Curse

fusa · Dec 18, 2008, 01:27 AM // 01:27

Can someone post the IP address of http://www.guildwars.com/ ? I want to compare this with what my ISP is reporting.

You can get this by running the following command in cmd prompt

nslookup www.guildwars.com

You should get a reponse similar to this:

Non-authoritative answer:
Name: www.guildwars.com
Address: xxx.xxx.xxx.xxx

I need the xxx.xxx.xxx.xxx

Evil Genius · Dec 18, 2008, 02:04 AM // 02:04

206.127.153.151

fusa · Dec 18, 2008, 02:31 AM // 02:31

Evil Genius, I assume you are able to connect ok? This is the same address as the 3 DNS servers I have tried, and still unable to connect :/

Kwith · Dec 18, 2008, 02:50 AM // 02:50

pinging gets me the same IP as Evil Genius and I have no problems connecting.

206.127.153.151

Tarun · Dec 18, 2008, 06:04 AM // 06:04

http://www.opendns.com

fusa · Dec 18, 2008, 08:09 AM // 08:09

Quote:

Originally Posted by Tarun

http://www.opendns.com

I use their dns servers normally all the time. 208.67.222.222 and 208.67.220.220 are my current dns servers. I have tried 4.2.2.1 4.2.2.2 4.2.2.3 and My ISP default DNS servers, all have same issue and report the same IP for www.guildwars.com. For some reason thei technicians are saying 206.127.153.151 is not the updated ip...

Snograt · Dec 18, 2008, 08:06 PM // 20:06

206.127.153.151

That's Canada, Australia and England covered

Lady Lozza · Dec 18, 2008, 11:56 PM // 23:56

Fusa, it might be a redundant question this late in the problem, but have you tried flushing the dns?

If GW says they don't have a problem and you say you don't have a problem the problem must lie in somewhere on the route between you and the Anet servers. It is however curious that the webpage and wiki are the only problem, I'm assuming that the game and web content is hosted in the same location on the same "general area network".

Not everything in the net is linked. Sometimes your requests end up on a longer path than they normally would. Sometimes they end up on the optimal. Either way if the path has a problem the request isn't always re-routed around the problem area.

If your ISP is saying there is no problem it is possible they are pinging the address and getting a different path. It is not the responsibility of the ISP to look after hubs except those which belong to it (if they own any) and some ISPs do not own any hubs at all. (Otherwise Australia would be screwed.) Since it is a shared network a third party owned hub may be experiencing problems and neither your ISP or Anet can do anything about it.

The only other possibility I can think of is a netword driver issue, be it a conflict or whatever. If you have not already rebooted network devices try that. Check your IP config files for anything unusual, if you are on a uni network or work network even some of the time (assuming you have a laptop) you might find that there are settings in there that are preventing you accessing the site. Odd I know but happened to my sister and took a thorough cleaning of the registry to deal with. It is however more likely that if any of the above a problem you will have problems accessing more than just the GW site. Since you have not said otherwise I will assume you have not.

Summary, if you have not done the following do them:
Flush the dns, reboot/reset network devices, reload drivers (some anti-viruses need to be removed before a driver install as they conflict with the driver install).

If you have done the above check your ip config file for anything unusual.

If you find nothing then the problem most likely just a 3rd party and you can't do much till they fix it. There are ways to route around hubs if you know what link is the problem and know an alternative route it can take.

fusa · Dec 19, 2008, 12:44 AM // 00:44

I do not use local DNS services so flushing DNS isn't possible. I have tried 3 different DNS servers including my ISP's DNS, OpenDNS, and 4.2.2.1 4.2.2.2 4.2.2.3 all return the same ip for www.guildwars.com that everyone else says works. I have tried connecting to a machine running XP, another Vista, another Linux. I have tried Firefox, Epiphany, Internet Explorer, Opera, and Lynx browsers all fail. I have tried using a machine with a fresh install of the os and no current firewall or av, installed, as well as bypassing the router. The sites http://206.127.153.151:80 http://206.127.153.151 http://www.guildwars.com http://wiki.guildwars.com http://players.guildwars.com are all unaccessible. https://206.127.153.151:443 and https://www.guildwars.com/ are accessible they all resolve to the same ip 206.127.153.151 . Port 21 at 206.127.153.151 is also accessible by ftp protocol. This problem is here on East coast US, west coast US, Canada, and the opposite side of the world. It affects people on at least 3 different ISP's. The tracert's show a valid route to the web site servers. I have no problems access any other http or https sites and have tried all browsers previously mentioned and previous states of security enabled/disabled. All machines are regularly and recently checked with up to date Nod32 Av and spybot S&D. Hosts file has been checked and bypassed as well as Provoxy and Commodo.

Tarun · Dec 19, 2008, 12:53 AM // 00:53

I believe they're having issues on their end. I can access their website just fine, but I cannot ping it. However, their wiki doesn't work.

Lady Lozza · Dec 19, 2008, 03:32 AM // 03:32

Quote:

Originally Posted by fusa

For some reason thei technicians are saying 206.127.153.151 is not the updated ip...

I've found that when accessing certain sites during a DNS update you get blocked from that site even though the ip actually remains the same after the update. This is why I suggested flushing the DNS. However if you do not use a local DNS server it's unlikely to do anything for you :S

Your problem is curious. If it were an issue on their end I would have thought we'd see MORE people with this issue. Granted from Guru we can hardly say how many people are having this problem, but I'm not.

Brisbane, Australia, for the record. Neither is my sister who lives in Melbourne (Australia again).

EDIT: Are you trying to access the site at certain time of day? If their systems are on the fritz excessive traffic could cause issues. And might explain why the sites are fully functional for me.

fusa · Dec 19, 2008, 01:58 PM // 13:58

I have tried accessing anytime between 8am eastern to 3am eastern, always down. My best guess is that they have done something to cause people with high pings for their virtual server at port 80 to time out. I know 3 of the people having this problems have ISP's with 1000 ping on average. Sometimes the error messages from the sites are diferent. Wiki is always error code 400 "Bad Response From Server" about 50% of the time official site is error code 503 "Service Unavailable

The requested service is temporarily unavailable. It is either overloaded or under maintenance. Please try later. " Continuation or non-HTTP traffic.

This is what is sent, and I recieve back from offical site(1st) and wiki (2nd):

HTML Code:

GET / HTTP/1.1
Host: [url]www.guildwars.com[/url]
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.0.5) Gecko/2008121622 Ubuntu/8.10 (intrepid) Firefox/3.0.5
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-us,en;q=0.5
Accept-Encoding: gzip,deflate
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7
Cache-Control: max-age=0
Connection: close

HTTP/1.1 503 Service Unavailable
Connection: Close

<HTML><HEAD>
<TITLE>Service Unavailable</TITLE>
</HEAD><BODY>
<H2>Service Unavailable</H2>
<P>The requested service is temporarily unavailable. It is either overloaded or under maintenance. Please try later.
</BODY></HTML>

HTML Code:

GET /wiki/Main_Page HTTP/1.1
Host: wiki.guildwars.com
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.0.5) Gecko/2008121622 Ubuntu/8.10 (intrepid) Firefox/3.0.5
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-us,en;q=0.5
Accept-Encoding: gzip,deflate
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7
Cache-Control: max-age=0
Connection: close

HTTP/1.0 400 Bad Response From Server
Connection: Close
CONTENT-LENGTH: 97

<TITLE>Bad Response From Server</TITLE><H3>Bad Response From Server</H3> Bad Response From Server

lipstreur · Dec 24, 2008, 08:49 PM // 20:49

I've tried accessing www.guldwars.com and www.arena.net on four different browsers and none of them will load the page. It either says, 'done' with a completely blank white page or it it says that it can't find the page. Any ideas? I can load any other page, however, any page that has www.guildwars.com in it won't work. please e-mail me if you have a fix. [email protected]