Curse

LtMansson · May 11, 2005, 08:45 AM // 08:45

WHY doesn't ncsoft admit that people are having major problems with GW, resulting in crashes and BSOD etc?
Perhaps it's just me and 10 other unlucky souls with these problems?

ncsoft are probably working ungodly hours to solve this, but (at least) I would feel so much better if they would just go public and
admit that this is a major problem right now.
Please help.
Thanks

Omega_2005 · May 11, 2005, 08:49 AM // 08:49

Is it me or have you accidentally done this same post twice??

Delete one of your older posts of the same thing, before both of these threads get closed!

TO DELETE A MESSAGE/THREAD~
click Edit on your post. on the Delete Message, click on the Delete message option. Ignore the editing function and click on the Delete Message JavaButton. Your message will then be deleted.

LtMansson · May 11, 2005, 08:56 AM // 08:56

Weird, well I can't find out how that would be possible though? (To close it)
But I've learned how to make a poll...

It seems to be impossible to delete a "thread starter". Np doing so with replies though.
I'd very much like to delete this thread as well, to make improvements on the title...

ThePostman · May 11, 2005, 09:19 AM // 09:19

I dont have any problems people have on these forums, only a bit of lag sometimes which I can life with atm.

Maybe GW really boosts up your CPU temp. and your PC reboots? Ever thought about a good airflow?

Thelesto · May 11, 2005, 09:42 AM // 09:42

ThePostman, there IS something wrong with the code... Think of this: I've tried about Anything a "normal" person could do with his/her computer:

1. I've changed all the hardware in this computer three times and it still keeps crashing.

2.I've tweaked the BIOS, no success there either.

3.I've formatted my computer 3 times now, and taking away ALL "unnecessary" hardware (eg. 2nd CD-rom, 2nd harddrive) aswell as getting the newest drivers for Everything

4. I've moved this computer to a friend with a 100/10 fiber line, no change.

5. Since i was so friggin desperate, I actually made a customized water-cooling system for my VGA/CPU (took me about 20hours to create). Although my computer/vga now can be overclocked like mad, I still Can't play GW!

Yes, I'm pissed off at the moment bqs of the fact that I've spent ~45$ on this game, atleast 30 hours to try and getting it to run and the fact that tech support is a complete friggin joke. When i had a graphic problem with WoW, I got a response within 10 minutes, and the problem got solved shortly after I got the email. I'm still waiting for the NCsoft tech-support to reply to me...after 3 days and 5 mails...

EDIT: Yes, I played the beta(s) and informed NCsoft about the problem. They basically told me to shut up.

Ramus · May 11, 2005, 01:21 PM // 13:21

I haven't had problems, but ive seen some people who have. I'd wait for the first patch at least before making to big of a deal though. (I had to wait 2 months for the first KOTR to work with my old system)

Thelesto · May 11, 2005, 01:42 PM // 13:42

Yeah, but is it reasonable to keep paying customers waiting? Would You like to wait two months for a pizza? By the time it arrives, it's cold and you dont want it.

Phantium · May 11, 2005, 01:57 PM // 13:57

Quote:

Originally Posted by Thelesto

Yeah, but is it reasonable to keep paying customers waiting? Would You like to wait two months for a pizza? By the time it arrives, it's cold and you dont want it.

Don't forget, it'll be moulded by that time...

In reply to the post, i don't have any problems here at all.

To those who have a BSOD, please notify me with the driver it fails with. Or a screenshot/picture of your monitor BSOD.. So i could help you solve it.

Elurian · May 11, 2005, 02:08 PM // 14:08

how about posting the specs on what you're running and what exactly you're doing when a BSoD appears. Just saying hey I get a BSoD and I've done x x and x things is great but still doesn't help us (or NCSoft for that matter) figure out what is causing it. If you say when I press 4 or more keys down on the keyboard at the same time then we know what to look for. As to the original topic, I've never had 1 problem with GW and I'm running a system that is five years (at the least it might be 6 or 7) old with a powersupply that is on its last legs.

Phantium · May 11, 2005, 02:11 PM // 14:11

Well, how about this.

Post a pic of your BSOD, or type the error out.
Make a report of your computer hardware, use dxdiag or everest (http://www.lavalys.com/products/over...?pid=1&lang=en)

What you were doing at the time of the crash/bsod/restart/whatever.

And we'll do our best to help you out.

jdwoody · May 11, 2005, 03:09 PM // 15:09

Need another option on the poll (I occasionally get crashes, but it's not too bad). I have had 2 crashes in 100 hours or so of gaming.

That being said multiple people in my guild have common crashes, somtimes having to restart missions multiple times to get everyone through. If there was an option to let someone rejoin a mission it would take care of alot that nonsense...

fluff · May 11, 2005, 06:12 PM // 18:12

In regards to the temperature idea, try this: http://www.guildwarsguru.com/forum/s...ad.php?t=10039

GW does indeed heat my CPU way more than any other program or game does. But it is only GW that does it. Surely this means it is a fault in GW, as I do not have any problems elsewhere.

LtMansson · May 11, 2005, 09:28 PM // 21:28

Regarding "posting specs in here"
I'm having a conversation with Ncsoft about my problems right now and I just sent them my DxDiag after running all available tests in it (I passed on all).
Earlier on I've sent them full specs out of Sisoft Sandra as well as BSOD's. Perhaps a few of you here are sharper than their support staff, but let's keep this thread short and post specs etc in other threads, please.

reality · May 12, 2005, 01:44 AM // 01:44

I've sent them the everest report and my direct x diag, still waiting for another response as I have done everything they suggested, and I have my case open and have cleaned it with a paintbrush to make sure there was no dust left in there.

Still getting freezes, but no error message. If I play on lowest video settings it will freeze and I will have to power down by holding the power button (sometimes it will get stuck on a sound when this happens, but running the game with --nosound doesn't help).

If I turn the video settings to anything but the lowest it will just flat out restart my comp when it decides to have a problem. When I get back to windows there is no error message, but I do have the whole "active desktop recovery" thing.

I have bought a new video card so far, because my GeForce 4 ti 4200 was running HOT. Now I have:

ECS Motherboard with VIA chipset (newest drivers)
Nvidia Geforce fx 5500 128 meg
sb audigy
intel p4 1.7 ghz
netgear wireless network card

my HDs are maxtors.

I have 3 ram sticks, each is 256 meg, I have tried running with each on its own to make sure the different brands didn't affect the game (they are all the same speed though).

Everything is up to date and like many others the beta ran perfectly fine with higher video settings and no lockups.

It should be noted the weird thing I have noticed - at the login screen even it will stutter every now and again, with the sound and video pausing for a second. That is how I can distinguish between my PC having problems and my lag, since when its my PC the sound cuts for a split second too.

Any help as always is appriciated, I have also provided tech support with everything. They have at least replied a couple times, and I have continued to do everything they ask, but it still locks up.

Rememdium · May 12, 2005, 02:45 AM // 02:45

I'm in the same boat. Random reboots within 10 minutes of playing usually. I've never seen a BSOD, it just goes black and makes me hard reboot or reboots itself.

I've done everything they've asked and everything that I've read on every GW forum. Nothing's helped.

Tech Support, while being very prompt, has been extremely frustrating because they insist it's a problem with my power supply. Granted, my computer doesn't have the greatest power supply in the world (200W, it's a small form-factor case by Shuttle), but I've never had any issues with any other games. They're trying to tell me that their menu screen draws more power than 200+ heroes in one place all with power effects going off in City of Heroes? If that's not something wrong with the code, I don't know what is.

The other reason I don't think it's a power problem is because when the game runs, it runs BEAUTIFULLY. I run 1280x1024, 4AA, everything on High except reflections and shadows (Default and Medium respectively) and it's silky smooth.

For the record:
Athlon 2400+
ATi Radeon 9800 Pro
1GB DDR (2 sticks of 512, one Crucial, one Centon)

I've also got a PCI slot fan and a TDK 880N DVD burner in the computer, but both are disconnected right now just in case it's a power issue. Considering disconnecting them has had no noticeable affect on the game, (yet again) I don't think it's a power issue.

What really pisses me off is their insistence that it's my problem and not theirs. I just asked them straight out in an email, "Are you really going to tell me that there isn't even the slightest, most remote chance that this could possibly be a problem with the game client?"

Let's see how they respond to that one.

Emperor Mordred · May 12, 2005, 10:16 AM // 10:16

200W?
i had problems with 2 350W power supplies with GW and other games, my pc just turned off (=power off), now i have a 550W and never had problems again.

my bet is that it isn't the fault of Guild Wars

Principa Discordia · May 12, 2005, 10:25 AM // 10:25

I'm using an Asus K8V-SE motherboard, an AMD Athlon64 3400+, 2Gb OCZ Platinum RAM, and a Chaintech 6600GT AGP. I don't have one single problem with Guild Wars whatsoever.

I've noticed a few mentions of power supply units in here, and anyone using a 200w PSU is pretty much asking for trouble. I'm using a 350w PSU, and it works, but I worry so I'm buying a 600w PSU with dual 12v rails just to be sure (for when I install my cold cathodes, LED's, and new cooling.)

boots559 · May 12, 2005, 10:42 AM // 10:42

I have the same problem, black screen lockups where i have to reset it myself and the random reboots.I'm at the point in tech suport where they asked for my video card temp, which mind you is close to 10C higher than any other game i play(hl2 included at a higher resulotion), i've planed to buy some arctic silver 5 for my cpu and gpu but at this point, i don't really think it's going to help much if at all.

really pisses me off thinking i wasted 50$ on a game i can only play for 15 minutes-who knows before it locks up.

350w. power supply
winxp sp2
2.1ghz althlon xp 2600+
512mb 2100 ram
xfx 6600gt agp
sound blaster live

LtMansson · May 12, 2005, 10:48 AM // 10:48

Interesting idea, about this being (possibly) related to output power.
That's something I'll be following up tonight.
Another thing that came to mind (probably also should have been in this poll):
For you that does have problems running GW, did you ever play the Beta?
Quite a few people are upset about the game crashing after the official release (since it worked fine in Beta) so perhaps there are a few things left in the registry - which are not affected by uninstalling / reinstalling the game?

Emperor Mordred · May 12, 2005, 11:07 AM // 11:07

Quote:

Originally Posted by LtMansson

Interesting idea, about this being (possibly) related to output power.
That's something I'll be following up tonight.
Another thing that came to mind (probably also should have been in this poll):
For you that does have problems running GW, did you ever play the Beta?
Quite a few people are upset about the game crashing after the official release (since it worked fine in Beta) so perhaps there are a few things left in the registry - which are not affected by uninstalling / reinstalling the game?

my pc started to have power downs the 2th day of the E3 for everyone exactly 1 year ago.

but my pc suddely got unstable at all time.
power downs after 5-15 minutes, especially in games.

also changed my asus motherboard, don't remember the exact name of the board.

it was a new pc at that time: i had it 3 weeks before the power downs, and it took 4 months 'till i found the problem (very bad pc shop...)

the new generation graphic cards need alot of power
had a temporary 9600xt 128mb and i got no power downs anymore, but my onboard soundcard turned itself off, so i changed the motherboard (also a power issue?)
i hope it will solve your problem