Originally Posted by Reagan

I sent in a ticket to PlayNC. I'm in central New York State and have a FioS connection.

Even though I've gotten disconnected from GW, I am still able with this connection, to talk on teamspeak or leave an instant messenger open at the same time I was playing. I have visited many other websites that I usually go to, so that's not the problem. I've tried rebooting my computer, and disconnecting and reconnecting my modem before I even sent in the request for help. The following is PlayNC's response. Somehow I think they think it's my fault. But all this never happened BEFORE the server maintenance was done.

I see another thread with a legendary survivor title lost because of a disconnect. Now, I want to know what's happening without being told that it's my connection!

Well, maybe this info will help someone else. So, here you go. This is what they said...


Usually connection issues such as this are caused by the way your network is set up. If you use a router to share a single Internet connection, try disconnecting the device and connecting your PC directly to your modem. To reestablish your Internet connection, you will need to reset the modem by unplugging the power from it for 30 seconds and in addition rebooting your computer. Confirm your Internet connection is working properly by visiting a few websites. If this setup resolves the connectivity issue with the game client, then the router may need to be configured properly or require a firmware update. Assistance for both of these tasks can be found at the device manufacturer’s support website. If you are still experiencing this issue while directly connected to your modem, make sure any firewalls are configured to allow the game client and/or patcher to connect. If you still have connectivity issues after trying these steps then please let us know.