Curse

Gwmaster · Aug 11, 2006, 02:41 AM // 02:41

hi every1, my computer is a Compaq,my system is fine to run Gw
but everytime i play the game, there is a pop up that always shows
it says: Compaq Support Information. (name: HPsysInfo.exe)
now..it gets realy anoying while i play, because it appears like 3 times in 10 min.
anyone know what it is, and a way to make it stop??

it only happens wen i play guildwars btw, because i play Css , hl2, and it never happens wen i play those games.

Tarun · Aug 11, 2006, 03:19 AM // 03:19

You can try disabling it through MSConfig.

Start > Run > MSConfig (Startup tab)

bunnys are ebil · Aug 11, 2006, 03:22 AM // 03:22

alt+ctrl+s makes it popup i have same problem >.> and well im not really computer savvy so i have no idea how to fix it sorry

awesome sauce · Aug 11, 2006, 04:11 AM // 04:11

Yeah you can stop it from starting up by going to the startup tab in msconfig like tarun said and unchecking the box next to hpsysinfo.exe.

Gwmaster · Aug 11, 2006, 04:21 AM // 04:21

i already tried to do that but, it doesnt appear on my Startup or Service tab.

Fain Dreamkiller · Aug 11, 2006, 04:25 AM // 04:25

try looking for it in control panel > administrative tools > services

try to get the service to stop rather than start up?

Gwmaster · Aug 11, 2006, 01:06 PM // 13:06

Quote:

Originally Posted by Fain Dreamkiller

try looking for it in control panel > administrative tools > services

try to get the service to stop rather than start up?

tryed to to what u told me but i dont see the file anywere.
i know that it is in the folder Windows/prefetch
i deleted the file Hpsysinfo.exe but it keep reappearing.
and with that pop up is freaking anoying to play.

gabrial heart · Aug 11, 2006, 02:32 PM // 14:32

Have you rebooted since you deleted it? Heres where it's located usually C:\HP\Support\hpsysinfo.exe. Also, you absolutely should see it in msconfig, go to start menu > run> *type* msconfig >startup tab > uncheck HPsysInfo.exe.

In answer to your question about what it is, it's thier support program that gives you info about your system, serial nos, etc..

chessyang · Aug 11, 2006, 03:21 PM // 15:21

have you check the Add/remove for any compaq crap that can be removed?

Celestial Crown · Jun 29, 2007, 10:09 AM // 10:09

I'm not sure if this a late message or not, but I have found the solution! Delete the file called "HP Pavilion support information.lnk" You can search for it Windows because i cant remember the exact location. But once you delete it it will not bother you anymore from pressing ctrl alt s =P

Tachyon · Jun 29, 2007, 12:45 PM // 12:45

Quote:

Originally Posted by Celestial Crown

I'm not sure if this a late message or not

Of course you are sure, you have to be because you've gone way back and dug up a thread from nearly a year ago! How could you do that without knowing if it's a late reply?

Chronusmcgee · Sep 11, 2008, 04:02 PM // 16:02

All you have to do is go into the All Users startup folder and look for the shortcut titles with "HP Pavilion Support Information.lnk" examine properties and remove the hotkey combo from the properties. Save and viola, It's gone!

The shortcut may be inside an inner folder within startup, but this method works no matter where the link is stored.

I am a writer so I hit the combo often in word and pagemaker, thus annoyed at the problem I just kept whacking at it until I got results.

BTW - If you delete the link, the HP Update program will just put it back. For added safety, you might want to lock the link file once you save it to prevent the updater from changing the setting. So far though I haven't had any problems.

Snograt · Sep 11, 2008, 09:45 PM // 21:45

Oh dear - thanks for the final info on this case, Chronusmcgee - lets hope it helps anyone with the same problem.

Sadly, though, you've just made the second annual resurrection to what is now a very old thread!

Heh, your very first post too - welcome to Guru

the pretender · Sep 11, 2008, 10:39 PM // 22:39

You might be able to remove this:
Start->Run..->regedit- Edit->Search for HP or any keyword removethe key that has anything to do with that exe.(Make a backup of your Registry). (I may be wrong)This may not be an exe but the hex-code may have been dumped in a registry key and gets rebuild every time the pc starts up or logon to ur system. After its build its then loaded in to memory.