Curse

Snograt · Dec 06, 2007, 07:49 PM // 19:49

Guys, cut BT some slack here. This whole thread is full of "Oh god, how crap BT are - I wanna new IP" etc., etc.

When it comes down to it, when was the last time BT failed to connect you? How often does this happen?

Seldom to never is the answer. For all their failings, BT are one of the best internet providers in Britain. Thay're not the cheapest or the fastest but they are reliable.

For the record, I'm with BT too and I also lost all connections to the guildwars.com domain. It sucks, but it's temporary. Weather the storm, learn and move on.

(Also for the record - I don't work for BT! I work for a crappo train service provider. Feel free to rant about LUL

)

Angelic Upstart · Dec 06, 2007, 07:51 PM // 19:51

Yeah, i am currently on hold as type this, to yet another department in Bombay,i have been passed down through 4 operators just trying to get hold of BT's internet support

I have had enough of thier RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOed up bullshit excuse for customer support they are a RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOing joke.
Will run a trace in a bit, i have just flagged the support website on this thanks to the link Lyger posted. I will let you guys know if i get any joy from this bunch of dickheads

Edit. Have just finished on the phone to 'technical support' which is a contradiction in terms, after trying twice to gain remote access to my machine the connection failed, thier answer to this problem is that , they know nothing about it as yet and cannot conduct further tests into it until they recieve official confirmation. So i guess we just have to wait and see.
I cant give BT anymore slack Snograt i have cut them so much slack in the last twelve months it is beyond belief, for me anyway this is the straw that broke the camels back.

chosen of slaanesh · Dec 06, 2007, 07:58 PM // 19:58

Same problem here

have contacted BT as well using the link above and have also quoted the same reference number. The incident reference I got is 071206-005171 if anyone wants to join the club. I have also contacted the support team via anet [from work, as I can't connect to that either at home]. So hopefully something will happen soon.
Steve

Lyger · Dec 06, 2007, 08:08 PM // 20:08

Quote:

Originally Posted by Katie The Wise

Hey!

I have contacted BT, and I have been able to fix mine. Here is what all BT customers need to do:

Disconnect and then reconnect your internet connection, restart any modems and routers you may have and clear all of your private data on your PC (cache etc.).

Fixed it for me, it is something to do with an update a few days ago to all of the telephone lines in the UK (new software on the severs), restarting everything seems to put your PC into sync with it.

BT have appologized publicly for this problem (thats what they told me) however I cant seem to find it anywhere lol. Feel free to contact me if you need any more help

Katie

Just tried all this - still hasn't fixed my problem

Kotaki · Dec 06, 2007, 08:15 PM // 20:15

same again here

ringing, if a crappy answer cancelling with bt

chosen of slaanesh · Dec 06, 2007, 08:15 PM // 20:15

I have also tried Katie's suggestion but no go here either, but I have just received the following message from the support team

Hello Steve,

Thank you very much for contacting the Guild Wars Customer Support Team. We have received multiple complaints from BT customers and we´re currently working together with BT to find a quick solution to this issue.

Thank you again for your patience and cooperation.

Regards,
GM Greg

so hopefully something will get resolved

Lyger · Dec 06, 2007, 08:19 PM // 20:19

Wow, impressive! You actually got an answer!

...I'm kinda jealous now.

Kotaki · Dec 06, 2007, 08:19 PM // 20:19

Quote:

Originally Posted by Snograt

Guys, cut BT some slack here. This whole thread is full of "Oh god, how crap BT are - I wanna new IP" etc., etc.

When it comes down to it, when was the last time BT failed to connect you? How often does this happen?

Seldom to never is the answer. For all their failings, BT are one of the best internet providers in Britain. Thay're not the cheapest or the fastest but they are reliable.

For the record, I'm with BT too and I also lost all connections to the guildwars.com domain. It sucks, but it's temporary. Weather the storm, learn and move on.

(Also for the record - I don't work for BT! I work for a crappo train service provider. Feel free to rant about LUL

)

i agree that BT are very good, i have been with several ISP's and BT is the best by far! but when I pay 24.99 for a service i dont expect to be told its my problem etc.

also why should i have to turn my router off and back on everytime i wanna play guildwars.

Deliverance · Dec 06, 2007, 08:21 PM // 20:21

yep a simple reinitialize the router and it worked.good job.
im in.

Lyger · Dec 06, 2007, 08:28 PM // 20:28

W00t, I'm in! I hit 'repair' on my network icon, and now it's letting me log in. Much w00tness and all. Good luck to you guys still having problems!

Snograt · Dec 06, 2007, 08:42 PM // 20:42

Quote:

Originally Posted by Kotaki (and others!

i agree that BT are very good, i have been with several ISP's and BT is the best by far! but when I pay 24.99 for a service i dont expect to be told its my problem etc.

Fair point. Service generally exemplary, customer service crappalicious. I been lucky, mirite?

Dr Cannabai · Dec 06, 2007, 09:03 PM // 21:03

i have also tried Katies idea. I still cant access guildwars.com or arena.net. in addition i cant get past the login screen as it cant connect. im also with BT.
ill ring them tomorrow and post again.

Kotaki · Dec 06, 2007, 09:13 PM // 21:13

Quote:

Originally Posted by Dr Cannabai

i have also tried Katies idea. I still cant access guildwars.com or arena.net. in addition i cant get past the login screen as it cant connect. im also with BT.
ill ring them tomorrow and post again.

im the same

waited 25mins on hold and no luck getting through

tomorrow night i will VNC to my work and see if it affects BT Business users.

Banner · Dec 06, 2007, 09:36 PM // 21:36

Mine is still down.
No repsonce from BT.
As an ISP, if I could get back to Telewest, I would.

Atra Culpa · Dec 06, 2007, 09:58 PM // 21:58

I've just had my line up and running today. I'm with sky as my ISP. Last i checked i think they were using BT lines for telephony and broadband connections.
Logged on to guildwars.com a couple times today without problems. Then I play GW for a bit hit a series of HUGE lag spikes (so big that I'm still in it after a reconnect). Then I get a 007. Ping and FPS are all over the place and now I can't get on to guildwars.com at all.

my tracert result isn't very long either:

Tracing route to guildwars.com [206.127.153.151]
over a maximum of 30 hops:
2 43 ms 35 ms 36 ms cr0.mralt.uk.easynet.net [82.108.10.128]
3 31 ms 31 ms 33 ms 82.111.101.241
4 39 ms 38 ms 39 ms bundle-2.er10.thlon.ov.easynet.net [195.66.224.43]
5 * * * Request timed out.
6

I've tried restarting computer, router clearing cache etc and no luck.

I'm not even gonna try customer services. for one, because they're all at home now and for two because I don't want to end up shouting at some poor desk jockey with a britney mic just because I'm annoyed at something (s)he couldn't help with if (s)he tried.

T1Cybernetic · Dec 06, 2007, 10:00 PM // 22:00

Quote:

Originally Posted by Banner

Hi,

I'm a BT customer

I have full access to the Internet apart from:
www.guildwars.com/support
wiki.guildwars.com/

When i load up guild wars i either:

Can't get past the log in section (Error code 058)

or

Can't load up my character (Error code 005)

This problem has been occurring sporadically over the last couple of days.

This morning i could log in and play, this afternoon i get this poop!

Kind of glad to see it's not just me but unfortunately it does not seem to be as simple as (switch off your home hub) for me

Any news/information/updates will be much appreciated.

I'm with sky bb and in the uk and i am having the same probs more or less for the last two days

i have a bt line if that makes any difference

but still, that same old loading /connecting screen looks a bit boring after 10/15 mins...

Pyrea · Dec 06, 2007, 10:09 PM // 22:09

Here are results from tracert:

4 30 ms 30 ms 29 ms 217.41.171.17
5 29 ms 29 ms 30 ms 217.41.171.66
6 30 ms 29 ms 30 ms 217.41.217.74
7 31 ms 30 ms 29 ms 217.41.171.46
8 30 ms 29 ms 29 ms 217.47.71.241
9 30 ms 30 ms 31 ms core2-pos6-2.kingston.ukcore.bt.net [62.6.40.245]
10 * 32 ms 31 ms core2-pos0-1-4-0.ealing.ukcore.bt.net [62.6.201.85]
11 33 ms 31 ms 30 ms core2-pos1-0-0.telehouse.ukcore.bt.net [62.6.201.86]
12 31 ms 31 ms 31 ms manchester-nasaccess2-fe01.mdip.bt.net [195.99.125.66]
13 98 ms 99 ms 99 ms tge7-2.fr3.lga.llnw.net [69.28.171.125]
14 105 ms 104 ms 105 ms tge2-4.fr3.iad.llnw.net [69.28.171.157]
15 * * * Request timed out.
16 * * * Request timed out.

I'll log a support call with them to add numbers...

Mojo Moo · Dec 06, 2007, 10:16 PM // 22:16

Mines gone again, I've tried restarting the homehub but that doesn't do anything now, atleast BT and Anet are aware theres a problem so fingers crossed that it will be fixed soon.

The Legg · Dec 06, 2007, 10:18 PM // 22:18

yeah same again, 3 days in a row now got this problem connecting at this time

Deliverance · Dec 06, 2007, 10:18 PM // 22:18

yep gone again 1 gvg then down,sux tbh.