Curse

Rememdium · May 16, 2005, 01:39 AM // 01:39

Quote:

Originally Posted by wonderworm

Really sad ... they would let you replace every single component in your system before admitting there possibly could be a problem with the client.

Well I went into it knowing it wouldn't work... I just did it to appease them. Now they can't deny it.

Let's see how they word the next "Thank you for keeping us updated with your problem" email.

Just tried running the game at 800x600 with everything off again for kicks. Got 15 minutes out of it, but still crashed.

reality · May 16, 2005, 01:54 AM // 01:54

They haven't suggested that to me yet. They keep telling me to run driver cleaner and fresh install my drivers, but that is because I get a different tech support person each time responding, and I have noticed they sometimes don't read what is going on and realize that my last dxdiag file I uploaded is not cutting edge up-to-date and that I have already done the same thing just a day prior thanks to the last response.

I am beginning to think they are out of ideas in my case, as the suggestion to run the game with -noshaders actually gave me an all-new error and that was the last suggestion I got that wasn't already in this thread and attempted.

*sigh*

Buzz Hunter · May 16, 2005, 02:48 AM // 02:48

Alright, I have the same problem with the BSOD, and I too have had some correspondence with Support. Sent them a dxdiag, etc. just like everyone else here on the board....I have seen it being said that this is a temp. issue related problem not a client side issue. As with everyone else, I have tried multiple things to get it to work, and none of my other titles experience the same problems..ie, Doom3, HL2, etc. I dont get a restart most of the time, that has happened only once. Most times it just goes to a black screen, sometimes with a quick sound loop, sometimes not. I have 6 fans in my computer, including the iceberg cooler installed on my videocard with accompanying memory heatsinks not normally included out of the box to provide extra cooling. There has been some talk about this being amd, or nvidea, or heat related. Well, I have a Pent.4, an ATI 9800 pro 128, and my core temp from BIOS was 41c before gaming, and after the last blackout it was 47.....hardly a significant move at all. Doom3 pops it up to 51. These are temps running games that I see some people posting as their PRE gaming temps... I'm sure there are some temp related issues out there, there always are, but I think the biggest problem is not going to be fixed without a patch....so I guess we'll suffer through until then. If anyone has any ideas I'm all ears.

Buzz

wonderworm · May 16, 2005, 10:59 AM // 10:59

Quote:

Originally Posted by Buzz Hunter

I'm sure there are some temp related issues out there, there always are, but I think the biggest problem is not going to be fixed without a patch....so I guess we'll suffer through until then. If anyone has any ideas I'm all ears.
Buzz

That's exactly what i'd say, too. I have no overheating issues for sure.
And i'd really like to know how those tech support guys explain the fact that a lot of people got their "overheating problems" right after one of the patches ...

some facts for my problem :
- white box around mouse pointer and missing sounds right before BSOD
- my desktop resolution gets locked at the game resolution before the BSOD occurs
- game doesn't crash when i switch to windowed mode when these "crash indicators" appear
- gw.exe running in low priority mode
- board and cpu temperature normal when before it crashes

jason237 · May 16, 2005, 08:06 PM // 20:06

Game crashes on me too! I went for around 5 hours after i got my new graphic card then one day it just started crashing! I definatly think its a problem with the game.

Mojofilter · May 16, 2005, 10:15 PM // 22:15

I crashed last night(as usual), and I got redirected to a webpage on the GW support site telling me that I had one of four problems with my hardware that was causing the game to crash.

1. Bad memory
2. Heat
3. Over Clocked
4. Power Supply

It specifically states that there is nothing wrong with the game and it can ONLY be a problem with the users hardware.

What is NCSoft doing with their code that makes this game so "CPU intensive"? The page claims that the software runs alogrithms to verify the system running it isnt malfunctioning, and if it gets an error it will shut down. Is this common? Can I turn it off? If the reason this game runs at 100% cpu is because its verifying my sys for the millionth time in 5 min is it really necessary? Are there any other games that use this method of error checking?

I would have given up on this by now, but I paid 50 bucks for this game and I at least want to get my money's worth out of it. :/

BTW, this page i was redirected to gives me the distinct impression that the support team is washing its hands of this mess and if it works for you great, if not youre S.O.L.

Buzz Hunter · May 16, 2005, 10:53 PM // 22:53

Lucky you.....collectors edition here....$79.99...but my players, when I'm able to play, have this special "DIVINE AURA", which, btw, I cant tell from the other players...

Try 'er again tonite and see what happens.

gabby2600 · May 16, 2005, 11:18 PM // 23:18

I have a similar problem mainly in Co-Op missions. One thing I tried that lessened the problems is to uninstall the game and stream the whole game rather than install fomr the CD's this wya you can be sure of getting hte latest files. It cut the crashing in half.

However I went fomr getting th bug report screen to the BSOD.

reality · May 17, 2005, 12:30 AM // 00:30

Quote:

Originally Posted by Mojofilter

I crashed last night(as usual), and I got redirected to a webpage on the GW support site telling me that I had one of four problems with my hardware that was causing the game to crash.

1. Bad memory
2. Heat
3. Over Clocked
4. Power Supply

It specifically states that there is nothing wrong with the game and it can ONLY be a problem with the users hardware.

I have never gotten directed to this site. My comp doesn't really survive enough to go to a website. The funny part is I have done the following for each:

bad memory - ran memcheck, turned up fine for all of it. I also tried just one stick at a time, and I really doubt all 3 have an error that memcheck doesn't detect.

2. heat - when it froze up I was running at 40C. I have an older system that doesn't get that hot and the case is open.

3. overclocked - nope

4. power supply - they sent me to a website to compute my power needs. It turned up at 298 watts and I have a 300 watt supply, so I took out a stick of memory, my dvd-rom, and a stick of RAM, freeing up over 30 watts and still crashed.

They keep replying to me within a day and I keep doing everything they ask, but really it is all pointing to some incompatibility with my system, which at this point I think must be either a strange conflict with my ECS motherboard or my netgear wireless network card.

ShadeZeRO · May 17, 2005, 01:54 AM // 01:54

Could you by any chance post the link where you got the PSU thing?

Also...300w is cutting it close i must say..but as long as your rails hit..your fine i suppose...

ShadeZeRO · May 18, 2005, 12:04 AM // 00:04

wow, nobody's having the problem anymore?

Buzz Hunter · May 18, 2005, 12:16 AM // 00:16

not today...crosses fingers.....

whsper99 · May 18, 2005, 12:44 AM // 00:44

Oh yeah... still having problems though.. Im at about the last straw... I think its time for me to shelf this game and wait to see if they come out with a patch... I run everything else fine and I have passed all the test they have had me run and this is the second system I have tried to play GW on... umm.. something kinda happened to my first chip.. so I had to rebuild... *shrug* the wife bought off on it so.. hehe. Either way... Im past the point of believing something is wrong with my machine... I just wish the Staff at the support center would get past that point too. hehe

FuriousSam · May 18, 2005, 05:12 AM // 05:12

When I first installed the game I had random reboots as well. Then when I saw the BSOD with the error message 0x000000c5, I looked up on the MSN database and use vertifier to fix my problem from what they suggested. The program basically enabled Special Pool for my video driver. Ever since then I have had no random reboots whatsoever and the game experience is great. I am not suggesting that everybody will have no problem using vertifier, but it might be something that people should look into that has not mentioned in the forums.

And FYI, I have been playing for at least 12 hours for 2 days now without a single crash. That is definitely better than rebooting every 5 minutes from before.

gabby2600 · May 18, 2005, 10:32 AM // 10:32

Quote:

Originally Posted by FuriousSam

When I first installed the game I had random reboots as well. Then when I saw the BSOD with the error message 0x000000c5, I looked up on the MSN database and use vertifier to fix my problem from what they suggested. The program basically enabled Special Pool for my video driver. Ever since then I have had no random reboots whatsoever and the game experience is great. I am not suggesting that everybody will have no problem using vertifier, but it might be something that people should look into that has not mentioned in the forums.

Can you elaborte please?

Which MSN database?
Which verifier?

thanks.

Draikin · May 18, 2005, 01:45 PM // 13:45

My brother and I both play the game and while my P4 2,66 Ghz with a 9600 XT video card has no problem whatsoever running the game, my brother is experiencing the same problems mentioned here on a AMD 3500+ with a X850 XT PE. Sometimes the sounds disappears, the mouse pointer becomes corrupted and has a white box around it and eventually the game crashes leaving only a blue screen (not a BSOD, just an empty blue screen). This system is perfectly stable while running any other recent games. There are no overheating problems, nothing has been overclocked, the memory is fine and the power supply isn't the problem either. This is a real annoying problem, and I don't see how it could be caused by anything else but the game itself.

Lestaticon · May 18, 2005, 02:19 PM // 14:19

Quote:

Originally Posted by gabby2600

Can you elaborte please?

Which MSN database?
Which verifier?

thanks.

He must be talking about this:
http://support.microsoft.com/?kbid=291810&sd=RMVP

Daiken Requiem · May 18, 2005, 02:46 PM // 14:46

First off, hi all! I must say I've been reading this forum since launch and you guys seriously rock!

Ok, I'm posting to say that I too have restart/black screen of death (yes black, as in, the monitor shuts down).

My specs :

P4 2.54 GHz
Asus P4S533-X MoBo v. 1005 beta 004
1 Gig of ram
Soundblaster Audigy
AOpen Aeolus 6600GT v. 71.89
WD 80 Gigs HD
1 DVD-Rom
1 CD-Burner
PSU : Dynex 400W w/ 21A on 12V

I run Guild Wars flawlessly on high settings, 1280x1024, AA 4X, no clipping, no ghosting, no lag.

What usually happens is, after a random amount of play time, either
a. My computer restarts (uncool)
b. Game freezes, can still hear sound, move mouse or talk to friends on ventrilo but, after a minute, monitor shuts down, sounds shuts down, can still hear friends rarely on vent and forced to hard reset.

What I've tried :

- Updating Video drivers
- Changing PSU (had a 300W before)
- Running a temp monitor (in GW : MoBo at approx 45, Video : Don't know, can't monit temp of card in program I have)
- Buying a case fan, pushing air outside the case
- Updating/flashing my mobo's bios
- Verifying the card's cooling system (nothing seems wrong)
- I even runned benchmarks (3d marks) to push my card to the max and it didn't crash

Now, my intentions is to quit work early today and download some more monitoring programs (any suggestions ?) benchmarks (again, suggestions) and any utility to push my specs to the freakin' limits (you guessed it, suggestions ?).

If any of you have any suggestions or commentaries, please feel free! Thanks a lot!

wonderworm · May 18, 2005, 03:10 PM // 15:10

Draikin, i have the problem your brother has, too (sounds + pointer).
However the no text bluescreen seems to be related to a conflict with the ati video card drivers. When running the game in windowed mode when the problems appeared i finally got a non blank bluescreen which stated that the problem was caused by ati3duag.dll (ATI display driver).

Alternatively you can do the following :
In your windows folder there is another folder called minidump. WindowsXP saves information about every bluescreen there. You can order the .dmp files by date and analyze them with the microsoft debugging tools for windows :
http://www.microsoft.com/whdc/devtoo...nstallx86.mspx
The tools include a executable called dumpchk.exe which displays some stuff about the dumpfile, including what probably caused the problem.

I just noticed this yesterday and had no time to try any fixes yet, but i think knowing what might be the problem could help

Draikin · May 18, 2005, 05:39 PM // 17:39

Thanks for the advice, but I'm afraid I'm not getting any .dmp files at all. There's no log entry of the crash anywhere after rebooting

I don't know what causes the "blue screen" but I don't think it has got anything to do with a regular BSOD. It reminds me of crashes/freezes caused by bad memory, but in this case the memory is fine (I checked it with memtest).