Curse

MightyShadow · Mar 13, 2006, 07:20 AM // 07:20

Since Saturday evening, whenever I try to login it gives me the message that it can't connect to any login servers. I have no firewall and haven't changed anything since it last was working, just logged out, went to login again and it didn't work. Anyone knows how to solve this?

[email protected]_UKRaiNiaN · Mar 13, 2006, 02:55 PM // 14:55

From GW Support

Quote:

We're sorry that you are experiencing network difficulties. The error you are reporting, Code=058, is indicative of a mis-configured network setting or network interference. Please use the following information in order to assist you in troubleshooting this issue:

1. Make sure GW.EXE or GWSETUP.EXE is added to your firewall's exception list. If you have already allowed Guild Wars in the past, please double check the exceptions. Often times firewalls will decide to block Guild Wars after it has patched. If adding an exception does not help, please try completely uninstalling the firewall software.

2. If you are using a router, please open and/or forward both TCP port 6112 and TCP port 80 within their settings. If you are connecting to Guild Wars while on a campus or business network, please consult your network's administrator to verify that these ports are available. If you are using a NETGEAR® router please review the following article:

Why am I unable to connect to Guild Wars while using my NETGEAR® router?

If you are using a wireless router, try connecting your computer directly to the router using an Ethernet cable instead.

3. Try temporarily disabling any Internet Security or Anti-virus/spyware applications. If this resolves the connection issue, then you will need to properly configure these applications in order to enable them while you play Guild Wars. Please contact the author of the software if you do not know how to make these adjustments.

4. If your Internet Service Provider is America Online® and you are unable to use Internet applications outside of the AOL® client (such as Internet Explorer), please contact their Customer Support regarding this issue at http://www.aol.com/support/help.adp.

If the above information did not resolve this issue, please contact our Technical Support team by using the 'Ask a Question' tab. Please provide them with the following information so that they may better assist you with this issue:

Are you connecting through a router or hub? If so, what is the name and model number?
Are you on a home, campus, or business network?
Are you using a firewall application? If so which one?
Do you use any Internet Security Applications (ISA) such as CYBERsitter, Net-Nanny, ZoneAlarm®, McAfee®, or Norton™?
Who is your Internet service provider?
What type of connection do you have (cable, DSL, dial-up)?
Where are you located?
Please provide as much relevant information as possible; this will help them swiftly resolve your issue.

Lycan · Mar 13, 2006, 04:00 PM // 16:00

That doesnt work [email protected], I have had this issue since last Sunday. I have never had any problems with GW until this started. I have been in touch with tech support no go so far, all I get are we are working on this issue. No real replys to my emails back to them on it. I have no router and the firewall in Trend Micro set up so GW can get through, even tried it with Trend Micro turned off.. still no go. I even uninstalled and reinstalled GW and it still does not connect. My only other option is I am contacting my ISP.

MightyShadow · Mar 13, 2006, 04:13 PM // 16:13

Yeah thanks but it doesn't work. I contacted tech support like it says but still no reply. Oh well I'll hope it works by tomorrow.

EternalTempest · Mar 13, 2006, 09:14 PM // 21:14

If it doesn't, you may have to un-install the game and re-install the game.

Lycan? did you try to save the gw.dat file or restore it after it was re-installed?

This happened to me when some of the factions PvP event patches corrupted my gw.dat file. Same situation and error. I had to re-install the game and let everything re-download.

Lycan · Mar 13, 2006, 09:31 PM // 21:31

Nope, I wiped everything out and no change. Contacted my ISP and they ran tests, it is not on my side. The proper ports are open and it should be working but I stil get the same error. Its been 3 days now since I last heard from tech support.

corrupted bloodline · Mar 15, 2006, 06:11 AM // 06:11

Hi guys,

(bump) Keep me posted on what you figure out. I have been unable to connect to login servers (but I've managed to download all updates) since 3/4/06. I've contacted the support staff with this Error 58 issue and so far they've had me run the diagnostic program and send them the output file and then over a week later (today 3/14/06) suggested I contact my ISP and ask them to change my IP range. No such luck for me. So I'm still waiting for some kind of resolution. I'd hate to think I can no longer play due to some mystery problem.....

BTW, I too have uninstalled/installed GW something like 10 times, tried deleting the GW.dat file, turning of my firewall, checking firewall exceptions, and no luck.......

Lycan · Mar 15, 2006, 04:55 PM // 16:55

Tech Support told me the same thing, change my IP range. My ISP said they can not, so I am still trying to figure this mess out. It worked fine late last night but today GW gives me the same error code.

corrupted bloodline · Mar 15, 2006, 06:04 PM // 18:04

Lycan,

You know, I had the same thing happen to me regarding a brief period where you could log in. I couldn't log in beginning on 3/4/06, however, on 3/5/06 I was able to log in and play for a few hrs. Thinking everything was ok, I shutdown GW and my comp and went to bed. The next day, and ever since, I have been unable to log on. In hindsight, I should have just left GW and the comp running. (Boy am I addicted to GW).

At the very least, I am encouraged that NCSOFT support staff has been in contact with me on a more regular basis (like once every 2 days) as of late. I asked if perhaps my IP addressed was blocked (thinking perhaps that was the reason they encouraged me to ask my ISP to move me to a different IP range) and the support rep said no, my account wasn't banned and that switching IP ranges worked for other customers with the same problem. However, apparently users like us just are stuck with no GW for the time being, and hopefully not for much longer cuz I need my GW fix. Man, it is hard to restrain myself from playing here at work............

p.s. Noticed there were quite a few views on this thread. Anyone else having this problem? If so post something, so I can feel better knowing that other people are having the same issue and it's not just the three of us.

Polo_Lapin · Mar 15, 2006, 08:32 PM // 20:32

I have the same problem since yesterday. I'm unable to connect with the "connecting" windows staying for hours then an error=058.

BTW, is it possible to access the same GW account from different computers ?

Narada · Mar 15, 2006, 09:16 PM // 21:16

Quote:

Originally Posted by Polo_Lapin

BTW, is it possible to access the same GW account from different computers ?

Yes, as long as the client is installed and you have an email to login with.

Maedhros · Mar 15, 2006, 10:18 PM // 22:18

Arr me too!
It always do that crappy Error=058 that it seems i got some routing issues but i'm sure i'm not because it happen to everyone here and it seems to be working normally but it is just now...

~Maedhros

Lycan · Mar 15, 2006, 10:30 PM // 22:30

Its not on my side I know for a fact now. I got Dungeons and Dragons Online today and it runs flawlessly as does every other game I play on the internet. It definatly something in GW.

Throm · Mar 15, 2006, 10:48 PM // 22:48

I couldnt login right after the factions thing and then sunday I could with no real problems. Then monday, I could not and still can't. It could be regional. I'm from spartanburg, SC and use charter. I THINK they changed my ip from 68.xxx to 66.xxx. I ran the test prog. from anet but it didnt give me a text file. I'll try it again I guess.

Lycan · Mar 16, 2006, 01:02 AM // 01:02

Im from Greenville SC and it isnt Charters problem. I have been in contact with them for the past week now on this and they ran tests and they have determined it is on Anets networking side.

Maedhros · Mar 16, 2006, 01:08 AM // 01:08

Heh! Many people are reading i see...

~Maedhros

Maedhros · Mar 16, 2006, 01:09 AM // 01:09

Ah yeah I'm somewhere around Montreal QC in Canada and um... what's that test prog. from ANet?

~Maedhros

Polo_Lapin · Mar 16, 2006, 03:10 AM // 03:10

I desinstalled/reinstalled the whole thing and now it works...

The test program from arenanet could be found here : ftp://ftp.guildwars.com/diag/netinfotool_allos_gw.exe

BTW, I'm also somewhere near Montreal, QC

Lycan · Mar 16, 2006, 03:43 AM // 03:43

I have deinstalled/ reinstalled 5 times now and ran their program and everything they said to try, nothing works.

ty3c · Mar 16, 2006, 03:53 AM // 03:53

no firewall.... no wonder you got problems
in this day and age ur crazy not to have a firewall.