Curse

Pain · Apr 21, 2006, 07:17 PM // 19:17

is anyone facing a massive 007 error today cox i am, in fact i still dunno what' the cause of this stupid error can anyone kindaly explain it to me??
and today is really a worst days ...

aeroclown · Apr 21, 2006, 09:42 PM // 21:42

Quote:

Originally Posted by Pain

is anyone facing a massive 007 error today cox i am, in fact i still dunno what' the cause of this stupid error can anyone kindaly explain it to me??
and today is really a worst days ...

Err=007, is a result in the lose of network connectivity.

Please use the search function. Look up Connection latency or lag on google, as well as packet loss, and check with your local service provider to see if the they are performing network maintance. If they are not you should locate and run the guildwars tool that is provided supposedly by the support center on the guildwars website at the time of the issue so that ANet can examine the trace or route information to your computer to determine the cause of the problem. While this may not quickly resolve the issue or even fully resolve the issue atleast you know you have reported the issue.

Phrozenflame · Apr 21, 2006, 11:27 PM // 23:27

This is happening to our entire guild, ppl range from uk to Israel to Pakistan...90% of the games we've lost this new ladder season is because we've had 2-3 drop outs, everygame we have played, around 75% had drop outs, this all started happening when new ladder season started, before that it was tip top, i think that tiny update...thats causing the problem.

aeroclown · Apr 22, 2006, 03:56 AM // 03:56

Quote:

Originally Posted by Phrozenflame

This is happening to our entire guild, ppl range from uk to Israel to Pakistan...90% of the games we've lost this new ladder season is because we've had 2-3 drop outs, everygame we have played, around 75% had drop outs, this all started happening when new ladder season started, before that it was tip top, i think that tiny update...thats causing the problem.

While this is an absolute possibility, I highly doubt it. This error is related to issue with network connectivity. Keep in mind that during a ladder season the ammount of traffic will be much heavier then normal.

Tarun · Apr 22, 2006, 04:06 AM // 04:06

I have been experiencing extreme amounts of lag, rubber banding and more. Many other guild members have had the same issue.

art_ · Apr 22, 2006, 04:29 AM // 04:29

Yup. Really bad day today for lag.

Dav85 · Apr 22, 2006, 06:26 AM // 06:26

lol it was a server problem it's just not possible that more than half of ppl i know had their first errt in months just yesterday.
the transition from prophecies to cantha may give problems this week while ncsoft prepares the servers... we just have to live with it for a couple of days

Urda · Apr 22, 2006, 08:48 PM // 20:48

Started lagging about 4 weeks ago (Faction preview) and gets worser every day.

I have nothing running in the background,
i did not change my internet-connection,
i have perfect ping, even with egoshooters where ping matters a lot more (except interrupt),
and i have high-end equipment.

Game gets more laggy after time.
Seems like the performance gets worser every minute,
until error 7 -> disconnected.

ANet needs to fix this until faction comes out.
I will not buy a game i cant play,
because i have to restart the game every 15 minutes.

Its definitly GW-related and has nothing to do with client/Internet-connection/Hardware etc.
By the way : GW needs an own supportteam, not those stupid "I tell you what my manuel says" - robots from NcSoft.
Are those people hired from a callcenter and payed per written mail, no matter what it contains ?

Hot Dead · Apr 22, 2006, 09:09 PM // 21:09

Quote:

Originally Posted by Urda

Started lagging about 4 weeks ago (Faction preview) and gets worser every day.

Game gets more laggy after time.
Seems like the performance gets worser every minute,
until error 7 -> disconnected.

This is happening to me as well.
I get err 7 every 15 to 180minutes (when i am lucky). I run windows media player in the background, but it shouldnt affect anything since I dont need the internet for my music.
As Urda said, this is related to GW, not to our connections. I've never gotten err 7 before the factions preview, now i get about 5 everyday.

~HD

Shendaar · Apr 23, 2006, 03:05 AM // 03:05

I've been experiencing some pretty extreme lag just recently. Using pathping -p 30 206.127.149.36 in the command prompt showed that there is a packed loss of 91% on two of the last hops. Not good.

Static · Apr 23, 2006, 03:11 AM // 03:11

Well, some of my guildies has massive error 007's before, so another guildie told them that error 7's were caused by old cables/wires that connect to your router, or telephone line wires. They change their wires/cables/lines to new ones, and they havent got any error 7's since. I moved recently, and before i moved, i used to get massive error=007's at my old house, and now that ive moved, i get maybe 1 error 7 in a month, if even that. Perhaps its ANets network.

BTW, can you make GW show your ping in-game?Like the FPS.

Laibeus Lord · Apr 23, 2006, 03:46 AM // 03:46

Yup started after FPE and getting worser every week.
Preparing for Factions? Getting servers off Prophecies and putting to Factions to accomodate the sudden influc of players? hehe just/kidding

Anyway, let's help ANet to detect where the problem is.
Gaile said let's report by using this tool:

netinfotool gw

Read the intructions here (scroll down to the bottom of the page): PlayNC Support for GW

Additional, Gaile during the chatsessions, said when the lag attacks, we should report the lag (using the tool) right then and there so they can receive the report quick while the lag spike fresh or is happening.

^_^

LEt's help them guys. There's nothing to be gain if we just become passive members of the community and just post about it, since we all know the lag monster is getting bigger and nastier these days

Poison Ivy · Apr 23, 2006, 03:49 AM // 03:49

Quote:

Originally Posted by Urda

Started lagging about 4 weeks ago (Faction preview) and gets worser every day.

I have nothing running in the background,
i did not change my internet-connection,
i have perfect ping, even with egoshooters where ping matters a lot more (except interrupt),
and i have high-end equipment.

Game gets more laggy after time.
Seems like the performance gets worser every minute,
until error 7 -> disconnected.

ANet needs to fix this until faction comes out.
I will not buy a game i cant play,
because i have to restart the game every 15 minutes.

Its definitly GW-related and has nothing to do with client/Internet-connection/Hardware etc.
By the way : GW needs an own supportteam, not those stupid "I tell you what my manuel says" - robots from NcSoft.
Are those people hired from a callcenter and payed per written mail, no matter what it contains ?

Same issue here. I can't even go troll farming.

aeroclown · Apr 23, 2006, 04:29 AM // 04:29

Quote:

Originally Posted by Urda

Started lagging about 4 weeks ago (Faction preview) and gets worser every day.

I have nothing running in the background,
i did not change my internet-connection,
i have perfect ping, even with egoshooters where ping matters a lot more (except interrupt),
and i have high-end equipment.

Game gets more laggy after time.
Seems like the performance gets worser every minute,
until error 7 -> disconnected.

ANet needs to fix this until faction comes out.
I will not buy a game i cant play,
because i have to restart the game every 15 minutes.

Its definitly GW-related and has nothing to do with client/Internet-connection/Hardware etc.
By the way : GW needs an own supportteam, not those stupid "I tell you what my manuel says" - robots from NcSoft.
Are those people hired from a callcenter and payed per written mail, no matter what it contains ?

Let me start off by saying, that Arena Net has done a superb job in my eyes of dealing with issues. This is just a post that you may or may not feel like reading, its just my experience with support on the projects I have worked. If Im wrong in something feel free to correct me, I wouldn't make the claim that I know everything there is to know about any one subject, though please don't say im wrong just to bash me, give us all a bit of insight into why you think im wrong and we are all the better for it.

Now, Automated responses are normal self-help tools, that are proven to eliminate the need for actual support contact with issues of a lesser priority. That is why many support agencies use them, but its not in a negative way, trust me they value thier customers, however it is in most cases impossible to have the staff to provide contact hours with end users for all problems small or large. It is not a way to cut the end-user off from support, but a way to ensure that all users are provided some form of assistance until real human support contact is available to resolve an issue, which in some cases becomes unessacary if the user takes actions to help themself.

Secondly I believe, If it were just a Guildwars Related problem you and a "small" group of people wouldn't be the only people experiencing the problem at any given time and on varying scales of severity. Its not as black and white as you seem to make it. There are alot of factors that affect what is seemingly just a Guildwars problem. Guildwars is some what of a Thin client, it reacts very differently to network latency and packet loss then you will find most other games do, that is just the nature of such a design.

In situations where Servers and networks are under heavy loads and system wide updates are occuring it is not abnormal for connecting users to experience issues on any network, not just because of the bandwidth in use but also the overhead required to route that bandwidth in use in both directions up and down. Reporting an issue to an online group or Anet hours later WILL NOT fix the problems you are having with lag. Very often routers and systems that handle and route traffic only have problems with higher network loads, which can only be diagnosed under those situations, and it is not uncommon for those problems to be intermitten.

As aptly noted by Static, Problems don't only stem from Internet born issues, it can range from local in house wiring, to on route signal loss, to node or hub breakdowns, just because you have a perfect ping for a few seconds or minutes does not mean that your connections perfomance does not degrade over time during a constant connection. Pinging your default gateway unless done in packets of 30 to 50 or more, is not a good measure of connection continuity. Remember that a single ping is one packet that measures the send/return time to the ip or host you specify, it does not measure continuity, nor does a trace route. These are simply tools to help assess what might be topical network issues. If you are having a packet loss of anything above at best 5% you are probably going to experience problems. Trace routes and ping sets help Analyze problem nodes and routes in your path of connectivity. Unless those nodes and associated issues are fixed you will always have issues with connectivity even if it is un-noticed in other applications and under normal browsing habits. If after a network analyses the paths appear to be in good shape then things point to a problem at the Datacenter and I wouldn't find it hard to believe that world updates occuring in those data centers are a small part of what is probably a larger problem.

Don't get me wrong, I'm not discounting the fact that network connectivity as a whole has been problematic for a range of users since release. However, as a sudo network admin and a user, I find it hard to believe that the client alone is the problem. The problem with Err=07 is that there are far more factors that come into play that are outside the control of Arena Net then most people are aware. Just becuase you connect to an Arena Net Data Centers does not mean that Arena Net owns or control any of the Lines, Hubs, Nodes, or Routers in your connections path to thier Data Center. This is why diagnosing and resolving Network connectivity is a Never Ending Battle and one that is probably one that can Never be won and made to work without issue. Arena Net can inform a Network owner of an issue, they however Cannot force that Network owner to deal with said issue. The same can be said even about your own ISP, it has control up to a point, and then there after its someone elses problem. Even if your network is flawless and working perfectly it dosn't prevent other networks from being a stumbling block. The blame does not and never will fall squarely and solely on Arena Net, until such time that it can be proven that it is an issue isolated to the Client software Alone. Such a thing can probably only be done on a Local scale. If that is the case, then it is up to Arena Net to perform the test required to ensure that the client is functioning correctly. That, none of us will ever be able to do without breaking some laws, which im not endorsing nor would I ever think of doing.

I guess all in all I'm saying take a moment to report the issue to Arena Net with the tools they provide and move on. There isn't much more you can do about, and In my opinion no amount of Boycotting or Moaning will magically eliminate network issues, becuase the factors that control that are far and wide.

Thats my feeling on it anyway.

Gosh im slow, Laibeus Lord thats exactly where Im going with this.

Kityn · Apr 23, 2006, 04:51 AM // 04:51

I am running on dial-up and I have gotten err-7 maybe 3 times in the past 12 months I have been playing. Sure at times I lag something horrible but I crash very very rarely. I really do not see why other people are having such a hard time with crashing.

b0n3 · May 05, 2006, 12:23 PM // 12:23

I sometimes have days of noe lag, but i still get that error 007. It happens when ever i run through a waypoint. Happened 5 times in a row in droks dist 5. I restarted, logged on dist5, and it happened again, changed districts and it stopped. I really am not sure what this error is but each time i play, i notice more and more people getting it.

b0n3 · May 05, 2006, 12:23 PM // 12:23

I sometimes have days of noe lag, but i still get that error 007. It happens when ever i run through a waypoint. Happened 5 times in a row in droks dist 5. I restarted, logged on dist5, and it happened again, changed districts and it stopped. I really am not sure what this error is but each time i play, i notice more and more people getting it.

primal98 · May 05, 2006, 02:03 PM // 14:03

After yesterdays update Ive been getting massive 007 along with my guild mates and questers. I have never experienced 007 until yesterday nite :/

~prime

CKaz · May 05, 2006, 02:33 PM // 14:33

Yep, again just like other thread with lag spikes, will chime in.

Here I've gotten 007 maybe 3-4 times throughout a year of GW.
Now I've gotten about 6 in the last 2 days I've played (one yesterday). My Verizon DSL is fine.

I can do other things fine, now its playing this game that's failing to go to the next mission, lag spiking to incredible levels, and often bouncing me afterwards (not always - in that case there's usually a good chance I'm dead).

It's getting old especially when you're doing REALLY long difficult quests... sigh (maze in marketplace and then undercity and more with the crazy map, mobs, and incredible amounts of visit/running around to redo... bleah).

All this other stuff is fluff - hey how about going back to a stable game??? :b

Guinevere Ac · May 05, 2006, 04:13 PM // 16:13

had 4 err7 the last 2 hours i played the game...
def something wrong on the servers it's not my connection