Curse

Rhiandra · Nov 29, 2007, 02:53 PM // 14:53

I hate them too and refuse to phone their premium number. Usually when we've phoned them it's always the same, we have done the tests and believe that there is spyware on your machine blah blah blah....

Ladybadone · Nov 29, 2007, 02:56 PM // 14:56

Hmm and you have to use them as your ISP.

Rhiandra · Nov 29, 2007, 02:57 PM // 14:57

If I could get an ISP that offered the same speed that wasn't through a phone line, believe me I would...

milan · Nov 29, 2007, 02:59 PM // 14:59

Here's what to do.

Call the Virgin Medea general enquiries number. Go through the robot to 'changing address or thinking of leaving' Choose cancelling the service. Tell the bod who answers your problem, that only Virgin Media customers cannot connect and that they can connect there (they can oddly). bluff them that you want to cancel because of the dire situation with the premium rate line for BB support.

They will put you through to BB support free of charge (you'll still get the 25ppm bluff but not be charged it).

This is where your problems start. You'll get through to a script monkey who doesn't have a clue if it isn't in their script. They'll ask you about modem lights, ask you about connection. Once you explain the situation to them for the sixth time they'll claim that it is nothing to do with VM and it's all your fault, contact a tech support line that they skim some of the £1 pm from.

Press on and ask about scheduled maintainence that may have blocked IP's or ports, they'll explain that you have a dynamic ip that can't be blocked (even if you have a Static IP) and once again explain that you're not talking about your own IP.

In the end they'll swear blind it's not them. However if enough of you call them and let them know, they may start to realise (MAY) that there is a problem.

Still the best bet is the person in cancellations. They are allowed to use their heads, are totally customer service focused and can/will spot the issue if enough people go through them.

Good luck guys.

Yayo Goldigger · Nov 29, 2007, 03:00 PM // 15:00

I'm in the process of switching to BT, because Virgin insist on charging me for the same bill 3 times a month, and I still don't get half of the 20mb that I'm paying for 3 times a month ><

Hyaon · Nov 29, 2007, 03:06 PM // 15:06

Yeah Virgin have been pretty much bad for me...last I checked, they're the only provider available in my area...life's a pisser uh...think its been close to 2 hours now, feel like we're being ignored *sniff*

Rhiandra · Nov 29, 2007, 03:10 PM // 15:10

Problem is not on the phone with them, only internet, so I still get charged whoever I phone!

Wouldn't switch to BT, we tried them at one time and it depends on the signal strength of your land line, couldn't even get 1mbs even though they said that we could get up to 8mbs. Cancelled it and they tried to charge us for 18 months of subscription the cheeky monkeys. Refused to pay it and countless arguments later they refunded the money back.... Hate BT too LOL

milan · Nov 29, 2007, 03:14 PM // 15:14

Update: VM second line support (based in the UK) are now aware of this issue and are trying to work out what the issue is.

If you want to let them know you are also having issues.

For people on VM phone - 150 then from the robot choose 3,2,2

For people not on VM phone call 0845 454 1111 then choose 3,2,2

dread pirate fargus · Nov 29, 2007, 03:16 PM // 15:16

Quote:

Originally Posted by milan

Update: VM second line support (based in the UK) are now aware of this issue and are trying to work out what the issue is.

If you want to let them know you are also having issues.

For people on VM phone - 150 then from the robot choose 3,2,2

For people not on VM phone call 0845 454 1111 then choose 3,2,2

thanks for that.

only have mobile phone tho, no landline... is it a £1+ per minute line?

Auntie Social · Nov 29, 2007, 03:17 PM // 15:17

Hmm I'm on virgin too and can't log in either, got booted about 1.30pm UK. Anyone recommend a decent tv,phone and isp company this has been dreadful since virgin took over.

Hyaon · Nov 29, 2007, 03:19 PM // 15:19

Thank you Milan, glad someone has contacted them at least as I am un-able to ring them.

SortiariusMaximus · Nov 29, 2007, 03:20 PM // 15:20

Same issue here. Annoying as it first happened while going into HA. Interestingly I can get on one account because I had characters in International districts but when I try to switch back to English it won't connect. I am also on Virgin Broadband although considering everything else is working fine e.g web pages and messaging programs it must be GW's servers itself.

Hengis · Nov 29, 2007, 03:21 PM // 15:21

Hope this is resolved by the time I get home from work as I too am on Virgin Media 20meg at home.

I just checked the automated response line and it only mentions e-mail probelms, but the general status report of broadband services is "red" with several Priority 1 incidents logged, so it looks like they may well have some major problems.

If you want to report this yourself but dont want to pay the premium rate phone charge, report it by e-mail on the following form:

http://help2.virginmedia.com/help/ge..._services_bybb

Hope it gets fixed soon!

Ladybadone · Nov 29, 2007, 03:28 PM // 15:28

Quote:

Originally Posted by SortiariusMaximus

Same issue here. Annoying as it first happened while going into HA. Interestingly I can get on one account because I had characters in International districts but when I try to switch back to English it won't connect. I am also on Virgin Broadband although considering everything else is working fine e.g web pages and messaging programs it must be GW's servers itself.

If that is the case then it must be something btw GW routers and Virgin? Because if you could use other servers outside the UK they are GW servers

Bori Andreau · Nov 29, 2007, 03:30 PM // 15:30

Same problem, hopefully it wil be resolved soon.

Virgin Media 20MB.

headcarb · Nov 29, 2007, 03:31 PM // 15:31

haha! Virgin pwned us -_-

Auntie Social · Nov 29, 2007, 03:32 PM // 15:32

Thx Hengis for the link to report, have done so.

jase the warrior · Nov 29, 2007, 03:35 PM // 15:35

-.- I phoned them up before when my net went down. After ages of arguing with them they admitted it was their fault and gave me a refund on the phone call.

Had so much problems with VM though, want to change but what too? :O

Hyaon · Nov 29, 2007, 03:36 PM // 15:36

Bugger! Tried to be cunning and change the home server option to yank in my account, then remembered they opened up the servers...poop.

headcarb · Nov 29, 2007, 03:45 PM // 15:45

nice too see people from the uk for once ;D most people in our dis are dutch >_>