As I recall, you can't get to House Zu Heltzer without befriending the Kurziks. That means you'd need to be a Kurzick and not a Luxon. So how do you change? Earn Kurzick points until you hit 10,000 kurzick points. Then you get to befriend the Kurzicks and get the quest to enter House Zu Heltzer.
I think that is how you do it.
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