Guild: [SoF]	cosyfiep is right, only GW Support will be able to help you. For more information there is this from the wiki: http://wiki.guildwars.com/wiki/Accou...omised_account If your account is compromised (i.e. hacked), it can sometimes be restored by ArenaNet under the following conditions: The hack must have taken place on or after 1 October 2011. You must be able to verify ownership. The hack cannot have involved a third-party tool that you used. Only the account can be restored and only to a specific point in time prior to the hack, e.g. you can restore a specific character or item.

May 26, 2013, 10:35 PM // 22:35	#6
Bristlebane Desert Nomad Join Date: Jan 2008 Profession: Mo/	Sorry to hear about your lost characters. In worst case you can join the upcoming Prophecies walkthrough where up to 20 or so players getting together to play through the game once more.

May 26, 2013, 11:55 PM // 23:55	#8
King of kill3rs Pre-Searing Cadet Join Date: Jun 2012 Guild: Dead Profession: N/Rt	i think i will hate my life playing guild wars now... im just begging for my main back... i feel im gonna need a guild but i cant be in one anymore i mean i cant fow i cant UW... NOTHING ugh

May 26, 2013, 11:59 PM // 23:59	#9
Zahr Dalsk Grotto Attendant Join Date: Aug 2007 Location: Canada	Wait Guild Wars has a support forum? I should whine about my ban there :P